Daniel Haynes

Latest posts by Daniel Haynes

Your new-look forum

Posted: 08/05/2016 at 10:38

plant pauper - Ha! I don't think that was quite the level of discord that people had in mind! I personally think it would be great to have a 'like' function, but your suggestion of a 'useful' button is a good one...

Your new-look forum

Posted: 08/05/2016 at 10:31

Holliehock - Thanks for this. Adding page navigation to the top of the page, as well as the bottom is one of the things we'll be discussing tomorrow.

Re: a 'like' function, I recall we did canvass opinion on this a while back and the feeling seemed to be that it wouldn't be popular, as it could end up creating bad feeling and discord. We would be interested to know people's views now, though.


Your new-look forum

Posted: 08/05/2016 at 10:25

Fairygirl - sorry about that, that certainly shouldn't be happening. That sounds like another browser-related issue. Could you visit supportdetails.com for us, so we can look into it for you?

It will automatically create a snapshot of exact browser version, operating system etc

All you need to do is fill in your name, email address and ours - website@gardenersworld.com

Here is the address:


Please see screenshot below of what you should see, with the email fields highlighted in red.

Many thanks,





Your new-look forum

Posted: 08/05/2016 at 10:07

Tetley - with respect, it did need changing. No website that needs to maintain traffic levels in 2016 can afford to not be 'responsive' - i.e. work equally well on mobile devices as on desktops. We didn't go about it in the right way, though, that's for sure. Lesson learned!

Your new-look forum

Posted: 08/05/2016 at 10:04

Tetley - Ha! It wasn't doing that when I originally posted - now fixed, I hope. That's another bug reported to the devs... 


Your new-look forum

Posted: 08/05/2016 at 10:00

Hello hollie hock,

At present the only way to get to a particular page number that isn’t already listed in the shortcuts at the bottom is to directly change the page address in your browser. So, the full address of this page is:


If you wanted to get to, say, 15, you could overwrite the ’22’ at the end of that address (before the .html) with 15.

That’s hardly an ideal solution, of course - when we meet with the tech team tomorrow we’ll be asking if a simpler feature can be added to navigate to particular pages. (If so, it wouldn’t be a quick fix, so not one of the changes that will go live in the next week.)

Re: the beta testing, yes, that would have been far preferable to the situation we’re currently in! There is a fairly long list of adjustments that need to be made, but rest assured we’ll address as many as we can over the coming week. That will hopefully get us to a point where people will be happier, and we can look at working some of the other, less crucial tweaks. As with any digital project, with a finite budget, we have to prioritise - sort the ‘essentials’ from the ‘nice to haves’.

As for targets for registered users, the simple answer is ‘as many as possible’! (We do have more specific targets than that, though.) People will only register and stay with us if they like what they see, though, and find it useful. Obviously our challenge at present is to win back some trust and convince people that this is the best forum (and website) for them to be using. That’s top of our ‘to do’ list!

Thanks, as ever.

Daniel Haynes

Editor, gardenersworld.com

Your new-look forum

Posted: 08/05/2016 at 09:49

Hazel - Ah, that's good! We'll now get an email which will list the details that you saw listed on the page. We pass these details on to our tech team, in order that they investigate the problems that people are experiencing.

There are so many different versions of web browsers, operating systems, all of which can cause websites to behave different. If the techies know exactly which version of which browser and which operating system somebody is using, they can replicate those conditions, so they can 'recreate' the problem in order to investigate it. 


Your new-look forum

Posted: 08/05/2016 at 09:27

Fairygirl - yes, I think it's disturbing! 

Hazel - ah, that's what you should be seeing, not the GW site. What the Support Details site does is take an instant 'snapshot' of your details (operating system, web browser etc). All you need to do is add your email address and our email address - website@gardenersworld.com - in the relevant boxes at the top, where prompted and then submit.

The reason we need these details is so developers can replicate problems in order to correct them.

That should now work - do let me know if not. 

Your new-look forum

Posted: 08/05/2016 at 09:15

Hazel - Maybe open up Safari first, then type 'supportdetails.com' (without the quote marks) in the address bar. That should open up the page, with no prompts for usernames or passwords. Please try that and let me know if you have any further trouble! 

Your new-look forum

Posted: 08/05/2016 at 08:33

Chicky - 7.30am is a lie in for me! 

Hazel - that's odd, the Support Details site doesn't require a username or password. What device are you using to access the site - desktop computer or a tablet?

Discussions started by Daniel Haynes

Pinch and zoom on mobile devices

Pinch and zoom now re-enabled for tablet and smartphone 
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Progress update

Further update about current forum development work 
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Forum changes now live

An update on the latest set of improvements to the forum 
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Update on improvements to forum

An outline of the fixes we're working to add to the site this week 
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Happy Christmas

Season's greetings from everyone at GW 
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Plant ID - post questions for GW Magazine

Help with plant identifications from Gardeners' World Magazine 
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Problems with private messages

No reply box displaying on private messages for some users 
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Update on technical issues

Notifications, private messages, avatar images, spellchecker 
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Current problems with forum and login

Update on issues with forum threads not updating and login status 
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Video projects and other project categories

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Problems with site

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Get thrifty

Tell us how you make savings in the garden 
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Valentine's Day

Saying it with flowers 
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Welcome to the potting shed

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Welcome to the brand new forum

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Last Post: 16/09/2015 at 09:24
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