London (change)

Daniel Haynes

Latest posts by Daniel Haynes

Your new-look forum

Posted: 08/05/2016 at 10:04

Tetley - Ha! It wasn't doing that when I originally posted - now fixed, I hope. That's another bug reported to the devs... 


Your new-look forum

Posted: 08/05/2016 at 10:00

Hello hollie hock,

At present the only way to get to a particular page number that isn’t already listed in the shortcuts at the bottom is to directly change the page address in your browser. So, the full address of this page is:

If you wanted to get to, say, 15, you could overwrite the ’22’ at the end of that address (before the .html) with 15.

That’s hardly an ideal solution, of course - when we meet with the tech team tomorrow we’ll be asking if a simpler feature can be added to navigate to particular pages. (If so, it wouldn’t be a quick fix, so not one of the changes that will go live in the next week.)

Re: the beta testing, yes, that would have been far preferable to the situation we’re currently in! There is a fairly long list of adjustments that need to be made, but rest assured we’ll address as many as we can over the coming week. That will hopefully get us to a point where people will be happier, and we can look at working some of the other, less crucial tweaks. As with any digital project, with a finite budget, we have to prioritise - sort the ‘essentials’ from the ‘nice to haves’.

As for targets for registered users, the simple answer is ‘as many as possible’! (We do have more specific targets than that, though.) People will only register and stay with us if they like what they see, though, and find it useful. Obviously our challenge at present is to win back some trust and convince people that this is the best forum (and website) for them to be using. That’s top of our ‘to do’ list!

Thanks, as ever.

Daniel Haynes


Your new-look forum

Posted: 08/05/2016 at 09:49

Hazel - Ah, that's good! We'll now get an email which will list the details that you saw listed on the page. We pass these details on to our tech team, in order that they investigate the problems that people are experiencing.

There are so many different versions of web browsers, operating systems, all of which can cause websites to behave different. If the techies know exactly which version of which browser and which operating system somebody is using, they can replicate those conditions, so they can 'recreate' the problem in order to investigate it. 


Your new-look forum

Posted: 08/05/2016 at 09:27

Fairygirl - yes, I think it's disturbing! 

Hazel - ah, that's what you should be seeing, not the GW site. What the Support Details site does is take an instant 'snapshot' of your details (operating system, web browser etc). All you need to do is add your email address and our email address - - in the relevant boxes at the top, where prompted and then submit.

The reason we need these details is so developers can replicate problems in order to correct them.

That should now work - do let me know if not. 

Your new-look forum

Posted: 08/05/2016 at 09:15

Hazel - Maybe open up Safari first, then type '' (without the quote marks) in the address bar. That should open up the page, with no prompts for usernames or passwords. Please try that and let me know if you have any further trouble! 

Your new-look forum

Posted: 08/05/2016 at 08:33

Chicky - 7.30am is a lie in for me! 

Hazel - that's odd, the Support Details site doesn't require a username or password. What device are you using to access the site - desktop computer or a tablet?

Your new-look forum

Posted: 08/05/2016 at 08:18

Apologies, Joyce21 - I'll ask somebody on the tech team to look into further for you tomorrow. In the meantime, we'll need to know a few details about your system. It would be very helpful if you could visit the following site, and just input your name and email address where prompted and also our address ( in the ‘Recipient’s email’ in the fields at the top of the page:

It's very quick and easy - the site automatically detects your browser and operating system – you don’t need to add any technical details yourself.

Thank you,

Daniel Haynes

New Forum

Posted: 07/05/2016 at 23:45

As I said, LeadFamer, we're doing all we can to correct the glitches and problems. I hope you'll not bail out right now, but it's up to you - bear with us a bit longer and I'm confident that we can make it a forum you'll want to use regularly.

Daniel Haynes

New Forum

Posted: 07/05/2016 at 23:40

Hello Leadfarmer,

Thanks for the feedback. We're intending to address the problem of the excessive scrolling with the next site build - hopefully the middle of next week.

We're also be making further design changes that we hope will improve the experience for everyone. As ever, please leave your feedback on this forum and let us know if there's anything we're not getting right.

Daniel Haynes

Your new-look forum

Posted: 07/05/2016 at 23:10

Hello Hazel,

I think this is one of the things that the tech team is looking at over the next week. Apologies in the meantime for the inconvenience...



Discussions started by Daniel Haynes

Pinch and zoom on mobile devices

Pinch and zoom now re-enabled for tablet and smartphone 
Replies: 14    Views: 286
Last Post: 24/05/2016 at 22:31

Progress update

Further update about current forum development work 
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Last Post: Today at 16:39

Forum changes now live

An update on the latest set of improvements to the forum 
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Last Post: 18/05/2016 at 19:18

Update on improvements to forum

An outline of the fixes we're working to add to the site this week 
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Last Post: 12/05/2016 at 18:00

Happy Christmas

Season's greetings from everyone at GW 
Replies: 34    Views: 2216
Last Post: 21/12/2014 at 14:18

Plant ID - post questions for GW Magazine

Help with plant identifications from Gardeners' World Magazine 
Replies: 97    Views: 7188
Last Post: 19/08/2014 at 12:45

Problems with private messages

No reply box displaying on private messages for some users 
Replies: 23    Views: 1203
Last Post: 13/04/2014 at 11:29

Update on technical issues

Notifications, private messages, avatar images, spellchecker 
Replies: 126    Views: 6409
Last Post: 15/12/2013 at 20:04

Current problems with forum and login

Update on issues with forum threads not updating and login status 
Replies: 28    Views: 1995
Last Post: 27/09/2013 at 20:46

Video projects and other project categories

Replies: 0    Views: 970
Last Post: 13/04/2013 at 10:54

Problems with site

Replies: 17    Views: 1003
Last Post: 14/04/2013 at 08:46

Get thrifty

Tell us how you make savings in the garden 
Replies: 90    Views: 13977
Last Post: 15/03/2014 at 22:19

Valentine's Day

Saying it with flowers 
Replies: 7    Views: 2433
Last Post: 18/02/2012 at 22:08

Welcome to the potting shed

Replies: 215    Views: 26002
Last Post: 24/01/2016 at 16:57

Welcome to the brand new forum

Replies: 64    Views: 15284
Last Post: 16/09/2015 at 09:24
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