Posted: 17/07/2013 at 00:08
Back in June I confess I actually endorsed Canny Gardener on the thread "My experience of "customer service" ." Now I feel quite embarrassed and disappointed about it because my own experience is now much like everyone else's on this thread.
Like many others on this thread my Begonias were really poorly when they arrived but the CG responded well (I thought) to my emailed photo evidence with a promise of replacement plants plus a £5 voucher towards future purchases. I thought that was a good sign - then - and accepted both.The replacement plants were 60 small plugs of Begonia Candy Bronze.Many of these, however, have remained very small even after a couple of months.
2 weeks ago I found that none of 8 undersized plants I inspected had any noticeable development to their root system beyond the original tiny plug size (about 2 cubic centimetres!!) I phoned up and did eventually get through but the customer adviser knew very little about plants (!) so couldnt actually advise me properly (!) and wasn't actually based anywhere near The Canny Gardener firm (!). When I was phoned back by a more experienced employee the young lady was only a bit more 'savvy' than me - certainly not the horticultural expert I was hoping for.
Yesterday, (Sunday), I decided to email them about my dissatisfaction but first checked on my £5 voucher and found that it too was missing from my account where it was supposed to be credited.
I have sent a very stiff email , 'For the specific attention of Tony Milne', about the depletion of the plant stock I received (about 42 plants out of over 200 are unusably small) and have asked for the £5 to be refunded direct to me, not as a voucher.
I have also suggested Tony Milne uses this thread to address all the issues voiced here to explain what has happened to make his company's so inefficient.
Let's see whether he will shall we? - and also whether my refund will materialise!
Come on Tony, here's your chance to redeem yourself!