Birdy13


Latest posts by Birdy13

My experience of "customer service" .

Posted: 14/06/2013 at 22:42

Sara 4: I had exactly the same problem with late plugs for baskets etc but I put this down to everyone being caught out by the severe winter, including the plant firms.

Like you, one of my orders was badly delayed by the weather holding back plant growth it but came eventually. 

I totally agree, however, with your frustration with the inordinate amount of time spent nowadays on 'telephone options'.

My experience of "customer service" .

Posted: 14/06/2013 at 17:46

Thanks Bev, I will look at that Canny Gardener thread.

I suppose it could be argued that, although 'lucky' with my complaint, for my first order to go wrong was either unlucky or, by other customers' experience, just typical of what they experienced with that firm. I can only go by my own single experience which admittedly is by no means a reliable 'yardstick'. 

I think my point still applies, however: that if customers courteously but firmly direct justified complaints straight back at the company responsible for poor goods, the company will either rise to the challenge of putting things right (as in my case) or reveal its unreliability -  thereby losing customers.

Now I come to consider it, I believe customers have almost have a duty to each other to complain (where there is justification) in order to keep standards of customer service high. In the end it's about honesty - companies have a duty to supply at the advertised quality and the customer has a right to receive what they paid for.

What's the weather like in your area?

Posted: 14/06/2013 at 16:55

Has been nice although  more overcast now and breezy. A bit cooler. Still quite pleasant to work in or sit outside.

Garden Gallery 2013

Posted: 14/06/2013 at 12:16

NickyB: that's a lovley shape garden - especially how the bit at the end remains a partial mystery, presumably until you go round the corner of the large shrubs that come out from the left half way along.

The willow just makes it perfect with its beautiful flowing structure. Any closer to the house and the lengthy roots and brittle branches can cause problems as you may be aware.

We had a vigorous weeping willow growing out front - over the entrance to our drive! Eventually it had to come out because even with yearly or twice yearly cutting back the constant regrowth gave us branches so long they threatened to break off on to  the cars parked beneath.

Yours, however, is well placed in that respect and can be best appreciated from this distance.

Cistus pulverulentus (sunset)

Posted: 14/06/2013 at 09:45

Noticed quite a lot of people have looked at this thread.

So this is for those who want to know how Cistus can recover from frost damage after firm but judicious pruning of damaged stems and leaves, belated fleece protection, feeding and and general TLC. 

No flowers yet but extremely promising regrowth.

A few weeks ago. This already shows immense regrowth from the poor plant I began to look after in April during our extended winter.

http://s4.gardenersworld.com/uploads/images/original/25508.jpg?width=360&height=350&mode=max

 A few weeks later (photographed today 14june 2013)

http://s4.gardenersworld.com/uploads/images/original/25509.jpg?width=360&height=350&mode=max

 Regrowth should be evident if both pictures compared

What's the weather like in your area?

Posted: 14/06/2013 at 09:37

Norfolk:

Yesterday was very windy, some gusts so strong was unwilling to risk hardening off my snapdragons outside. They just had to get on with it in an opened up greenhouse.

Today much calmer: sunny, gentle almost balmy breezes. Should be able to get more done.

Garden Gallery 2013

Posted: 13/06/2013 at 20:26

John H: thank you for putting the question about James Grieve. I know now to build up calcium in the soil for next year even if (I assume) a bit late for this year. Amazing colours in your photos from the show -  especially the blues. 

Brummie Ben: that 'Blue for you' rose of yours!! Even before you mentioned its scent I felt I could almost taste it. Delicious! What is it about blue in flowers? There seems to be something surreal about some of them - those delphs, your rose, a carpet of bluebells.

When I was a boy running home from school in summer there used to be two fragrances that would stop me in my tracks and set me off searching for the source of the amazing scent. One of them I thought of as a sort of 'sherbety' smell. I traced it to a raised bed filled with blue irises.

The other was not connected to blue but I'll recount it anyway. it was on a particular corner in a particular avenue. It always reminded me of rhubarb (or maybe apple pie) and custard for some reason. I'm still not positive over half a century   later but it may have been hawthorn flowers. Ring a bell, anyone?

Has anyone produced a blue tulip, yet? I believe it was once considered 'impossible'.

My experience of "customer service" .

Posted: 12/06/2013 at 21:34

Hello jatnikapyar.

Your reference to late delivery and poor condition rang a bell for me due to my first ever delivery from a particular mail order firm. But I'm with Berkley here. Politely complain if you aren't happy and stay firm.

My experience was with The Canny Gardener which is, I think, a smallish firm, with an excellent website and a monthly catalogue. They sell seasonal plant plugs and bulbs.

When I politely drew their attention to the quality control issue of my first order with them, I received what I feel was excellent customer service. It is true I sent photos with a nice but firm email but I received an apology, a refund and replacement plants.

Also they go the extra mile on the phone.

It is in the interests of any firm to maintain excellent service with their customers and I believe if we, the customers,  always convey to them that we would like to believe the best of them - eg that their latest  shortcomings are 'not the norm' - most sensible firms should be falling over themselves to prove they agree with you. That then becomes good publicity (like this posting). 

Any firm that doesn't respond positively, or worse is rude on the phone, is still back in the dark ages and deserves everything they get in bad publicity and lost custom.

Here endeth my rant. Hope it helps.

 

Good Evening FORKERS

Posted: 12/06/2013 at 21:01

WW: Send us chip!

What's the weather like in your area?

Posted: 12/06/2013 at 20:26

East Anglia.

Breezy earlier, wth some sun - washing dred in no time around lunchtime. 

Now very blustery, But not cold ... yet! Noted other reports on this thread of winds. I reckon it's working up to something much stronger here;  maybe a thunderstorm? Certainly we need some rain.

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