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I'm SO disappointed. I recently went down to RHS Wisley to buy plants. I bought quite a few but there were others I decided to have a think about and do more research on first. Having done so, rather than make the journey back there, I decided to order from the Telegraph Garden shop online and have them delivered. What a mistake! The plants I bought from Wisley are lovely but I am HUGELY disappointed in what turned up from the Telegraph garden shop. Some of the plants are very poor quality, and the rose I ordered is a really sorry lopsided wonky thing which turned up in a bashed collapsed box. I'm suspicious that it is even what it it supposed to be and I think it may have been mislabelled. The rose I ordered is practically thornless, but what turned up has huge fat thorns all over. They were completely unhelpful when I called them up and suggested I post it back to them at my expense to get a refund. It would have cost me more than that to post it to them! Anyway, I have learnt my lesson the hard way so I wanted to give other people the chance not to make the same mistake as me.

ps I told them that I was surprised they didn't care more about their reputation and that I was going to post my view of them online. I just got a call back from them (surprise surprise...), now offering to collect it from me instead of me having to pay. Which is better, but frankly it's still a complete pain as I still need a rose for that spot. The courier would probably cost them as much as the plant, so I think decent customer service would just refund the cost without quibbling and tell you to keep it anyway. That way, I could plant it, and if it is disappointing I wouldn't mind because I wouldn't have wasted money on it. Otherwise if I send it back it's going to cost me a lot more to order another one elsewhere and have to pay a fixed delivery cost just for one rose. Grrrr.

Fleurisa

I have ordered from Crocus and Knoll gardens and the plants that arrived were in good condition and well packaged. Have a look and see if they do what you want.

I buy a lot online.  I know the good, the very good and the bad ones.

I buy from some fantastic companies...woottens, ashwoods, cotswold garden flowers, dove cottage, to name just 4 .   I receive top quality plants perfectly packed and varieties impossible to buy at GC.

I would never buy plants from T & M or any seed company.....they supply tiny bare root or plugs that are usually poor quality.  For seed amd bulbs they are fine.  For good quality plants go to renowned growers 

Don't forget the RHS give a 2 year guarantee on plants. I bought a Holly from them. Planted it as recommended, and it just died. I took it back and bought a totally different shrub, no hassle.Mind you as per norm with me, bought more than the original price. Can't resist plants, have too many for my garden already, but still buying, and giving away or selling for charities.

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Elusive

I always like to go the garden centre to see what I'm buying. I do not trust any online company for live plants whatsoever. :P

Then, Matt, you are missing out on some gems.  Many of my best plants were bought online as 1, 3 or 5 litre plants

Janet the guarantee is good.....our local GC gives a 5 year guarantee.....but we want our plants great from the start.  Whenever a plant has been faulty or misnamed I have always had quality rectification without delay.  

If a plant I want is available locally I will buy locally....nothing better if well grown.  Limited  choice though is an issue.

Verdun - Unwins are great for plugs - I have some really lovely primrose

and cowslip plugs planted up which they sent a few weeks ago in really

great packaging.  Hopefully they'll survive the winter!

Jim Macd

I would use David Austin Roses, there are others but above all use a specialist. I won't ever use a big company that does everything ever again. The bigger the company the smaller you are in relation and that's not a good place. I won't name and shame my one just yet because they are still sorting it. If they don't sort it by COP tomorrow though I will anyway. I wouldn't mind I'd had a few other orders from them so I was getting lax. The RHS site is good but they are very expensive.

Emma1978

I would never EVER shop from J Parkers EVER AGAIN!!!!

Salino

..both RHS Wisley online and Telegraph Garden Shop use Crocus to supply their plants...it says on their terms and conditions...

... it might be better in future to order direct from them...

 

Have to agree with Jim.    Going to a specialist means getting exactly what you want. I've got some heleniums on order from helenium specialists .....a wide range  to choose from and will receive top notch plants. 

For hellebores it has to be ashwood or Woottens.  

Better to get a couple of quality plants from reputable suppliers than a "bargain" pack of tiny plugs.  A good variety too rather than a couple of ordinary ones....quality Not quantity   Just as cheap in the long run 

Jim Macd

Exactly Verdun, we can always propagate them ourselves. Thtat's the best bit.

I agree about Parkersburg and the Telegraph plant shop none ordered have ever survived and they don't care!

 

No longer do these newspaper garden offers.  Always had poor response.  

Online suppliers.....the good ones.....have upped their game over recent two or three years.  Excellent plants, perfectly packed and delivered a day or two after ordering in many cases.  And the choice and variety is amazing.  

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Telegraph garden shop massive mistake. poor quality plants and sent me white variety when I clearly ordered pink. for what you get not good value for money. Customer service shocking!!! Gutted as a deaf person i don't earn a good wage! Daylight robbery! 

Last edited: 17 July 2017 22:56:36

Mike Allen

There is a latin saying which I can't remeber but it means.  You pay your money and you take a chance.

Legally there exists the sale of goods act.  Then there are trading standards etc.

Buying online or by post, carries some pitfalls.  For instance online buying sometimesm especially with Ebay, the seller states.  No Returns.  Don't be fooled.  The law looks at such sales as.  YOU bought in good faith, so.  The item has to be as described, it has to fit it's purpose plus many more points and factors.  Problem is.  The majority of us tend to get wobbly knees and give way.  The traders really love you.  In the realms of plant buying.  Most sellers buy in, then they resell, usually at a good profit.  Then you start to question yourself.  I am only a novice, so is it my faulst the plants have died etc.  Take these steps.  You see an advert or get a catalogue in the post.  You orde and pay up.  The order is delivered, you are not happy.  Send the whole lot back and insist upon a full refund.

Welshonion

Read the smallest print on the advert and if it says Hayloft anywhere - beware!

fidgetbones

At least you only got white instead of pink. My mum got 10 identical blue geraniums instead of a collection of different doubles. She got a replacement. I got a dozen delphiniums instead of Phlox. I also got a replacement and got to keep the delphs as well.

The Sale of Goods Act require the product to be as described. Complain to the supplier as stated on the delivery note.  Telegraph or Daily Mail plants are always supplied by someone else like Hayloft or Thompson and Morgan.

Last edited: 18 July 2017 06:47:53

Pete8

I ordered geraniums from the Telegraph shop a few years ago.
What turned up was poor and 2 were dead.
I emailed Telegraph shop twice and received no reply.
I contacted my credit card co (Barclaycard) and they issued a full refund in a couple of days.
The surviving geraniums are still doing well