Posted: 19/05/2016 at 09:51
Thanks for continued feedback, everyone.
Nora will pick up on specific problems / bugs with you a little later.
Re: the time things take to fix it’s worth clarifying a few things…
“I am trying to bear with you guys and your problems.............but it just seems like it all should have been sorted by now.”
The reality that we’re working with here is that we don’t have a technical team that works solely on gardeners world.com. That is a technical resource we share with a wide range of other websites. I’d like nothing more than to have a dedicated technical team. If we did then things would happen much more quickly, we could constantly introduce / test / tweak new features in response to your feedback. But it isn’t economically feasible to have a dedicated technical resource on a single website of this nature.
Businesses that sell 'off the shelf' forums will have a constant resource dedicated to maintaining / updating / tweaking the product. That isn't the case with us - the team built it from scratch and although the front end needs some work (as documented at length elsewhere) a great deal of work did go into it. But they also work on a great many other products / websites as well, and there are many demands on their time.
So, when things don’t happen as quickly as people would like that’s the reason - it’s definitely not because anybody is sitting on their hands, idling.
As reported in previous updates, we dedicated all the resources we could to making all the fixes we could as quickly as possible, to make the forum more usable while we attended to the other issues, as outlined at the start of this thread.
The other factor to consider here is that the forum is free - it isn’t licence fee-funded (never has been, never will be). Large newspaper / news websites with many millions of users every day have far bigger budgets / technical teams at their disposal than we do.
I fully appreciate how frustrating technical problems be, but please cut us a little slack while we address the remainder of the issues. We don't have a magic wand - all we can is work as quickly as possible and keep you informed. If there are delays then we do our best to explain why.
One more point: we note down all of the points you raise and consider them all, but we have to prioritise - we can do everything. So, if you’ve raised point with us, be assured that is has been noted and nothing is being ignored. If you raise a point 50 times rather than once I’m afraid it won’t result in it being deal with any quicker.
As ever, please continue reporting any specific bugs and Nora will contact you directly to help if need be.