Posted: 22/07/2014 at 10:57
I have just been on the phone to Tesco and was pleasantly surprised at the response. I was given 2 options, swop the machine (but they have none in stock) so would have to wait possibly months to get a new one, meanwhile machine is blocking the porch. It is too heavy for me to carry to the studio which is where it is supposed to live. The other option is to get a refund.
With both options, I do not have to return with it to the store; they collect and deliver.
I guess because of the recent downturn in their popularity they are trying a bit harder. Sadly the staff in their stores still seem to regard the customer as a lower life form.