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Daniel Haynes


Latest posts by Daniel Haynes

Problems with site

Posted: 13/04/2013 at 09:54

Hello everyone,

We're obviously having some problems today, as the reply function isn't working. My guess is that is caused by the migration to the new server yesterday, which seems to have fixed the speed issues, but something has else has clearly gone awry. Please accept my apologies for this. I'm afraid it's likely to be Monday before this gets attention, but it will be dealt with first thing.

Daniel Haynes
Editor, gardenersworld.com

Website problems?

Posted: 12/04/2013 at 16:29

Hello again,

It seems that we're having problems with the server that the site is hosted on. We're in the process of moving the site to another server, which will resolve the performance issues. This is quite a big job, I'm told, which will take a number of hours. So, until the job is complete (the development team is aiming to get it done by late this evening), it's likely that the site will continue to load slowly.

We're very sorry for the inconvenience and annoyance caused, but please be assured the problem is being worked on. Thank you for bearing with us.

Daniel Haynes
Editor, gardenersworld.com

Website problems?

Posted: 12/04/2013 at 15:37

Hello Gold1locks,

There is some development work being done on the site today, which is probably causing the performance issues that you mention. I've passed this on to the tech team, who will do their best to keep the delays to a minimum. Many thanks for letting us know.

Daniel Haynes
Editor, gardenersworld.com

Talkback: Subscriber Club online

Posted: 12/04/2013 at 15:14

Hello Sue. If it's a change of postal address for a magazine subscription, you can reach the subscriber customer service team at: gardeners.world@servicehelpline.co.uk, quoting your subscriber number, or by phoning 0844 815 0049. If it's change of email address for a website account here on gardenersworld.com, please drop us a line at website@gardenersworld.com.

Best,

Daniel Haynes,
Editor, gardenersworld.com

 

My Posts

Posted: 12/04/2013 at 12:19

Hello everyone,

A fix for the 'My posts' bug has been implemented. It has been tested, so should be working fine. Do please let me know, though, if you have any further problems.

Apologies again for the delay with fixing this, and thank you for bearing with us.

Daniel Haynes

Editor, gardenersworld.com

What has happened???

Posted: 08/04/2013 at 17:33

Hello everyone,

I thought I'd post a few thoughts on the issues raised by this thread, and also clarify how we moderate the forum…

First, I’m very proud of the fact that the GW forum is, generally, such a positive and friendly place. There has been some ‘aggro’ recently, which is a shame. Conflict breaks out from time to time in most online communities, but we’re fortunate to have far less of the ‘sniping and griping’ common to other forums.   

Regarding moderation, we take a ‘reactive’ approach to this i.e. we investigate any complaint reports we receive, and remove any posts that contravene our forum code of conduct, which you can view here:

View the GW forum code of conduct

What we won’t do is stifle debate, or get involved in arguments on particular threads. You are all quite free to disagree with each other (it would, after all, be a rather bland forum if you didn’t), but we do request that you observe the following sections of our code of conduct:

Be friendly
In short: don’t say anything to forum users that you wouldn’t say to their face. Please avoid hateful speech, and don’t attack anybody on the basis of their race, gender, disability, sexual orientation, age or religion.

Be constructive
Robust debate is fine, but please tolerate opinions that differ from your own, and maintain a reasonable tone in your posts. Also, try to keep to the theme of any threads you enter, so the forum remains useful to everybody.



Regarding the sharing of links, either on threads or via private message, we’re very happy for you to do this. We do remove any ‘spam’ threads that we find, which are advertising products or services, but you’re free to share links about other websites, forums etc The internet is big enough for all of us, after all.

So, that just leaves me to say:

Don't let petty squabbles spoil the community that has developed here - please talk about plants and gardens instead, they're far more interesting. It’s a gardening forum, not a soap opera!

Thank you.

Daniel Haynes
Editor, gardenersworld.com

 

What Is Going On With Site??

Posted: 04/04/2013 at 09:19

Hello everyone,

An update on the problem with the 'My posts' page: the problem has been fixed on our development server. The fix will be published to the live site during our next 'site build', which is likely to be next week. I'm sorry that the fix can't go live this week, but do please bear with us a little longer. The other issues, including the spellchecker and the notification emails, are logged and will be dealt with as quickly as possible.

Daniel Haynes
Editor, gardenersworld.com

What Is Going On With Site??

Posted: 03/04/2013 at 10:11

Hello everyone,

The issue with the spellchecker has been added to the job list. Apologies for the continued delay with fixing these problems. Please bear with us - the dev team will sort things out as soon as they can.

Daniel Haynes
Editor, gardenersworld.com

What Is Going On With Site??

Posted: 28/03/2013 at 18:29

Hello again everyone,

The 'view most recent posts' function is now working again. Do of course let me know if you have any further problems with it.

I'm afraid the notification facility isn't back up and running yet, but it will be fixed as soon as possible.

In the meantime, I hope you all have a great Easter, and that the weather will be kind enough to allow you some time in the garden...

Daniel Haynes
Editor, gardenersworld.com

 

What Is Going On With Site??

Posted: 28/03/2013 at 16:09

Hello everyone,

Apologies for the delay in posting a response. We've had a number of technical problems with the site this week, which the developers are working through. A number of changes were implemented last week, which have had unforseen knock-on effects elsewhere around the site.

I quite agree with the comments about the small text in the input box, and will request that this be changed.

I'm sorry for the delay in fixing the report emails and the problem with the 'View most recent posts' setting. Unfortunately I can't promise this will be fixed in time for the bank holiday weekend, but I've checked on progress with this and will update you if I hear back today.

I appreciate how frustrating these technical problems are, but please be assured that they will be dealt with as quickly as possible. We share a technical team with a number of other sites, all of which have development job lists which need to be worked through.

Thank you for bearing with us.

Daniel Haynes
Editor, gardenersworld.com

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