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Daniel Haynes


Latest posts by Daniel Haynes

wyre-forest-why

Posted: 07/08/2013 at 16:09

Hello busy-lizzie,

I think I might have found a fix for the problem with 'Wyre Forest' displaying as your location! I've sent you a direct message with a fuller explanation. Apologies for the delay - I've been trying to get the bottom of the issue!

Best,

Daniel

no-enter-button-for-comp

Posted: 07/08/2013 at 11:57

Hello fidgetbones, I've double-checked the entries for this competition and there is an entry listed for you, so you it will be counted during the draw. Although you couldn't view the 'Submit' button at the time, the system must have accepted your entry anyway. The developers have now fixed the bug, so hopfully you won't experience any further difficulties. If you do, please don't hesitate to let me know.

Daniel

no-enter-button-for-comp

Posted: 06/08/2013 at 17:57

Hello fidgetbones - thanks for the update. A developer will look at this as a matter of urgency in the morning. Please be assured you will be able to enter the competition - we will sort it for you and anyone else who wishes to enter but can't currently.

Daniel

This forum is a bit of a joke!

Posted: 06/08/2013 at 17:07

Hello everyone,

I'm enormously for these frustrating technical problems. I've just had an update from our technical helpdesk - they've identified the cause of the problems with threads not refreshing, and the issue with logging in to the competitions. A fix has been implemented, so you should see the effect of that shortly.

If you still have any problems, do let me know and I'll refer them back to the team.

Re: notification messages, this is being pushed up the priority list. This doesn't mean I can promise the fix will be instant, but the team are aware that it is an important issue and how frustrating it is for you that it's not working. I'll update you once I know more.

Thanks for your patience.

Daniel

no-enter-button-for-comp

Posted: 06/08/2013 at 17:01

Hello Irenejanine. I'm sorry for this problem - it's related to a technical problem we're having with the forum. We've currently got a developer working on a fix. The competition is definitely still open, so rest assured you will be able to enter it - hopefully today! Apologies again.

Daniel Haynes

Editor, gardenersworld.com

Forum up the creek

Posted: 06/08/2013 at 14:03

Hello everyone,

I'm very sorry for the current problems with the forum. There seems to be an issue with the caching of temporary site files, which the tech team are currently looking into. Hopefully they'll get to the bottom of the issue and implement a fix shortly. Thank you for bearing with us.

Daniel

KEF Cannot sign in

Posted: 05/06/2013 at 09:14

Hello KEF,

Thanks for clarifying. Given that you had no problems signing in on Sunday, I'm hopeful the problems you had earlier were just a 'blip'. The only way to confirm that is to log out and attempt to sign in again - if you do have any further problems please let me know and I'll ask someone on the tech team to look into it for you.

Daniel

KEF Cannot sign in

Posted: 03/06/2013 at 10:29

Hello KEF,

Please accept my apologies for the problem you had signing in - I'm pleased that you were were eventually able to access your account. blackest is correct that the input field is case sensitive, so it could be that you had the caps lock on when you were having problems?

If you have any further difficulties, do please let us know.

Daniel Haynes
Editor, gardenersworld.com

Talkback: Subscriber Club online

Posted: 30/05/2013 at 11:17

Hello Maureen,

Please phone our subscriber customer service team on 0844 815 0049, and somebody will be happy to help you. Alternatively, you can email them at gardeners.world@servicehelpline.co.uk.

Best,

Daniel Haynes

Editor, gardenersworld.com

What is description

Posted: 08/05/2013 at 17:10

Hello Blueboots,

The description field is optional - it's the short text that appears beneath the thread name in the thread listing pages, such as 'Latest posts' and 'New discussions'. It's intended to provide a little more detail than is given in the thread name, to help other users decide if the thread will be of interest to them.

Daniel Haynes
Editor, gardenersworld.com

Discussions started by Daniel Haynes

Happy Christmas

Season's greetings from everyone at GW 
Replies: 34    Views: 1849
Last Post: 21/12/2014 at 14:18

Plant ID - post questions for GW Magazine

Help with plant identifications from Gardeners' World Magazine 
Replies: 97    Views: 5843
Last Post: 19/08/2014 at 12:45

Problems with private messages

No reply box displaying on private messages for some users 
Replies: 23    Views: 859
Last Post: 13/04/2014 at 11:29

Update on technical issues

Notifications, private messages, avatar images, spellchecker 
Replies: 126    Views: 5251
Last Post: 15/12/2013 at 20:04

Current problems with forum and login

Update on issues with forum threads not updating and login status 
Replies: 28    Views: 1654
Last Post: 27/09/2013 at 20:46

Video projects and other project categories

Replies: 0    Views: 791
Last Post: 13/04/2013 at 10:54

Problems with site

Replies: 17    Views: 844
Last Post: 14/04/2013 at 08:46

Get thrifty

Tell us how you make savings in the garden 
Replies: 90    Views: 12458
Last Post: 15/03/2014 at 22:19

Valentine's Day

Saying it with flowers 
Replies: 7    Views: 2212
Last Post: 18/02/2012 at 22:08

Welcome to the potting shed

Replies: 194    Views: 19739
Last Post: 26/01/2015 at 07:43

Welcome to the brand new forum

Replies: 55    Views: 11359
Last Post: 04/06/2015 at 13:09

Welcome to tools and techniques

Replies: 36    Views: 6169
Last Post: 21/04/2015 at 08:48

Welcome to the garden design forum

Replies: 69    Views: 16989
Last Post: 12/06/2015 at 17:25

Welcome to the plants forum

Replies: 172    Views: 22503
Last Post: 01/06/2015 at 16:42

Welcome to the fruit & veg forum

Replies: 159    Views: 20041
Last Post: 07/06/2015 at 12:31
1 to 15 of 17 threads