Posted: 22/05/2013 at 09:20
I have about £60 of plug orders placed with this outfit. The first consignment of putunias failed to arrive. The second consignment, trailing begonias, arrived in such a terrible mess I was able to rescue no more than about a dozen decent plants from the box of 60. I'd like a refund an to cancel the remainder of the order. I've tried ringing customer services but it appears to be log jammed. If you are prepared to leave a message they offer a response "within 72 hours". Instead I e-mailed them and 5 days later still have no response. And the phone line remains log jammed (I suspect not with happy customers saying how delighted they are with their purchases!). Don't touch this company with a barge pole.