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12 messages
09/08/2013 at 14:50

I need to express my anger!!!!!!

Yes I thought after buying my last plants from one supplier of ebay I would have learnt my lesson but No if you remember I bought 4 plants from Ebay

Two Dierama Cosmos

Two Helenium “Sahin’s Early”

The Dierama Cosmos plants where good and in great condition but the other ones Helenium “Sahin’s Early” showed signs of burnt leaves due to bad watering management of which are now some three to four weeks later showing signs of recovery.

 

Well I didn’t learn my lesson I truly thought it might be a one off. So I went to there feed back page and with glowing reports I ordered two more plants

 

One Epimedium grandiflorum “Red Beauty” along with Epimedium “Niveum”

The first plant Epimedium grandiflorum “Red Beauty” showed sign’s of under watering or comeing to is end but according to the label it still in flower in August anyway the second plant arrived as just a empty pot with a label and a note ‘died in pot’ I was completely outraged at this and So I wrote at first when will you be sending the remainder of my order hoping that they sent the pot out to balance the parcel out. Explaining my empty pots the first reply I received was ‘we don’t send empty pots out’ followed by their terms and conditions.

 

Well my blood was really boiling now. No apology, we’ll send out another. So I told them what I thought of them. I cant find both sides of the conversation so I will not go into it in depth as It’s not fair.

 

The long and short of it is now the seller wants me to return the item at my cost to receive the money for the original plant. Arrrrrrrrrrrrrrrrrrrrrrr!!

I'm also not going to name the supplier as this is unfair but I will say they have had some appearances on GW and attend the Chelsea flower show regularly 

 

James

09/08/2013 at 15:19

Did you email them a photo of the note and empty pot?  They will recognise the writing on it, then it's difficult to deny.

Have you threatened to 'name and shame'?  I think we would all be interested to know the name.

09/08/2013 at 15:26

Hear Hear! Name and shame and warn other genuine customers to steer clear. It is only in this way that disreputable sellers can be 'outed'. It is also quite difficult to make a claim through Paypal if a plant fails to flourish after 45 days from purchase. Many garden centres now give a 5 yr guarantee against failure on hardy perennials

09/08/2013 at 20:30

Yes I did take photos and I still have the note 

James

09/08/2013 at 20:34

I think it would be totally fair to name and shame a poor supplier

09/08/2013 at 20:41

I've never used ebay but I thought they had some sort of "bad trader" rating or something? No? Can't put anything like that up on ebay? (talking out of the top of my head)

09/08/2013 at 20:50

you're right wb. you can contact ebay and you can give feedback with comments

09/08/2013 at 21:17

Did you pay withnpaypal? Start a case in the resolution center that is outrageous. I buy seeds from eBay and have bought plants lucky enough with no problem. Bought some stunning wild garlic from the isle of wight.... I would be interested in the name so I can avoid them ... Give them a negative review and send pics to resolution centre.... Died in pot is outrageous

09/08/2013 at 21:44

I have a on going case with Ebay about this but the supplier was at first 

Obnoxious and quoted their own terms of conduct so I wrote back quite strongly where I was call rude and slanderous. It was soon rejected by the supplier when I outline their own conduct being less than informative as to the product  they had sent.

 

But now they want me to return the item for a full refund but no mention of the cost to me in returning the “empty pot”. It will cost me £2.50 to £3.00 to return recorded delivery.

I’m not moving on this I want all my costs returned before I send anything back.

After all they had my money before they sent out an empty pot

James 

10/08/2013 at 11:29

I would refer them to Trading Standards in the location of where they are based.  I would also consider sending a note to HMRC informing them that they are running a business from home and you would like to check if they are registered for VAT and that they are declaring their income for tax and NIC purposes.

13/08/2013 at 06:28

I won this case

I have received a full refund after Two weeks and many emails 

 

So I will now reveal the supplier as I really think there plants are of very poor quatity 

Westcountry Nurseries Ebay 

James

13/08/2013 at 13:32

I'm sorry you had a bad experiance James. I have always been lucky.

Just last week I ordered a Fuchsia cutting in 7cm pot. I went away and the post office tried to deliver it on the Thursday.I collected it on Monday. It was packaged in cardboard box. A stick held it in position so it didn't get crushed.Wet tissue paper had been securly taped over the soil, which both kept the compost in the pot and stopped it drying out. I was expecting it to be dead when I got it but it was just fine.

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