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Daniel Haynes


Latest posts by Daniel Haynes

Calendar vote

Posted: 23/09/2013 at 13:29

Hello Pam,

Apologies for the problem. We had a brief issue with the calendar link, which is now fixed. You can cast your vote at:

http://www.gardenersworld.com/win/choose-our-2014-calendar-cover/186.html

Daniel

Unable to order offers

Posted: 04/09/2013 at 17:25

Hello Lindsay,

Apologies for the problem you've experienced accessing the order. The following link should work:

http://www.thompson-morgan.com/GW685

We've found in the past that some users have been unable to access the links because they type the link printed in the magazine into the search field of their browser, rather than the address bar, usually located top left.

If you have any further difficulties, do please let me know.

Daniel Haynes
Editor, gardenersworld.com

these-are-not-my-reviews-

Posted: 08/08/2013 at 13:04

Hello everyone,

The tech team are aware of this issue, and it is in the queue for a fix.

Best,

Daniel

Forum up the creek

Posted: 07/08/2013 at 16:18

Hello everyone,

An update of sorts on the problem with the notification emails...

I've just had a meeting with our helpdesk manager, who advised me that the problem is affecting several of the websites they manage, so it seems to be an issue with the publishing platform we use. A developer is working on the issue. Once the fix is found then it has to go through a rigorous testing process, to check it works on different web browsers, operating systems, mac/PCs etc As there are so many different permutations of browser and operating system, this takes some time. Once cleared, it will be scheduled into the next weekly site build, during which any updates / amendments / bug fixes are published to the live server.

So, this means we're looking at an approximate two-week period before the fix is live on the website. I appreciate this is far from ideal - it's frustrating for us too when things don't work as they should - but we are working on it, and we are aware how important the forum is to many of you.

I'm sorry that the news isn't better, but I hope you'll continue to use the forum in the meantime. Thank you again for bearing with us.

Daniel

This forum is a bit of a joke!

Posted: 07/08/2013 at 16:17

Hello everyone,

An update of sorts on the problem with the notification emails...

I've just had a meeting with our helpdesk manager, who advised me that the problem is affecting several of the websites they manage, so it seems to be an issue with the publishing platform we use. A developer is working on the issue. Once the fix is found then it has to go through a rigorous testing process, to check it works on different web browsers, operating systems, mac/PCs etc As there are so many different permutations of browser and operating system, this takes some time. Once cleared, it will be scheduled into the next weekly site build, during which any updates / amendments / bug fixes are published to the live server.

So, this means we're looking at an approximate two-week period before the fix is live on the website. I appreciate this is far from ideal - it's frustrating for us too when things don't work as they should - but we are working on it, and we are aware how important the forum is to many of you.

I'm sorry that the news isn't better, but I hope you'll continue to use the forum in the meantime. Thank you again for bearing with us.

Daniel

 

wyre-forest-why

Posted: 07/08/2013 at 16:09

Hello busy-lizzie,

I think I might have found a fix for the problem with 'Wyre Forest' displaying as your location! I've sent you a direct message with a fuller explanation. Apologies for the delay - I've been trying to get the bottom of the issue!

Best,

Daniel

no-enter-button-for-comp

Posted: 07/08/2013 at 11:57

Hello fidgetbones, I've double-checked the entries for this competition and there is an entry listed for you, so you it will be counted during the draw. Although you couldn't view the 'Submit' button at the time, the system must have accepted your entry anyway. The developers have now fixed the bug, so hopfully you won't experience any further difficulties. If you do, please don't hesitate to let me know.

Daniel

no-enter-button-for-comp

Posted: 06/08/2013 at 17:57

Hello fidgetbones - thanks for the update. A developer will look at this as a matter of urgency in the morning. Please be assured you will be able to enter the competition - we will sort it for you and anyone else who wishes to enter but can't currently.

Daniel

This forum is a bit of a joke!

Posted: 06/08/2013 at 17:07

Hello everyone,

I'm enormously for these frustrating technical problems. I've just had an update from our technical helpdesk - they've identified the cause of the problems with threads not refreshing, and the issue with logging in to the competitions. A fix has been implemented, so you should see the effect of that shortly.

If you still have any problems, do let me know and I'll refer them back to the team.

Re: notification messages, this is being pushed up the priority list. This doesn't mean I can promise the fix will be instant, but the team are aware that it is an important issue and how frustrating it is for you that it's not working. I'll update you once I know more.

Thanks for your patience.

Daniel

no-enter-button-for-comp

Posted: 06/08/2013 at 17:01

Hello Irenejanine. I'm sorry for this problem - it's related to a technical problem we're having with the forum. We've currently got a developer working on a fix. The competition is definitely still open, so rest assured you will be able to enter it - hopefully today! Apologies again.

Daniel Haynes

Editor, gardenersworld.com

Discussions started by Daniel Haynes

Plant ID - post questions for GW Magazine

Help with plant identifications from Gardeners' World Magazine 
Replies: 97    Views: 3934
Last Post: 19/08/2014 at 12:45

Problems with private messages

No reply box displaying on private messages for some users 
Replies: 23    Views: 533
Last Post: 13/04/2014 at 11:29

Update on technical issues

Notifications, private messages, avatar images, spellchecker 
Replies: 126    Views: 4117
Last Post: 15/12/2013 at 20:04

Current problems with forum and login

Update on issues with forum threads not updating and login status 
Replies: 28    Views: 1392
Last Post: 27/09/2013 at 20:46

Video projects and other project categories

Replies: 0    Views: 566
Last Post: 13/04/2013 at 10:54

Problems with site

Replies: 17    Views: 683
Last Post: 14/04/2013 at 08:46

Get thrifty

Tell us how you make savings in the garden 
Replies: 90    Views: 11011
Last Post: 15/03/2014 at 22:19

Valentine's Day

Saying it with flowers 
Replies: 7    Views: 1999
Last Post: 18/02/2012 at 22:08

Welcome to the potting shed

Replies: 143    Views: 12326
Last Post: 08/08/2014 at 08:31

Welcome to the brand new forum

Replies: 44    Views: 6278
Last Post: 08/06/2014 at 08:08

Welcome to tools and techniques

Replies: 34    Views: 4018
Last Post: 06/07/2014 at 13:19

Welcome to the garden design forum

Replies: 56    Views: 12018
Last Post: 17/07/2014 at 17:02

Welcome to the plants forum

Replies: 123    Views: 16099
Last Post: 18/07/2014 at 00:19

Welcome to the fruit & veg forum

Replies: 136    Views: 13620
Last Post: 21/07/2014 at 19:40

Welcome to the problem solving forum

Replies: 68    Views: 8223
Last Post: 30/04/2013 at 00:42
1 to 15 of 16 threads