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I am trying to chase up my order for the 36 free perennials offered in May edition of Gardeners World - a cheque for £4.90 was posted off to you on the 29th May. I have tried to telephone you but each time I am listeneing to your company history which is repeated and repeated. I look forward to your reply.
You won't get a response from T & M on here re the perennials offer I'm afraid.
There is a thread on the plants forum- which does give T & M reply about the late dispatch of these plants.
I would also be wary about disclosing e--mail and home address on a public forum.
Hi, Glad to see the ordering problem is not personal. I've just been trying to order the free winter bedding from GW September issue, but the given code calls up a page of cosmos and spinach. Not quite what I had in mind for my winter wall boxes!
HI, EVERY ONE WHO HAVE HAD PROBLEMS ORDERING GW OFFERS . WITH T&M IT'S ABOUT TIME THAY HAD SOMEONE TO SORT THIS OUT. THIS AS BEEN HAPPENING NOW FOR THE LAST 3 MONTHS. I SPEND A FAIR AMOUNT WITH THEM IT'S JUST NICE TO GET SOMTHING FREE..GETTING A BIT P******* OFF WITH BOTH. NOT HAPPY
I always find shouting helps
OK, then .......AARRRGGGHHH!!!!!!
Soon be time for this year's winter wall boxes, so get those fingers out T&M.
rang them up today to place an order told them about this and said it's the first time new anything about it.din't seem interested so got no response just wanted my oder.
disappointed in them.??????????
The answer lies in your credit card/cheque book, time to look elsewhere!
Getting any response from T & M seems unlikely. I am resorting to trading standards and a CC reclaim. Can anyone explain why a company with such a terrible approach to customer care have any coverage in gardeners world? These people take the money and don't deliver, then ignore all complaints. You should not give them a platform to continue the process!
Thompson and Morgan have become a terrible company to deal with.Still waiting for begonia tubers after 15 months and numerous broken promises (lies?) about delivery dates. They now do not even bother to respond to emails. Will never use them again.