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in The potting shed
Having recently been burnt by Crocus with a really abysmal quality of plants, I am now more reluctant to buy what I can't first see, online...but I'm also so tempted by sites that seem to offer all the plants I desperately want and my garden centre doesn't stock!
Has anyone had either good or bad experiences with the RHS Online Plant Shop, by any chance? Being RHS sort of gives a (possibly) false sense of security that it is problem-free...any advice very welcome
Hi Jess In The Garden
I have never bought from RHS, exorbitantly priced !!!
Having been to Wisley and seen the price of plants at twice the price you can buy elsewhere of similar quality and size-tend to agree with the last statement
Ok, thanks to both! Yes, Wisley is very dear...
Just adding my penn'orth. I've not bought from the RHS but a friend was very disappointed with recent purchases.
I think the RHS uses Crocus in any case.
Crocus? Really?! I had a bad experience with them too Thanks all, think I'll avoid RHS then...
Not had any problems with Crocus and they normally have a good rep. Duchy nursery is good buy is now £12 delivery!
£12!!! What do they use- gold-plated courier vans?!!
This quote was from a Daily Telegraph article of a few days ago:-
''The online garden centre Crocus is supplying the Waitrose online range in a unique partnership with the supermarket, which is using the Crocus name rather than selling a “white label” offering. Crocus also partners Next, RHS and The Daily Telegraph online garden websites''
Awful posting of awful leggy, diseased plants from Crocus. Never again. GW please take note and remove them from yr offers site.
I bought twice from Crocus last year when I replanted a couple of borders with perennials
I was pleased with my plants - all in 2L or bigger pots and thought I paid a fair price (there was a 20% discount available from this site at the time).
Mostly they've performed very well this year too
Sounds like things may have changed for the worse
That said, I did get some really manky geranium plugs from Telegraph shop.
Crocus supply waitrose, telegraph, but I think the rubbish plants are sent out to ordinary joe blogs online customers. I have bought from crocus over many years, but they have over reached themselves and now the plants sent are either wrong, or leggy, or diseased.
That is a shame- have you contacted their customer services seakale?
I order from crocus fairly regularly, albeit directly, not through GW or anyone and just this week I got half a dozen lovely plants. One of the boxes was M&S though so I assume they supply them as well.
Hope you get them replaced- diseased plants are unacceptable.
If you're not happy with the quality of the plants then you have too complain! I've done loads of the offers with thompson and Morgan through gw and direct and have had a few dodgy ones! All I takes is one phone call and replacements are offered! If crocus care about their customers then they will do the same
Ive always had good plants from them I have to say.
Have you tried ringing up and asking for a replacement?
The customer services lines rings for 5 rings at Crocus then the line is automatically switched to order line, which is frustrating never mind time wasting, as order line staff cannot deal with customer service queries. Completely batty system.
i am in email contact with crocus, customer servises direct line number difficult to get through on likewise
Hope you get it sorted
But if not, do tell us...