Posted: 14/05/2013 at 20:12
Fairygirl, I was so sorry to read your story about your father and BT. I love taking on big corporations who behave badly; a friend who I share a bottle with every week always asks me who I'm after at the moment. I used to get so angry, but now I treat it (for my health's sake) as a chess game.
Bt have changed there delivery system yesterday for BT Vision (a television thingy that enables you to record and see iplayer stuff on your TV not the computer) so I lost all my recordings, which I expected, but my TV would not go on. Spent an hour on the phone to Mumbai last night (free) and the instruction booklet for the new system arrived TODAY in the post; how could they get it that wrong?
My current 'bete noire' is Scottish Power who are unable to get my address right. I have pointed out to them that writing down an address correctly is far easier than delivering electricity to thousands of homes, and asked them; should I be worried?