Posted: 01/05/2015 at 15:26
appalling customer service , lack of response other than initial 'be in touch' despite 9 subsequent emails - no common courtesy
Did you try phoning first instead of emailing so many times? Sending lots of emails is hardly going to help their turnaround if you think about it.
poor % plant/ plug quality -survival rate
Did you look after them properly? I only complain when I know it is entirely my fault.
delivery despatch 4 days in transit
That is not their fault, that is Royal Mail or Courier, not T&M's.
didn't acknowledge GW magazine discount and won't refund on query
Did you apply the GW code at ordering? You need to check that as after you have paid you have agreed to pay that amount, your stupidity is your own fault.