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in The potting shed
If capitals say you are shouting does this horrible small print mean I am whispering? CAN YOU HEAR ME MOTHER?
Nah, the horrible small print means someone's gonna need a yellow pages down their trousers for the ass-kicking they're going to get for not TESTING a software release properly. I remember when I first started work, a chap that started a full year before me if he could upload an improved form into production because he'd run it through the test area. When my boss had stopped laughing, she said NO, because there were another two stages of testing to go through. He put it through both stages, then my boss gave it to me. I broke it within five minutes.
Never underestimate the ingenuity of users to completely bu88er something up by entering something daft.
Later on in my career, I rang my boss up to ask what she wanted me to tackle after the weekend - as I had earmarked a full day to test a new report. She later told me she'd had to go out & buy a new keyboard as I was the first contractor to schedule in ANY testing, let alone a full day's worth. She'd sprayed the keyboard with coffee in her shock!
I'm guessing that someone fairly new and gung-ho has learnt a very valuable lesson in software testing.
It's very interesting to get the point of view of someone who is the complainee (as opposed to the complainer - if that's the right term). I suppose that 'Paradox' is completely plausible - most people have to psyche themselves up to complain, and if the person they complain to agrees with them, and remedies the problem in a way where the person complaining has a great resolution, you can be left on a bit of a high with the adrenaline that's still running around your system. Must be nice for the person complained to, to be able to change someone's experience from bad to good. Whole area of interesting psychology here!
Interesting, thanks MMP
I don't work in retail but part of my job is customer service. As someone who hears a lot of moaning/complaining/false expectations/disappointments/sense of entitlement and poor service. It really does help when the person complaining remains calm and polite. I am only just a person, as are my colleagues working in a company and do this so I can earn a living.
What I will say is the person who remains calm, reasonable and polite in any communicaton is much more likely to get a positive response from any organisation.
In the retail sector I guess if you don't get want you pay for and and are disappointed with their response, then just don't use them again. Not used T&M much apart from their "free" offers, was surprised at the size of the plantlets provided so have chosen not to use them again.
In terms of internet etiquette, the use of capital letters means a person is shouting, the same as it does in text messages etc.
Couldn't agree with you more Holly Hock. Losing your rag and being rude gets you nowhere and why should it. If I was on the receiving end of an irrational, rude customer, I too would dig my heels in and be unhelpful. No one has the right to be offensive to others.
I know that it isn't ettiquette to use capitals, but I have often heard people who are unused to computers, etc, ask why they are getting capital letters. They haven't got a clue how to turn it off! I can't text in capital letters as I don't know how to turn it on. Never been able to fathom it out. So the only capitals are at the beginning of a sentence. Sad.
Yes, there is internet etiquette, which is fine for those of us in the know, but even in 2013 there are people who don't know the etiquette - we wouldn't be rude or ridicule people from different cultures, and on the same basis we won't jump on people who don't know.
It's saddened me when this has been done on here in the past - hopefully it'll not happen any more. A gentle explanation is all that is needed
But how do you learn about internet etiquette
By the kindness of others
Thanks for using the word 'kindness', Dove, since it is the key work for all good interaction. I do stupid things sometimes. So does everyone else. Friendship covers it up as far as possible and keeps on trying to create positive interaction.
My ex boss used to type in capitals when he was trying to assert his authority. Fat chance. Used to let it go until the worm turned. Replied in bold capitals, large type. Never did it again. Happy days. I always emphasised anything with the bold function, not that I ever feel the need to these days.
Verdun, made me laugh the comment about always black ink not blue. OH teaches engineering apprentices, and has been told not to use red ink when marking, as it has negative connotations. So he just shrugged, went onto the interweb and bought some Purple ink instead. He keeps wondering how he gets though it so fast......shouldn't have bought an identical pen to mine in the sales. Hahahahaha.
Well...(pause) I have used T&M a couple of times this year and have been a little disappointed I must say. Alot of the seeds I planted have not germinated and the ones that have done are very weak while others from another supplier are very strong.
I have used Dobbies in the past but have now decided to leave them to their own mass commercialness. I was given some vouchers by me neighbour last year when i moved in. Off I went...very happy and bought some garlic, dalias and gladioli. I came trotting home very pleased with myself and started planting them up. The garlic were mouldy, the gladioli had a worm in it (and not your friendly 'howdydoday' worm) and the dalia lasted about 6 weeks and died.
I have a wonderful local GC 4 miles away who are always good for advice, help and suggestions. I now give business to them. They are a little dearer but I feel I'm supporting a local business as well as being meet with a smile and always a 'Good morning'
Sam, Dobbies now have a five year guarantee on all of their plants, it does not matter if you bought them with gift vouchers! As this thread contains advice about complaining, then that's what I'd do! You should at least get the stuff you lost replaced, and might get coffee and cake for your trouble. Smile nicely, complain, accept any redress and freebies, and then do what you're doing and support your independant GC. Wish there was a decent one near me, one is just interested in coming and 'landscaping' your garden - I don't have the money or inclination, and the other one gives you a number of weeds free with any plant you buy.
Hi Muddy Paws, it was quite a while ago now and had to travel a wee distance. I should have complained but I just left it, silly on my part I know. I dont bad mouth them or anything, I just use other places. I was out a few months ago and found a nursery called Binny plants. They have won awards after awards for their plants and they are big on creating wildlife in the garden. I will be trotting over there in the next month or two. Its about 25 miles away or so but very worth the trip.
The Trade Descriptions Act is now defunct. It was replaced by the Consumer Protection (Misleading Marketing) Regulations, CPR for short. More Applicable to mail order (as others have stated) are the Distance Selling Regulations and Sale and Supply of Goods and Services Act.
Always back up a telephone call in writing. The contents of a conversation can never be proven unless recorded and the differing recollections of each participant can lead to problems.
All companies make mistakes, the measure of a good one is how effectively it rectifies them.
Thanks, Tall Paul. I believe very much in writing a letter and keeping a copy. Emails are easier to ignore, because they are probably opened by a junior clerk. A letter to the boss is needed. We ordered a fast-erect gazebo from a garden centre which had already been broken when it arrived. Phone calls and emails brought promises but no action. We wrote to the Managing Director and had our money back within the week.
No, where'd you get that info from....as from as I'm aware its still very much law. At no point in class did our tutor say that The Trade Descriptions Act no longer existed.