London (change)
Today 15°C / 11°C
Tomorrow 18°C / 8°C

Birdy13


Latest posts by Birdy13

My experience of "customer service" .

Posted: 12/06/2013 at 21:34

Hello jatnikapyar.

Your reference to late delivery and poor condition rang a bell for me due to my first ever delivery from a particular mail order firm. But I'm with Berkley here. Politely complain if you aren't happy and stay firm.

My experience was with The Canny Gardener which is, I think, a smallish firm, with an excellent website and a monthly catalogue. They sell seasonal plant plugs and bulbs.

When I politely drew their attention to the quality control issue of my first order with them, I received what I feel was excellent customer service. It is true I sent photos with a nice but firm email but I received an apology, a refund and replacement plants.

Also they go the extra mile on the phone.

It is in the interests of any firm to maintain excellent service with their customers and I believe if we, the customers,  always convey to them that we would like to believe the best of them - eg that their latest  shortcomings are 'not the norm' - most sensible firms should be falling over themselves to prove they agree with you. That then becomes good publicity (like this posting). 

Any firm that doesn't respond positively, or worse is rude on the phone, is still back in the dark ages and deserves everything they get in bad publicity and lost custom.

Here endeth my rant. Hope it helps.

 

Good Evening FORKERS

Posted: 12/06/2013 at 21:01

WW: Send us chip!

What's the weather like in your area?

Posted: 12/06/2013 at 20:26

East Anglia.

Breezy earlier, wth some sun - washing dred in no time around lunchtime. 

Now very blustery, But not cold ... yet! Noted other reports on this thread of winds. I reckon it's working up to something much stronger here;  maybe a thunderstorm? Certainly we need some rain.

What did you do in your garden today?

Posted: 12/06/2013 at 15:24

Thank you LeadF  and FairyG for that reassurance. Just as well I got it right - didn't fancy picking it all up again!! 

Garden Gallery 2013

Posted: 12/06/2013 at 15:20

Brummie Ben: that pin rose is just luscious in form and colour!

GG: I'm not positive but its worth Googling Bourbon Rose images to identify your lovely specimens. We had a lovely old white rose years ago, called Margaret Merryl (or Merril?). Had a beautiful scent.

And that red/ yellow Aquilegia is unbelievable! 

What's the weather like in your area?

Posted: 11/06/2013 at 22:19

Quite muggy in East Anglia at times - warm and needing rain, but it didnt happen.

What did you do in your garden today?

Posted: 11/06/2013 at 22:13

Started hardening off all my potted up plugs. Snapdragons still too tender to plant out. Not sure whether some of them got a bit windburnt . A lot of the begonias are still very small and underdeveloped. They were poor quality when they were delivered. I suspect  their rooting systems were no good from the start.

Emptied old hanging baskets and garden pots, sieved out the weeds and spread the spent compost as a mulch in less visited part of the garden.

I have some questions about spent compost from old pots. It's about after I have sieved out most of the old roots -  the sieve is usually full of  'microhairs" which I take to be left over from the old rooting systems of what grew there.

I am in two minds   as to whether I should keep the microhair content to add structure  to the the soil (is that right?) or ...

should I dispose of the compost in case the microhairs are from the weeds that grew over winter and might regenerate?

Q If they are from weeds can the weeds regenerate  from even broken up microhair rooting systems?

Planted out some Verbena Patchwork (16 plants) into much larger pots. Flowers have already appeared on a few of the plants. Will photograph in a day or two once they've developed a bit more.

Washed out the 16 pots for re-use  (looking for my halo!)

 

Garden Gallery 2013

Posted: 11/06/2013 at 21:40

Busy Lizzie - same for me with the emails. Might you have accidentally stopped them by tapping on to the wrong link of the three GW send us in their email notifications?

Mind you, since mine have disappeared too I suspect GW website is 'up to something'.

Garden Gallery 2013

Posted: 11/06/2013 at 14:10

Thanks for the advice FG - perhaps I'll resume ripping.

Garden Gallery 2013

Posted: 11/06/2013 at 13:34

And this foxglove (?) , in the 'wrong' place, nearly got ripped out as I tried to sort plants from weeds aromd the raised bed earlier in the year. That near mistake reminds me to be circumspect about what should stay and what should go.

http://s4.gardenersworld.com/uploads/images/original/25255.jpg?width=931&height=350&mode=max

  

Discussions started by Birdy13

What is this plant please?

ID needed for plant I saved... 
Replies: 2    Views: 174
Last Post: 16/05/2015 at 21:56

Plant Identification please

Proliferating bulbs  
Replies: 29    Views: 991
Last Post: 23/03/2015 at 07:57

Exotic plant or weed or triffid?

Just another plant ID request please. 
Replies: 11    Views: 508
Last Post: 17/12/2014 at 22:00

Do Bramleys get bitter pit?

What is this condition that has affected my Bramley apples this year? 
Replies: 5    Views: 279
Last Post: 20/11/2014 at 14:45

Weed or flower?

Plant identification please and advice on planting under an apple tree. 
Replies: 20    Views: 780
Last Post: 14/11/2014 at 11:07

Cotoneaster, ferns and Cotswold stone

Effect on plants of the limestone 'mulch 
Replies: 7    Views: 291
Last Post: 31/10/2014 at 20:47

Is it too late to cut back lavender?

Pruning lavender 
Replies: 3    Views: 368
Last Post: 08/10/2014 at 20:03

Service 503 Unavailable

Can't post photos 
Replies: 4    Views: 342
Last Post: 25/09/2014 at 01:43

Propagating Stephanotis

Can I take cuttings from my Stephanotis house plant? 
Replies: 6    Views: 313
Last Post: 27/09/2014 at 21:39

Advice needed on Strawberry leaf disease

Appearance of what looks like rust on newly planted strawberries 
Replies: 1    Views: 293
Last Post: 02/06/2014 at 22:08

Dianthus reborn?

ID needed for unexpected trough contents 
Replies: 3    Views: 329
Last Post: 01/06/2014 at 21:29

Fern flourished through mild winter.

What should I do about fern whose foliage has not died down as normal? 
Replies: 13    Views: 554
Last Post: 02/03/2014 at 22:35

The Bully and the Policeman

Garden pests (human - but only just!) 
Replies: 33    Views: 1747
Last Post: 14/10/2013 at 20:54

Can't find toolbars, icons or post photo?

Absence of necessary Toolbars 
Replies: 2    Views: 581
Last Post: 25/07/2013 at 20:47

Cistus pulverulentus (sunset)

Frost damaged - should I cut back 
Replies: 6    Views: 2134
Last Post: 15/04/2015 at 11:45
15 threads returned