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This is what they said 12 months ago. They are full of incompetence. and excuses. A dreadful company.
Thank you for your review.
I appreciate your comments and we always welcome feedback from our customers, both positive and negative. We pride ourselves on our customer service and I understand that this season we have not lived up to the high standards that we expect to provide.
We are intergarting a new ordering system while relocating our Despatch department which has caused some delay in process of our orders. We regret the inconvenience this has caused and we will endeavour to ensure this matter is reviewed with the urgency it requires.
We value your custom and I am very sorry for the disappointment caused. This is not indicative of our usual service and I hope you will give us another chance to be of service to you in the future. If there is anything further I can do, please do not hesitate to contact our Customer Care team.
I'd ring them Marc. I called them some weeks back when some bedding plugs arrived damaged in the post and they offered to replace all 140 plugs although that wasn't necessary. I found them very helpful - hopefully you will too.
Having the same issues. Purchased a pack of sunflowers seeds. Packet said average 12 seeds. Got 4 usable, the others were crushed beyond recognition and discarded. Mailed TM but had no reply, mailed again and still no response. Poor first experience with what i thought was a reputable firm. As a newbie to this wonderful world of gardening i wish i have learnt a not too costly mistake this time.
seems the only way to get them to reply is embarrassing them on facebook with your query but it works as everyone sees it.
I bought some giant sunflower seeds at asda in the foreign dry food isle is 60p and they are sprouting, the seeds are huge.
Thanks sanjy67, I started with a link to them on Twitter, vainly hoping for a response!
Delivery of enviromesh ordered early March and promised by the end of April. Still waiting despite promises from customer services of priority delivery. What is going on?????????????