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Bob Slee


Latest posts by Bob Slee

4 returned

The Canny Gardener

Posted: 07/06/2013 at 22:26

I've now received a full refund for the begonias that arrived in a shocking state (eventually saved 9 out of 60) and for the petunias that didnt arrive at all. The other stuff I had from them (rudbeckias, marigolds and gaillardias) turned out to be reasonably OK but nothing exceptional. I won't use them next year.

The Canny Gardener

Posted: 24/05/2013 at 21:56

There are some exceptionally good nursery sites on line and usually with brilliant customer service. I don't think it's reasonable to dis the whole concept of buying on line on account of the odd poor trader. But it's certainly useful to be aware of what's best avoided

The Canny Gardener

Posted: 24/05/2013 at 17:49

Well I eventually have had a reply to my email. They've offered me a full refund on the rubbish begonias and they're dealing with the issue of the missing petunias - whatever that means. They were unable to cancel the remainder of my order and 120 medium Triploid marigold plugs turned up this morning. And, to be fair, I have to say that they are very healthy and in remarkably good shape - very much better shape than their woeful customer services outfit!

The Canny Gardener

Posted: 22/05/2013 at 09:20

I have about £60 of plug orders placed with this outfit. The first consignment of putunias failed to arrive. The second consignment, trailing begonias, arrived in such a terrible mess I was able to rescue no more than about a dozen decent plants from the box of 60. I'd like a refund an to cancel the remainder of the order. I've tried ringing customer services but it appears to be log jammed. If you are prepared to leave a message they offer a response "within 72 hours". Instead I e-mailed them and 5 days later still have no response. And the phone line remains log jammed (I suspect not with happy customers saying how delighted they are with their purchases!). Don't touch this company with a barge pole.

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