Hello Kathryn. I'm very sorry to hear that you're having problems with your Scrapbook. If you can supply just a few details, I'll ask our technical team to look into it for you: are you on a mac or PC, and what browser are you using to view the site (i.e. Internet Explorer, Firefox, Safari, Google Chrome).
Please bear with us - I'm sure we can resolve the problem for you. 
Daniel
Editor, gardenersworld.com