I haven't had time to read back so I am guessing that Geoff is getting grief from the house agent - am I right there?
Geoff, can I just re-assure you that it is your house and home so don't put up with their bad behaviour. What about threatening to change agents?
Btw I have finally discovered why I haven't received my January issue as part of my new subscription to GW. It has never been sent - wonderful 
Didn't do anything in the garden after all today (sadly) just spent the day doing catch-up things at home!
S.