I have always believed that ANY company can make a mistake, we are "all" human.
I Believe the way it is Rectified is the way to judge that same Company.
I have now Stopped using Thompson and Morgan due to their totall lack of responce to a problem with an order that I placed with them.
I had orderd a tray of "Plugs" which when they arrived were almost all dead.!
I wrote to Thompson and Morgan with "No Responce"
I telephoned them and was told the plants would be replaced, nothing arrived.
I telephoned again, got a "Very Rude" lady, eventually I put the phone down.
I then sent an e.mail, every day for 56 days with not one reply.....
But I did receive a "Replacement Pack" 2 months later with no letter or any kind of communication.
Obviously this was far too late for my planed layout.
A large number of my Allotment Buddies feel the same about Thompson and Morgan due to their own idividual problems.