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in The potting shed
christopher2 wrote (see)
Can't we have a name n shame campaign? It can't be illegal if it's truthful a d it will forewarn us all when we consider buying from these companies
Mmm-not sure about that -I would be happier if people could make recommendations when things go right as you did in an earlier posting- the trouble is you will hear about bad experiences but not good ones
The problem is with companies like this is that if they don't respond to e-mails etc they will not respond to an opportunity to reply to complaints on an open forum like this which perhaps would help to redress the balance-didn't posters have similar complaints about Parkers a few weeks back and then about a T&M offer.
It is more a case of buyer aware and if something looks like a bargain it probably isn't -I think paying by credit card only gives you protection if the purchase totals over £100-so in most cases you are stuck if you can't get a refund direct.
After spending over 20 mins on phone the other day ....Yes i got a replacement of 10 strawberry runners and guess what........They where all dead yet again they are dark brown twiggs with long roots which are very very dry.......
And still no money back for the 17.99 peach tree i ordered............Wow cant believe these idiots have been in business for years......Just hope the complaints to certain authorities closes these idiots down but i doubt it
nola wrote (see)
Hi Kevin, shame about your purchases! A useful warning for others. If you paid by debit card and it is a Visa/MasterCard one (I think) you still have some protection if the goods are faulty. Have a look on this this site http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback There is a template letter you can adapt. Haven't tried this myself but have used a template letter from here for something else that was successful. Good luck!
As I said in my earlier post above -the purchase needs to be over a £100 for the credit card company to be liable
May be worth dropping a line to 'Watchdog'.....it's quite easy:
Have looked at chargeback- nola- since you posted-it is a bit vague but would seem to cover purchases of £10 and above if goods are faulty etc-this might them be a way to go-thanks for that It seems to be hidden away and not well publicised
I too made the mistake of ordering from Garden Bargains back in July and I too having only received half of my order have been emailing and phoning them with out any joy. They said they were going send me a non receipt form to claim for missing plants but even that has never arrived. They really are an awful firm and have no idea about customer service, I will not be using them ever again.
sorry davidm31 to hear the same story of them ripping you off too. i am posting all over garden forums to try and let as many people know as possible. It is just not right for them to get away with taking peoples money and getting away with it
Hi david k i have contacted bbc watchdog and hopefully will get a reply
good luck with BBC watchdog Kevin, I find that they are usually only interested in problems that make good TV viewing.
I still feel very strongly that if people like GW put perssure on rouge retailers it would be more effective.
perhaps we are going about this the wrong way why not email their big customers and ask them to read this forum ie Ideal World and Bid tv even if these items were not bought from them they aught to know what people are saying about their suppliers because it could effect their credibility, the fact that Ideal world refunded someone shows they want to keep thier goodwill,
Last year I ordered some plants and plugs from D.T.Brown. After a few weeks two plants of a pack of five were showings signs of wilting (ie. death). I phoned the company and no problem within two weeks I had a replacement pack of five not just the two that did eventually die. There was no quible or send the dead plants back, they just required my order number and there they were. So that's one good company.