Daniel Haynes

Latest posts by Daniel Haynes

Still got problems with Forum

Posted: 28/10/2013 at 17:47

Hello everyone, Apologies for the ongoing problems. I'll post a full update on progress with the fixes tomorrow.

Daniel Haynes
Editor, gardenersworld.com

Are There Any Admin on This Site?

Posted: 28/10/2013 at 13:53

Hello fidgetbones,

We'll continue moderating the site as usual. We try to be as 'hands off' as possible - we don't wade in to minor disputes, which are a perfectly natural part of any gathering of people, whether online or in the 'real' world. The odd bit of 'argy bargy' is different, though, to the peevishness which has cast a pall over the forum of late.

So, if need be, we'll be slightly more 'hands on' with the 'delete' button. I'm hoping it won't come to that, though!




Are There Any Admin on This Site?

Posted: 28/10/2013 at 13:40

Hello AJK,

Yes, we do have a forum code of conduct, which you can read here:


I quite agree with your comments. "Strops and in-fighting" are not very helpful, and only detract from the true purpose of this forum - for people to share a love of plants and gardening, to exchange ideas and help each other resolve problems.

We will remove comments that breach the code of conduct, and - if absolutely necessary - entire threads. We'd really rather not do this, as we don't want to stifle free speech, but we don't publish the forum as a platform for people to pick fights with each other. We're running a gardening forum, not a kindergarten! So, if we find any more threads started for the sole purpose of spreading arguments, they will be removed from the site. Likewise, any comments disparaging other users.

Sniping and griping shouldn't have any place in what is usually a very positive and friendly forum. Let's keep it that way!

Daniel Haynes

Editor, gardenersworld.com



Problems with Private Messages

Posted: 17/10/2013 at 17:05

Thank you, dovefromabove! I'll have an update on progress with the dev work next week.

Problems with Private Messages

Posted: 17/10/2013 at 16:20

Hello everyone. Thanks for flagging this up. I've passed this on to the developers, and asked for it to be dealt with at the same time as the other issues that are currently being worked on.

Daniel Haynes
Editor, gardenersworld.com

Still got problems with Forum

Posted: 08/10/2013 at 12:34

Hello everyone,

An update on the remaining technical issues with the forum:

We've bundled the separate issues (spellchecker, notifications, edit and quote tools, problems uploading avatar) into one support 'ticket', with the aim of implementing all the fixes in one go. Our helpdesk manager tells me that developers will spend time on it this week and next.

As usual, once fixes are found, they need to enter a period of testing to ensure they work across different plantforms, operating systems and browsers. So, on that basis, we'd expect the fixes to go live on the site within two to two-and-a-half weeks. Please bear in mind that is dependent on the scale of the work, but that's the information I have at present.

It would be nice to get it all sorted quicker than this, but please be assured it's being dealt with. So, let's grit our teeth a little longer - a more stable forum shouldn't be too far away!

Thanks for your patience, as ever.

Daniel Haynes
Editor, gardenersworld.com

Still got problems with Forum

Posted: 02/10/2013 at 13:05

Hello! I've added the avatar issue to the list! I'm not sure if this is a problem everyone is experiencing, so if anyone else is experiencing it, do please let me know.


T&M freebies (postage to pay offer)

Posted: 01/10/2013 at 16:11

You're welcome, jatnikapyar. Do please let us know if you have any further problems with orders, and we'll get back to you as quickly as we can.


Still got problems with Forum

Posted: 30/09/2013 at 13:27

Thanks for the feedback, CluelessGardener. I'll add your comments about the size of the new post box to the wish list of future forum features.

Apologies to those of you who aren't receiving notification emails. I'll refer this again to the team to see if they can shed any light on why it's working for some people and not for others. I'll check also on progress with the spellchecker.

Daniel Haynes
Editor, gardenersworld.com


T&M freebies (postage to pay offer)

Posted: 30/09/2013 at 12:56

Hello jatnikapyar,

I do my best to respond to queries on the forum, and certainly don't 'choose to ignore' questions. As Dovefromabove commented above, I don't have time to read through every single on of the thousands of posts that appear on the forum every week. When I do come across an order-related query, such as on this thread, I do of course respond.

If you have any question or complaint relating to the site, the easiest way to ensure a response is to either direct message me, or email website@gardenersworld.com. I'm often away from my desk in meetings, but be assured I'll respond as soon as I pick up messages.

If you have a complaint about an order placed through the magazine or website, our Offers team will be happy to help. Please email them at:  offers@gardenersworld.com.



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