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03/11/2013 at 17:16

Hi all, just had a night in the worst hotel in the country.

Didn't expect a lot given the price but it was next door to the party venue so several of us booked in.

We got;

A freezing cold room with non functioning radiator. Complaints produced a fan heater. Not all the rooms were cold, some had banging radiators.  With our fan heater we probably got the best deal

One ancient, thin, umpleasant looking blanket

Mattress with lumpy springs on one side and a hole big enough to fall in on the other. 

A TV wobbling on its stand with no way of re-tuning from a few unidentified stations.

A hairdryer with exposed wires

A kettle plugged in to a floor level so with a lead not long enough to reach the surface it was on.

Pretty grubby over all

A few instant coffee sachets, 2 saucers and one cup

Wifi throughout?  advertised on website. no chance

Continental breakfast included, no sign of that or any place it might come from. But by this time what we wanted was out not another excuse so we didn't ask.

Some of these issues are H&S,  all not fit for purpose. Any idea where I start for an official complaint, other than the hotel itself, the proprietors won't be interested in changing anything.

 

 

 

03/11/2013 at 17:28

Name and Shame Nut - we don't want to go there!!!

Look on it's advertising - is it a member of any particular group or trading body?

Write to local tourist office and Trading Standards.  

Launder all your clothes and send your coat etc to drycleaners - my boss picked up bedbugs and had to have her whole house treated because she sat in her coat on the bed in just such a hotel.  Better safe than sorry.

Hope you get a good night's sleep tonight Nut - put the earplugs in, it's windy out there!

 

03/11/2013 at 17:41

Hope you took some photos to back up all those horrors.  And I hope the other folks who stayed will complain.  Is there somewhere on their web site that you can do a report.  It sounds awfull and you were very brave to stay all night.  We had the same experience in Edinburgh, it was dreadful and I couldn't  bear to stay the night so we left at 10.30 pm and travelled for an hour to find a travel lodge that was open to stay in.

03/11/2013 at 17:44

Hi Dove, 

Clothes already to the wash. I have a friend in pest control, whe deals with bedbugs . She says there's a smell to a place with bed bugs, didn't smell anything unusual.

It's a member of a group, some of which are said to be not bad. I'll go there and Trading Standards, that's the name I couldn't bring to mind.

I've given them a suitable review on Trip advisor.com (or similar)

We survived the night and the party was good. We met up with people I haven't seen for years. Much good cheer and catching up. They are look much older, I don't think I do.

03/11/2013 at 17:48

We wondered about just going home Forester but the party continued this morning and we had to be there for breakfast. The lack of it at the hotel was nothing to us but it was advertised as included. I shall be complaining properly, I've become a bit of an activist in my old age

03/11/2013 at 19:17

Good for you Nut.

03/11/2013 at 20:57

I have a rule, that is if it's not as good as what i have at home i'm not staying or going anywhere. Like caravaning I just dont get it. If you want to be cramped all week, move all you furniture into the spare room, eat, sleep and live in there, at least you still have a flushing toilet, and you dont have to see it twice.

03/11/2013 at 21:03

 Good thinking Zombie

03/11/2013 at 21:08

That's a shame Nut.  Sounds horrific.  

03/11/2013 at 21:12

Oh nut what a shame. Sounds like hell. What part of the country did you go?

03/11/2013 at 21:23

Oh dear Nut - glad the party was good to make it worth the discomfort.  

OH and i once walked into a place like that after a family party - it was so horrendous ( filthy shower tray, complete with someone elses hair left as a souvenir .... Shudder) that we walked straight back out and slept on our relatives floor (under the dining room table!!).  That was in North Norfolk - hope it wasn't the same place!!

03/11/2013 at 22:20

I once stayed in a place called Salty Towers in North Norfolk - sounds like the same place Chicky 

03/11/2013 at 23:21

And now i know that smiley does not mean you are green with envy !

04/11/2013 at 06:00

04/11/2013 at 08:04

It was a great party

 

04/11/2013 at 17:22

No excuse for a dirty room - whatever the price nut.  Bargain basement rooms should still be clean. Name and shame.

My ex partner and I one stayed in a bad hotel - too many things to relate - but we were able to look back on it and laugh - eventually! We were doing two groups of Munroes for the weekend and needed a base, but we baled out after the first night. Fortunately we were accomodated very well further along in the next village! 

 

04/11/2013 at 17:28

We're laughing already Fairy, and so are most of our friends. The rest of the event far outweighed the awfulness of the accommodation

Still going to Trading Standards though

04/11/2013 at 17:36

Glad you had a good time nut. Our walks that weekend made up for it. What made my partner angry was that, as it was a busy time of year, we didn't have many choices of quiet locations in the area, and the blurb for the place was a total pack of lies. He told them when we left though! My 89 yr old Dad could have made a better job of the meal we had that night! 

04/11/2013 at 17:39

The ability to see the good bits rather than the bad bits is part of survival

04/11/2013 at 17:55

Hiya nut - go onto trip adviser and rate it.

http://www.tripadvisor.co.uk/

 

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