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Betty W


Latest posts by Betty W

8 returned

The Canny Gardener

Posted: 20/06/2013 at 20:48

I received my credit card statement today and the second refund of £15.99 has been made into my account, so at least I've managed to get back £30 from them. They certainly won't be getting my custom again.

The Canny Gardener

Posted: 05/06/2013 at 10:27

Some of the non-stop begonias which I received the third week in April are still no bigger than my thumb nail, despite having been shown lots of TLC after I potted them on, and several more have died. Makes a laughing stock of their claims that they have been growing stuff successfully since 1985. If this is the best they can do after 28 years then I'm glad I didn't order anything from them in earlier years! 

The Canny Gardener

Posted: 25/05/2013 at 11:21

Mmm, I wondered that as well, Bev.  However, it seems that pigs DO fly from time to time as this morning I've received an e-mail from Canny Gardener apologising for the delay in sending out my order and informing me that it has been cancelled as requested and my payment will be refunded.  And my latest credit card account shows that they did refund a payment in respect of the 40 odd damaged plants which I received in April, so at least I'm not out of pocket, although the plants I have received earlier are still not as far on as I would have hoped. We live and learn.

The Canny Gardener

Posted: 24/05/2013 at 17:26

Sent two e-mails to this outfit without any response, just phoned on their 0845 number, got a recorded message that "due to the high number of calls being received we cannot answer your call at the moment" (wonder why?)  but they will call back within  72 hours if contact number is left.  And pigs might just fly!

The Canny Gardener

Posted: 23/05/2013 at 16:49

Has anyone noticed that, according to their website, ALL their plants apart from just a few odd varieties are now said to be Out of Stock?  Either they've had a very good years trading or maybe they've closed the business down and done a bunk?

The Canny Gardener

Posted: 22/05/2013 at 16:25

Been down to B & Q and Morrison's this morning. B & Q are selling lovely yellow non-stop begonias, 6 for £5, (less 10% if you're the wrong side of 60!) and Morrisons have 4 mixed non stop begonias for £2, or 2 boxes for £3. They are all healthgy looking and starting to come into flower and look ready for planting out which is more than can be said for the ones from Canny Gardener, which are nowhere near as large as I would expect them to be at this stage.  I know where to go from now on!

The Canny Gardener

Posted: 17/05/2013 at 15:40

I've also just cancelled an order which was due to be sent out week commencing 20th May, because "the unseasonably cold and dark weather over the last few weeks has delayed the crops growth so they'll now be sent out w/c 3rd June".  I thought these wholesale nurseries had contolled temperature and irrigation systems in their massive greenhouses, so what's their problem?  Incidentally the plugs I ordered - 40 large Begonia Sunshine Burst are now showing on the website as sold out. Maybe the ones they were offering to send me were new stock of small size?

 Further to my post of April 25th a total of 43 begonias did not survive, out of 180 ordered. They offered me replacement of the plants to be sent out w/c 27 May. I said that these would be too late as there is a suggested growing on period of up to 6 weeks and requested a refund instead. They have worked out to the penny that the lost plants would  be worth £10.43 so I requested a refund of this amount.

  This is one customer they've lost, from now on it's B & Q, at least you can see what you're getting there - and 10% off on Wednesday if you're the wrong side of 60 like me!!

The Canny Gardener

Posted: 25/04/2013 at 20:53

I ordered three boxes of 60 medium non-stop begonias, which were delivered last Saturday. The lid of one of the boxes was snapped off and only held on by the adhesive address label. Naturally, several of the begonias were missing, and others had come loose and were scattered throughout the box. Out of the three boxes a total of 13 plants were missing, and another 28 are so small or damaged that I doubt they will survive. So there is a potential of 41 plants not being fit for purpose. I e-mailed the Canny Gardener on Sunday, and their reply yesterday expressed sincere apologies and told me that they had added a £5 voucher to my account against my next order. Firstly, why should they think that I would want to order again from them, and secondly, what can I get for £5? Their sale begonias start at £8.99 plus P & P of £2.47, so am I expected to cough up another £6 odd just to replace what I have already paid for and not received. I have two boxes of 40 large begonias and geraniums due in May, so I shall see how many of those are in good condition and how many of my present plants have died in the meantime and then I shall demand my money back or a full replacement without further cost to me.

Betty W

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