curlyone, I have to agree with you. I fortunatley recieved my 36 perennials, but was still disappointed about the time it took for them to arrive, 6 weeks from payment. The packaging wasn't that great either, neither the size of the plants.
I thought the same about their snowdrop offer earlier in the year, the bulbs didn't look in great shape. Even the seeds I bought from them took over 2 weeks to arrive.
I have to say I'm not sure I will be ordering from them again, I wasn't that impressed to find out that the plants go via Jersey to avoid the VAT either. Hardly environmentally friendly.