For end-users, the rate of change can seem glacial - I have worked in IT and trust me, there will be a lot of late nights, hard work and a little bit of swearing (not always at the computer!) going on behind the scenes. Someone will have had a jolly good spanking at not testing the upgrades properly, too - ranging from sacking, demotion, to a telling off and a testing training course prescribed.
It's nice to see that the reply is in normal-sized text as I'm typing, so there is progress (although it may seem slow to lots of other folk, I'm quite impressed as to how quickly the issues are being addressed, it's not as though this forum is making money for GW! Had it been a shop front, someone would definitely have been sent packing, and the thing sorted much quicker.
A very good idea to ignore the spam about kitchens and other rubbish. Times are hard for a lot of people, if they think they can make a quick buck there are some things people won't think twice about, spam is just irritating.