Daniel Haynes

Latest posts by Daniel Haynes

1 to 10 of 537

I stand with Pansyface

Posted: 05/06/2016 at 16:16

Hello everyone,

First, as stated in her post earlier I’m in contact with pansyface directly about the events of the last few days, so that conversation is continuing.

Second, I’m extremely sorry for the alarm caused both to pansyface and to everybody else on the forum who feels that we’ve been unduly harsh. There was never any intention to implement a ‘ban’, simply a temporary ‘cool off’ period, while we attempted to resolve matters directly.

We always deal with people directly about site moderation issues, rather than on the forum (which is entirely routine practice). On this occasion, we went about it in entirely the wrong way and we should have posted something sooner.

I’m not going to go into any more detail here - that is something I’ll address directly with pansyface. I would like to add, though, that we absolutely are committed to improving the accessibility, as documented in my earlier update posts. More on that score shortly.

Daniel Haynes
Editor, gardenersworld.com

Not happy

Posted: 01/06/2016 at 16:53

Hello everyone,

Regarding the issue of accessibility, I’d like to assure that we definitely haven’t forgotten about the issue and that we will be making some further modifications to the forum design.

We can’t yet give you an exact date for when those changes will be live, I’m afraid - the work will be done as soon as we have the technical resource available. At present, the team is extremely busy on other areas of the site and other websites. I’d love to get this sorted for you today, but it just isn’t feasible. All I can commit to is that we’ll make that happen as quickly as we possibly can.

In the meantime, Nora is gathering together some information on accessibility features within the various web browsers, which we hope will help anybody who is currently struggling with the format. Nora will share that later this week - there are so many combinations of browser, operating system and device that there’s quite a lot of information to gather!

As ever, Nora will be happy to help people directly either by private message, or that’s a problem for you, by email.

Thank you,

Daniel Haynes
Editor, gardenersworld.com

Progress update

Posted: 26/05/2016 at 08:35

Muddle Up - Rory emailed you yesterday afternoon at the address you have registered against your forum account. Could you double-check your inbox? If it hasn't arrived do please let me know!

Yviestevie - I'll PM you with a suggestion for fixing this glitch.

Daniel Haynes
Editor, gardenersworld.com

Progress update

Posted: 25/05/2016 at 16:15

Hello Muddle-Up,

Apologies for this - it certainly shouldn't be happening. Rory on the GW web team will be in touch with you directly via email to sort this out

Daniel Haynes

Editor, gardenersworld.com

Pinch and zoom on mobile devices

Posted: 23/05/2016 at 17:43

Hello everyone. Thanks for the updates - I'm glad it's working for you all so far.

Daniel Haynes
Editor, gardenersworld.com

Progress update

Posted: 23/05/2016 at 15:03

Hello David,

We're currently looking into the file size issue that some of you are experiencing - we'll update when we know more.


Progress update

Posted: 23/05/2016 at 14:45

Hello everyone, Apologies for the problems that some of you encountered with the background graphic over the weekend. This was part of an ad campaign that was running on Saturday and Sunday - it should now be back to normal. It seems there were also some other formatting glitches connected with this, so I’ll follow up with the team about these.

Re: any other issues - if you’ve been directly in touch with Nora over specific problems she’ll pick up any messages once she’s back in tomorrow. She’s at Chelsea today, battling an erratic wireless signal!

Daniel Haynes
Editor, gardenersworld.com

Pinch and zoom on mobile devices

Posted: 23/05/2016 at 14:35

Hello everyone,

I’m pleased to let you know that ‘pinch and zoom’ has now been re-enabled for tablet and smartphone. This applies to the whole page, so you’ll be able to enlarge text as well as images. You can pinch back in to restore the standard ‘mobile’ layout.

On desktop / laptop screens you can right-click to open the full-size image in a new browser tab (if you’re on a Mac desktop/laptop and you don’t have right-clicking enabled you can switch it on within ‘Settings’).

Hopefully that will now work for you as expected - do please let us know if not.

Daniel Haynes
Editor, gardenersworld.com

Honey Fungus

Posted: 20/05/2016 at 21:55

Hello shrinkingviolet,

You can change your username by clicking your your username in the top right-hand corner of the screen, then clicking 'My settings' and 'My public profile'. If you have any trouble, please let me know via private message and I'll be happy to reset it for you to your preferred option.

Daniel Haynes
Editor, gardenersworld.com

Progress update

Posted: 19/05/2016 at 09:51

Thanks for continued feedback, everyone.

Nora will pick up on specific problems / bugs with you a little later.

Re: the time things take to fix it’s worth clarifying a few things…

“I am trying to bear with you guys and your problems.............but it just seems like it all should have been sorted by now.”

The reality that we’re working with here is that we don’t have a technical team that works solely on gardeners world.com. That is a technical resource we share with a wide range of other websites. I’d like nothing more than to have a dedicated technical team. If we did then things would happen much more quickly, we could constantly introduce / test / tweak new features in response to your feedback. But it isn’t economically feasible to have a dedicated technical resource on a single website of this nature.

Businesses that sell 'off the shelf' forums will have a constant resource dedicated to maintaining / updating / tweaking the product. That isn't the case with us - the team built it from scratch and although the front end needs some work (as documented at length elsewhere) a great deal of work did go into it. But they also work on a great many other products / websites as well, and there are many demands on their time.

So, when things don’t happen as quickly as people would like that’s the reason - it’s definitely not because anybody is sitting on their hands, idling.

As reported in previous updates, we dedicated all the resources we could to making all the fixes we could as quickly as possible, to make the forum more usable while we attended to the other issues, as outlined at the start of this thread.

The other factor to consider here is that the forum is free - it isn’t licence fee-funded (never has been, never will be). Large newspaper / news websites with many millions of users every day have far bigger budgets / technical teams at their disposal than we do.

I fully appreciate how frustrating technical problems be, but please cut us a little slack while we address the remainder of the issues. We don't have a magic wand - all we can is work as quickly as possible and keep you informed. If there are delays then we do our best to explain why.

One more point: we note down all of the points you raise and consider them all, but we have to prioritise - we can do everything. So, if you’ve raised point with us, be assured that is has been noted and nothing is being ignored. If you raise a point 50 times rather than once I’m afraid it won’t result in it being deal with any quicker.

As ever, please continue reporting any specific bugs and Nora will contact you directly to help if need be.

Thank you!

Daniel Haynes
Editor, gardenersworld.com

1 to 10 of 537

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Pinch and zoom on mobile devices

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