Foolishly I went and order a big bunch of plants from T&M trusting their false advertising and now am extremely disappointed with the service and the plants. I work a lot and don't have a car so for me, it looked like an ideal service as I can't easily visit an actual garden centre.
"Garden ready" is BS! They send you miniature half dead plants that look as if they were stolen from your neighbour's house and no surprise in that since they have been in the MAIL for days. Who the h*** sends live flowers by mail?! They say "don't worry, just water them and they'll be fine" yeah in like three years maybe if they don't die before that.
I was willing to pay the extra price as I thought that the plants would be nice, big and ready to bloom when they arrived (my idea of garden ready) and instead found myself with a bunch of green weed-like plants nowhere close to what I imagined. Might as well bought everything from Poundland at least I wouldn't have spent so much money!
Also, for the SECOND TIME I received a substituted item that I DIDN'T AGREE ON with a stupid voucher and an apology note that might as well been written on toilet paper for what it was worth. It was a piece of paper torn out from an A4 and photocopied so many times that the writing was bearly visible.
Delivery: If you buy more than one plant/item you will most likely get each one delivered separately. So, if like me you work all day that is just a big problem. Also, T&M was trying to joke with me saying it delivered 70 litres of soil and left it on my front porch at FORTY MINUTES PAST MIDNIGHT. Ah, also I forgot to mention, I DON'T HAVE A FRONT PORCH! My door goes directly on the street so I decided to call customer service and let them know a piece of my mind.
After 15 MINUTES hanging on the phone finally, someone picked it up.
Fortunately, the lady in customer service was quite friendly (she was new probably!) and as me, she was perplexed by the odd "night delivery".
With some luck, I finally was "resend" the soil and got it delivered not at night.
Another fun fact: I bought from T&M a "large plant" -that no, it's nothing close to being big- of Lavanda for £14.99. Got half dried thing with not even the shadow of a bloom. Accidentally I ended up at Morrisons and found a Lavanda pot called small that is the exact same size as the "large pot" for the beauty of five - FIVE QUID- with beautiful green leaves and in full bloom. FIVE QUID!
Moral of the story: DON'T BUY AT THOMPSON & MORGAN go to Sainsbury's, Morrisons and Poundland and get a better deal if you don't have any garden centre close to you!
Last edited: 29 April 2017 12:03:15