Daniel Haynes

Latest posts by Daniel Haynes

Your new-look forum

Posted: 05/05/2016 at 16:21

Hello everyone,

Another update:

The site 'build' is now live, with the following changes:

1) The text is now darker - hopefully you'll find this easier to read.

2) The 'Latest threads' link now works.

3) The current page number is displayed in a different colour.

4) The 'Ignore' function is working again.

As mentioned, those were the issues we could address quickly. We'll work through the next batch of fixes as soon as possible - top of the list, of course, being the spacing / scrolling.

Once again, apologies for all the frustration / annoyance caused.

Daniel Haynes
Editor, gardenersworld.com

Your new-look forum

Posted: 05/05/2016 at 14:41

Hello Redwing,

We've asked the dev team about the 'edit' function - it's on the list of potential jobs for the next batch of work, once the set of immediate changes is live.

Daniel Haynes
Editor, gardenersworld.com

Your new-look forum

Posted: 05/05/2016 at 13:07

Hello everyone,

Following our meeting with the tech team earlier, here is an update on changes we’re working on to improve your experience of the forum.

The following changes will appear on the site after the next ‘build’ - hopefully this afternoon, pending tests:

1) Font colour - this will be made darker to make text easier to read

2) Page number will be highlighted in a different colour to more clearly indicate the page you are on

3) The bug with the ‘Latest posts’ link will be fixed

4) The bug with the Ignore function will be corrected

5) The thread views counter will work again

So, that’s a summary of the changes we can make immediately.

The other major issue you’ve raised is the vertical spacing / scrolling. Our designer Vicki is working closely with a member of the development team to identify improvements that can be made to reduce the amount of scrolling you need to do, and to make more content visible. Those changes will be implemented as soon as possible - we hope to release those to the site next week (these aren’t changes we can make as quickly as changing the font colour).

Nora is gathering all of the other bug reports / navigational problems - all will be taken into account while we’re prioritising development work.

Regarding the requests that some of you have made for us to revert back to the old forum, I’m very sorry, but we won’t be doing this. It might not seem immediately apparent (!) but a lot of technical work went into the new forum and we have to dedicate the (not unlimited) resources we have to improving that. Also, it’s far from simple technically to switch the old forum back on - we took the measure last week as a last resort.

Clearly, the new system is very far from perfect. Be assured, though, that we’re doing everything we can to improve it as soon as possible. I’m afraid that will mean living with those issues that are annoying you for a little longer, while we get things fixed - we’d greatly appreciate some patience while that’s going on.

In the meantime, please continue to tell us about anything else that isn’t working as you’d expect and to make suggestions for tweaks/additional features. We won’t be able to implement all of them (at least not in the very short term), but we will do what we can with the resources at our disposal.

Daniel Haynes
Editor, gardenersworld.com

Your new-look forum

Posted: 05/05/2016 at 10:07

Hello everyone,

Thanks for all your feedback.

I'm very sorry to read that you're so unhappy with the new format. It's very clear that we need to make some pretty fundamental changes, so please be assured that we're taking all of your feedback on board, and that we'll do everything we can to address your concerns.

There are two strands we'll need to consider here:

1) Technical bugs - Nora is gathering all of these together and the dev team is working on a number of fixes, which we hope to put live today. These include the 'Latest posts' function, locked threads no longer being locked, quote button behaving erratically, seeing posts from ignored members etc. A number of you are reporting issues with image uploads, which we'll also look into further.

2) Design issues. The two chief issues you've raised are the colour of the font and the amount of white space / scrolling. The colour of the font is something I think can be addressed quickly and I hope we can make some improvements to the latter fairly soon that will improve the experience for you. I'm meeting with our technical team this morning to get a clearer sense of this, so will report back when I know more.

We can't revert to old forum as it won't work properly on mobile devices, which around half of our audience now use to access the site. What we need to do is listen to your feedback and use it to improve the new site - as you point out, it's your forum, so we need to get it right.

Please bear with us, we'll move as quickly as we can to address your concerns.

Daniel Haynes
Editor, gardenersworld.com

Uploading images from ipad

Posted: 18/03/2016 at 08:28

Hello Missy Krissy,

Apologies for the problem you're experiencing - this is an issue we're aware of with image uploads from an iPad.

A solution isn't far off - we'll be launching a mobile- and tablet-friendly version of the forum in April (more details shortly), when you'll be able to upload images.

In the meantime, I'm afraid the only solution is to upload from another device - if you need any further assistance please drop us a line at website@gardenersworld.com.

Thanks for bearing with us.

Daniel Haynes

Editor, gardenersworld.com


Secret Garden

Posted: 26/02/2016 at 09:18

Reply to Norman7: I've just checked your GW website and your Secret Garden access has been activated, so you should now be able to view the content (you need to be logged in first):


If you still can't view the page, please try refreshing it (Cmd + F5 on a PC, Cmd + R on a mac, or using the reload icon on a tablet). Do please drop us a line at website@gardenersworld.com if you have any further problems.

Reply to flowerpower15: You have two email addresses registered against a GW site account, and the Secret Garden access is activated against one of these. It could be that you can't view the content because you're logged in with the other address - I'll send you an email at both addreses to let you know which of the accounts to use.

Daniel Haynes
Editor, gardenersworld.com


New 'Secret Garden' emails

Posted: 08/02/2016 at 15:13

Hello jekylandhide,

All of the content published in the Secret Garden is brand new to the site, and exclusive for Gardeners' World Magazine subscribers. You will find links within these new projects and features to other content around the site, but all of the content on the Secret Garden landing page is new (currrently 47 items, with plenty more to follow).

This content is the first to use our new page designs, which will be rolled out on the rest of the site over the next few months. These new designs are 'responsive' i.e. they'll adapt to the device they're viewed on, so will work equally well on a desktop computer, a tablet or a smartphone.

Do visit regularly as new content - videos, projects, features and subscriber-only offers - will be added each week.

Daniel Haynes
Editor, gardenersworld.com



back issues of Gardeners' World Magazine

Posted: 02/01/2016 at 09:16

Hello Purple Queen, thanks for the query - a member of the team will be in contact with you on Monday, when they're back in the office.

Reply to Lyn: I'm very sorry that you've not heard anything about your subscription. I've passed your message on to the subscriber customer service team and asked somebody to contact you as a matter of priority on Monday.

Daniel Haynes
Editor, gardenersworld.com

Why has a thread disqppeared? Who decided?

Posted: 20/11/2015 at 16:55

Hello everyone,

There wasn't any censorship involved here - the thread was deleted solely because it had degenerated into bickering. We haven't had to enforce the 'no bickering' policy for a while, I'm pleased to say, but we will continue to remove threads if we have another outbreak of negativity / personal attacks etc

As dovefromabove suggests, do please feel free to start another thread on this topic.



Never had an email from this site

Posted: 17/09/2015 at 17:11

That's good news, Stephen - thanks for the update!

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