Posted: 02/08/2016 at 08:23
Oh cripes! A month or so ago our Dyson broke.
Not impressed we called their support and requested an explanation. They offered to send an engineer around but that it wouldn't be until 2nd August. (Can you imagine the dog fluff? I vacuum everyday!) Still we dug our the spare and expected to hear no more.
Dyson called back a few days later saying they didn't think the length of wait acceptable and so they'd exchange the broken one for a new one. Result!
Roll on to today and there's a garbled answer phone message from a withheld number which we THINK might be the Dyson engineer saying he's on his way. Due to the building work I haven't even taken the new one out of the box! I'm using battered old reliable Henry.
Good job I'm already off to await the plumbers.