Posted: 08/05/2016 at 08:18
Apologies, Joyce21 - I'll ask somebody on the tech team to look into further for you tomorrow. In the meantime, we'll need to know a few details about your system. It would be very helpful if you could visit the following site, and just input your name and email address where prompted and also our address (firstname.lastname@example.org) in the ‘Recipient’s email’ in the fields at the top of the page:
It's very quick and easy - the site automatically detects your browser and operating system – you don’t need to add any technical details yourself.