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81 to 100 of 124 messages
20/11/2013 at 13:47

Many thanks for all your help Daniel.  

20/11/2013 at 14:21

I had trouble updloading an image last night. I tried everything. Saving in photoshop, saving with preview, I even tried taking a screenshot and saving as .png. I fave up in the end. I didn't get around to trying a different photo as a test.

While I'm here what does the chilli mean at the start of topics? I was guessing hot but hotter topics didn't have the chilli.

    20/11/2013 at 16:10

Hello Jim,

The chilli denotes the most active / popular threads.

Re: image uploads, the files should be in jpg format, and lower than 1mb in file size. If your files are larger than that, then do try reducing their file size. If that doesn't work, do please let me know.

Daniel Haynes
Editor, gardenersworld.com

20/11/2013 at 17:16

Ah, thanks Daniel, the other photos I uploaded were fine perhaps that one was just a bit too big. I'll try again after resizing. 

20/11/2013 at 18:39

Oh dear, font sizes all over the place again 

20/11/2013 at 20:09

Hello Daniel,

Are other people getting notifications of answered PMs and answered posts?

  • I haven't had any notifications for months
  • and in my Settings I'm still not getting any numerical indications of responses to PMs waiting to be read.
20/11/2013 at 20:13

I'm not getting notifications of PMs, and the numerical indications of response to PMs is very intermittent.

    21/11/2013 at 09:08

Hello Birdy13,

The work on problems with private messaging is ongoing.

It would help the tech team if you could visit the following site, and just input your name and email address where prompted and also our email address (website@gardenersworld.com) in the ‘Recipient’s email’ in the fields at the top of the page:

http://supportdetails.com/

The site automatically detects your browser and operating system – you don’t need to add any technical details yourself.

If you can send us that will help the techies with the fix they're working on.

Many thanks,

Daniel

 

    21/11/2013 at 09:10

Hello Dovefromabove,

The ticket for the work on the Chrome 'large or small text' problem is still open - I'll follow this up again today.

Daniel

21/11/2013 at 09:10

Daniel - my font sizes went all over the place again yesterday evening, but are fine again today - very 

Hope this isn't driving you all to distraction! 

    21/11/2013 at 09:14

It's odd that it's an intermittent problem... Are you only experiencing it on GW, or is it happening with other sites?

21/11/2013 at 09:15

Nope, not on other sites - very odd! 

    21/11/2013 at 09:17

Mmm. Very rum. I shall pass that on to the team!

KEF
21/11/2013 at 09:21
Daniel Haynes wrote (see)

Mmm. Very rum. I shall pass that on to the team!

One for our "sayings" thread Daniel

 

    21/11/2013 at 09:22

Lyn
21/11/2013 at 10:13

Probanly nothing to do with the running of the site, but does anyone else have a Samsung tablet?

When i want to put a comment on a thread, the typing box dissapears behind the keyboard, ok for those who type well, but for me, i have so much correction and have to put the keyboard back down to see the typing. Takes me ages to put a comment in. 

21/11/2013 at 11:04

Daniel,

Thanks for the supportdetail link. I have sent my details to you from my iPad - my most used device at present.

Should I also complete and return the same form from all of my other computer devices used for Internet/ emails etc eg PC, Laptop and smartphone?

21/11/2013 at 11:09

Lyn:

This also happens on the iPad I use but instead of putting the keyboard down I simply push the page I'm typing on up until the line I'm typing on is visible above the Keyboard. Can you do that?

(But you are right it is a bit of a nuisance aspect of the otherwise useful on-screen keyboard)

    21/11/2013 at 12:25

Reply to Birdy13: if you're experiencing the same problems on those devices, then yes please, do submit Support Details reports for those as well.

Many thanks,

Daniel

21/11/2013 at 17:48

Hi Lyn, I have a samsung tablet, yes that happens to me too. Ok when spell check is working but can get annoying. Takes ages if you want to put smiley faces  Like now lol!!

81 to 100 of 124 messages