Last year OH ordered a selection of Bletilla for me (Telegraph offer). The bare roots supplied were not good. Even though I tended the plants carefully, they did not thrive.
This was reported to Hayloft, who promised replacements. They couldn't fulfil this immediately, and promised to do so in "mid March" this year.
Cynically, having heard nothing, I assumed that it would be yet another promise unfulfilled.
Hats off to Hayloft - replacements have arrived today (looking much healthier than last year, so I have high hopes of good plants). No charge - not even for postage.
It's easy to criticise. But this is fulsome praise for a company that admits to faults with the original supply, and follows up with the replacements.
I am one happy bunny!!