contact daniel haynes

Hello budlia63,

I'm sorry to hear that you've been having trouble uploading images. Can I just check that the images you're trying to upload are in 'jpeg' format, and the file size is below 1Mb? If the file size of the image is too large this might be causing problems.

If the files are below 1Mb, just let me know, and I'll ask you for a few details about your system, in order that our technical team can help you.

Thanks,

Daniel Haynes
Editor, gardenersworld.com

Hello budlia63, Thanks for the update. In order to find out what is causing the problem, our technical team will need a few details about your computer set up. The quickest, easiest way to do this is to visit the following page:

http://supportdetails.com/

This will automatically detect what browser, operating system etc you're running. All you need to do once you're on the page is to type your name, email address and our email address (gworld@bbc.com) in the boxes at the top of the screen, then press 'Send details'.

Thanks for bearing with us!

Daniel

Hello budlia63.

Yes, your report came through - many thanks!

I think the problem might be browser related - you're running an old version of Internet Explorer (version 7). Ordinarily, I would suggest uploading to the most recent version (version 9), but you need Windows Vista or Windows 7 as your operating system to run that. However, it is worth updating to Version 8, which is compatible with Windows XP, your operating system. You can download it for free here:

http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-8

Alternatively, you could try the latest version of Firefox or Chrome, to see if that resolves the problem.

https://www.google.com/intl/en/chrome/browser/

http://www.mozilla.org/en-US/firefox/new/

I hope this helps. Do you let me know if you have any further problems.

Best,

Daniel

Hello budlia63,

Wonderful! I'm really pleased that worked. I hope this is the first of many image uploads!

Daniel

Hello budlia63,

Yes, it is possible to embed YouTube or Google Video clips. Just click the image icon (the picture of the tree), then click the right-hand tab 'External site'. Then, copy and paste the web address of the page containing the video (not the 'embed' code - just the address of the page itself) into the URL field. Then, from the dropdown menu, choose either 'YouTube video' or 'Google video', then click 'Insert'. The video clip should then appear within your post, once uploaded (until you submit the post, you'll just see a yellow box, but the video will appear once your post is published).

And yes, you can also upload sequences of images. Just keep repeating the same image upload process you've been using, for each individual image you wish to include in a single post (I would recommend inserting a couple of line breaks between each image.)

Best,

Daniel

Hello budlia63,

I'm afraid it isn't possible to directly upload individual video files to the forum. One of the reasons for this is that videos can have very large file sizes, and we have restrictions on the file size of uploads. The only way to upload videos is by the method explained in my earlier post - using the image upload tool to embed either a YouTube or Google Video clip. So, if you want to share you clip here you'll need to upload it to one of those services first, then link to it in your post.

I hope this helps.

Daniel