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in Problem solving
Any chance they have been frosted overnight? If they have you may have lost them. `You could contact the supplier and explain what has happened and who may then send you some more out of the goodness of their hearts. Stranger things have happened.
Mildew?Sounds like they sent you rooted cuttings.
If you complain to the supplier the odds are that they will send you new ones but they certainly won't want the old ones back. You may save the first batch, but you have a back-up batch should you not. They owe you a second chance.