London (change)

Daniel Haynes


Latest posts by Daniel Haynes

1 to 10 of 533

Pinch and zoom on mobile devices

Posted: 23/05/2016 at 17:43

Hello everyone. Thanks for the updates - I'm glad it's working for you all so far.


Daniel Haynes
Editor, gardenersworld.com

Progress update

Posted: 23/05/2016 at 15:03

Hello David,


We're currently looking into the file size issue that some of you are experiencing - we'll update when we know more.


Daniel

Progress update

Posted: 23/05/2016 at 14:45

Hello everyone, Apologies for the problems that some of you encountered with the background graphic over the weekend. This was part of an ad campaign that was running on Saturday and Sunday - it should now be back to normal. It seems there were also some other formatting glitches connected with this, so I’ll follow up with the team about these.

Re: any other issues - if you’ve been directly in touch with Nora over specific problems she’ll pick up any messages once she’s back in tomorrow. She’s at Chelsea today, battling an erratic wireless signal!


Daniel Haynes
Editor, gardenersworld.com

Pinch and zoom on mobile devices

Posted: 23/05/2016 at 14:35

Hello everyone,

I’m pleased to let you know that ‘pinch and zoom’ has now been re-enabled for tablet and smartphone. This applies to the whole page, so you’ll be able to enlarge text as well as images. You can pinch back in to restore the standard ‘mobile’ layout.

On desktop / laptop screens you can right-click to open the full-size image in a new browser tab (if you’re on a Mac desktop/laptop and you don’t have right-clicking enabled you can switch it on within ‘Settings’).

Hopefully that will now work for you as expected - do please let us know if not.

Daniel Haynes
Editor, gardenersworld.com

Honey Fungus

Posted: 20/05/2016 at 21:55

Hello shrinkingviolet,

You can change your username by clicking your your username in the top right-hand corner of the screen, then clicking 'My settings' and 'My public profile'. If you have any trouble, please let me know via private message and I'll be happy to reset it for you to your preferred option.

Daniel Haynes
Editor, gardenersworld.com

Progress update

Posted: 19/05/2016 at 09:51

Thanks for continued feedback, everyone.

Nora will pick up on specific problems / bugs with you a little later.

Re: the time things take to fix it’s worth clarifying a few things…

“I am trying to bear with you guys and your problems.............but it just seems like it all should have been sorted by now.”

The reality that we’re working with here is that we don’t have a technical team that works solely on gardeners world.com. That is a technical resource we share with a wide range of other websites. I’d like nothing more than to have a dedicated technical team. If we did then things would happen much more quickly, we could constantly introduce / test / tweak new features in response to your feedback. But it isn’t economically feasible to have a dedicated technical resource on a single website of this nature.


Businesses that sell 'off the shelf' forums will have a constant resource dedicated to maintaining / updating / tweaking the product. That isn't the case with us - the team built it from scratch and although the front end needs some work (as documented at length elsewhere) a great deal of work did go into it. But they also work on a great many other products / websites as well, and there are many demands on their time.

So, when things don’t happen as quickly as people would like that’s the reason - it’s definitely not because anybody is sitting on their hands, idling.

As reported in previous updates, we dedicated all the resources we could to making all the fixes we could as quickly as possible, to make the forum more usable while we attended to the other issues, as outlined at the start of this thread.

The other factor to consider here is that the forum is free - it isn’t licence fee-funded (never has been, never will be). Large newspaper / news websites with many millions of users every day have far bigger budgets / technical teams at their disposal than we do.

I fully appreciate how frustrating technical problems be, but please cut us a little slack while we address the remainder of the issues. We don't have a magic wand - all we can is work as quickly as possible and keep you informed. If there are delays then we do our best to explain why.

One more point: we note down all of the points you raise and consider them all, but we have to prioritise - we can do everything. So, if you’ve raised point with us, be assured that is has been noted and nothing is being ignored. If you raise a point 50 times rather than once I’m afraid it won’t result in it being deal with any quicker.

As ever, please continue reporting any specific bugs and Nora will contact you directly to help if need be.

Thank you!

Daniel Haynes
Editor, gardenersworld.com

Progress update

Posted: 17/05/2016 at 10:35

Following the changes that were made to the forum last week, here is an update on several of the other issues we weren’t able to fit into that build.

Notifications
As previously announced, Marcin has implemented what we hope is a ‘proper’ fix for the notifications feature. This can only be tested properly on the live site, so if you’re experiencing any glitches, please visit Nora’s thread to leave feedback:
http://www.gardenersworld.com/forum/site-feedback/forum-notifications---update/980712.html

Pinch and zoom (for whole page, not just images)
In itself, implementing ‘pinch and zoom’ functionality for tablet and phone is a fairly straightforward task, so won’t take much development time. But, it’s something that would have to be implemented across the entire site, not just the forum (including the forthcoming ‘mobile-friendly’ page designs in other areas of the site). This means the change will have to undergo extensive testing before being released to the site - we need to determine that it won’t ‘break’ any of the other page templates, as well as working within the context of the forum.

So, that’s a slightly long-winded preamble to the headline: it will be next week at the earliest before we can reinstate ‘pinch and zoom’ on the site. Sorry about that, but we need to be sure that an apparently simple change doesn’t cause wider problems.

Design / accessibility
We’re currently working on further improvements to the design. Our immediate priority is those users with visual impairments who are having particular difficulty with aspects of the new format. We presented a number of users with several different options, for their feedback over the weekend. None of these first-stage designs quite did the trick, so we’re refining those further this week and seeking further feedback.

As part of the process please be assured that we’re taking into account all of the other comments that you’ve posted on colour / spacing / font / legibility etc

First unread post
We can’t do this at present, unfortunately - this is a complex function to build from scratch in the new system and we have finite resources at our disposal. For now have to prioritise issues which affect accessibility first over those extra functions that are ‘nice to have’. I’m sorry for any annoyance / disappointment this causes.

As ever, feedback always welcome. Please keep it civil and constructive. Thanks!

Daniel Haynes
Editor, gardenersworld.com

Forum changes now live

Posted: 16/05/2016 at 19:47

Redwing - that's great, thanks for letting us know.  (Nice image, too!)

Forum changes now live

Posted: 16/05/2016 at 19:46

Fairygirl and Dave Morgan - Nora will catch up with you directly tomorrow about this to try and resolve it for you (in the meantime, it's worth checking that whichever browser you're using is up to date).

Forum notifications - update

Posted: 16/05/2016 at 19:41

fidgetbones - apologies for that.  I've removed some of the most recent ones for you, so that should hopefully resolve it and you won't get any more notifications. If any more do come through, please let us know and we'll look into it for you again tomorrow when we're in the office.


Sophie17 - likewise, we can look into this for you tomorrow morning 


Daniel

1 to 10 of 533

Discussions started by Daniel Haynes

Pinch and zoom on mobile devices

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Progress update

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Forum changes now live

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