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in The potting shed
MMP. You must be my long lost sister. I'm delegated to send all e-mails, letters of complaint and, where my daughter is concerned, make phone calls impersonating her. Always keep calm and get my point across. Am well aware of my rights and, if need be, quote them. As well as complaining, I also let companies know when I have had good service. I always pays, free deliveries, etc. Once got to fill my trolley with whatever I wanted and walk out the shop with it! Not a trolley dash.
It is out of character for me to critise anyone but myself, so am angry with myself that I got embroiled in this unpleasantness.
Is in not "hear-hear"-as in I hear-I can hear you?-am I being pedantic?-(couldn't spell that -can now spell checker-working-thanks Dan)
Yes, you can all have your sweeties / comics now. As long as you're good boys and girls and promise to eat all of your tea.
MMP, I will never forget the parent/child analogy. It is so illuminating and makes me realise the many times I have taken the part of the child, voluntarily, in order to placate. Never again!!
TT, I agree about the condescension. This is yet another occasion when someone will probably think hard before he starts another thread.
I think it is worthwhile to share our experience of different companies, good and bad, and have been thinking of starting such a thread myself. It gives a more balanced picture than the odd anecdote here and there and it keeps companies on their toes.
Just read through this-thought this was a forum where people were allowed to express opinions -now it just seems full of self-righteous people who think that they are in the right and don't ever question that self belief-if someone does- they get attacked
I find the phrase "get a life" really insulting and should never be used-no matter how angry you are
Thanks MMP for tryng to calm things down
Get your coat !
I've taken mine
I am surprised at you Sotongeoff, I have had several problems with T&M too.
They are everywhere and in your face like TESCO, NOT because they are good BUT because they are driving small retailers to the wall as they have a lot of dosh. In the 80s' M&S and Sainsburys' did the same and look what happened to them.
As long as we keep buying from T&M, because they are 'cheap' they will carry on treating us badly. How dare they behave in this manner but are happy to take our money?
jatnikapyar why dont you just stir the pot there
What an interesting and lively conversation! I teach customer experience, there's someting called the service recovery paradox. If the company recovers the service failure very well, the customer can go away happier than they would have if nothing had gone wrong. I quite like that idea, whether it is true or not.
BTW, as customers we have to complain, because if we don't how will the company know that we are not happy. They won't always respond, then we vote with our feet.
Social networking sites like this one are making life very difficult for business, because we talk to one another and spread the news when companies upset us
Martin Lewis of moneysupermarket.com suggests that you always complain to the managing director.
Joslow, don't ASUME that I haven't.
jatnikapyar stir away
Penenine petal some very sensible comments there.
Thanks Joslow, it's my pet subject.
Interestingly the majority of people don't complain, generally because they can't be bothered, because they don't think it's worth while or because they dobn't think they will get anywhere. I do complain, because I think it is imortant, but even I sometimes can't be bothered. There are some things we put up with, we have a zone of tolerance, others we stamp our feet about.
Sorry, the lecturer in me coming out. I find it such an interest subject. I teach my students to become customer experience guerillas