Well here's my latest experience of a problem with T&M. To be fair, for us in the past, they've always "done the right thing."
In 2015 we bought two Gardenias, (no change out of £25) they didn't thrive so I complained about them in 2016 including a photo with my e-mail of them in their sorry state.
They replaced them in early 2017, but again these have done no better. So last week I e-mailed them again enclosing a photo of these poorly performing plants. I told them I'd tried my best and usually with the many plants we'd bought from them over the years and are still buying (two outstanding orders) we never have any problems, but in this case I wanted a refund.
The response I got wasn't what I wanted, no refund, just this advice.
Choose a sheltered spot, away from wind, in a partially shaded location. The ideal spot has morning sun and afternoon shade, especially during the hottest months, so choose the location with care.
Gardenias like an acid soil (pH below 6.0), so test you soil and add plenty of lime-free organic material when preparing the planting spot. Well-rotted pine-bark is ideal, but other composts are also suitable.
Even if you find your soil is not acidic enough, you can still grow Gardenia by using a special fertilizer called chelated iron, which you water onto your plant and soil in spring and again in late summer. This will keep the leaves a rich, dark green, and your plant strong, healthy and flowering well.
Alternatively, plant your gardenia in a container, using potting soil for acid-loving plants. Gardenias make great pot plants, and a plant in a container is also easy to move around to get the correct amount of sun exposure. In a pot, it can also be brought inside when the temperatures are too low, even if you only have an unheated porch for shelter.
Mulch Gardenia in spring with pine bark, compost or peat-moss and keep it well-watered. Gardenias like plenty of water, so never let the soil become dry around your plant. Water whenever the soil begins to dry on the surface, but don’t water your plant so much that it is constantly in wet soil.
Use a fertilizer for acid-loving plants, applied in early spring and again 6 weeks later, or use a liquid gardenia fertilizer according to the directions. Do not fertilize in late summer or autumn, as new growth will be more susceptible to frost.
I do hope this helps. Please get in touch if you have any other queries.
Not being happy with that I e-mailed them again,
We had all that information before and neither of them survived.
Our garden is full of azaleas and rhodos, check out this video,(link attached), there’s a lot of your plants in it, so we know how to look after them and similar plants.
We’ve tried our best but to no avail. I’d like you to refund my money. There’s been a few uncomplimentary comments about your firm's service lately on the Gardener’s World Message board. But I’ve always praised you service.
Don’t disappoint me now.
They've e-mailed me back today telling me they've now refunded my money.
Last edited: 06 August 2017 17:23:08