Posted: 14/11/2013 at 10:17
I have to say that I am very disappointed in this company. During the summer I ordered a number of plants including 40 Large Pansy Trailing Marina and 20 Medium Primrose Blue Vein with an anticipated delivery time of early to mid September. Since early September I have received a series of emails telling me that delivery of these two products has been delayed. Now I do understand that things don't always go according to plan where plants are concerned but when the latest deadline of late October came and went I rang to find out what was happening. The young lady in customer services couldn't have been more helpful and advised that I should allow 72 hours for an explanation to be forthcoming. A week passed so I rang again today only to be advised, again by a very helpful customer services lady, that, on further research, it seems that this part of my order was never placed! How that equates with the succession of emails postponing the arrival of the plants is beyond me and I am now awaiting (without holding my breath) a refund. I have asked for an explanation from the nursery to be forwarded to me (again with little expectation that this will be received) and unless this is especially convincing have no intention of using this company again.