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3 messages
04/09/2012 at 21:26

This is probably not the most appropriate posting but i am getting desperate to find out what has happened to my GW Sept issue that has failed to arrive on the door mat this month.

I have subscribed through The Magazine Service for years and this is the first time I have not received my copy through the post.

When trying to telephone a number on an old letter dated 2007  it rings once and just goes to engaged. My monthly amount has been taken from my credit card. My email also hasn't been acknowledged

I have tried the website but can't find the UK website for The Magazine Service, registered office Somerset House, Waterlooville, Hants.

Is it just me or has anyone else had problems?

Thanks

    05/09/2012 at 09:54

Hello ironmos. I'm very sorry to hear that your September issue hasn't arrived. The current telephone number to contact the customer service team is 0844 815 0049. If you give the team a call, they'll send you a replacement issue straight away. Alternatively, you can email the team at gardeners.world@dovetailservices.com.

Best,

Daniel Haynes
Editor, gardenersworld.com

05/09/2012 at 20:38

Thank you so much for the speedy reply. I will email them now.

Sally

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3 messages