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Daniel Haynes


Latest posts by Daniel Haynes

What has happened???

Posted: 08/04/2013 at 17:33

Hello everyone,

I thought I'd post a few thoughts on the issues raised by this thread, and also clarify how we moderate the forum…

First, I’m very proud of the fact that the GW forum is, generally, such a positive and friendly place. There has been some ‘aggro’ recently, which is a shame. Conflict breaks out from time to time in most online communities, but we’re fortunate to have far less of the ‘sniping and griping’ common to other forums.   

Regarding moderation, we take a ‘reactive’ approach to this i.e. we investigate any complaint reports we receive, and remove any posts that contravene our forum code of conduct, which you can view here:

View the GW forum code of conduct

What we won’t do is stifle debate, or get involved in arguments on particular threads. You are all quite free to disagree with each other (it would, after all, be a rather bland forum if you didn’t), but we do request that you observe the following sections of our code of conduct:

Be friendly
In short: don’t say anything to forum users that you wouldn’t say to their face. Please avoid hateful speech, and don’t attack anybody on the basis of their race, gender, disability, sexual orientation, age or religion.

Be constructive
Robust debate is fine, but please tolerate opinions that differ from your own, and maintain a reasonable tone in your posts. Also, try to keep to the theme of any threads you enter, so the forum remains useful to everybody.



Regarding the sharing of links, either on threads or via private message, we’re very happy for you to do this. We do remove any ‘spam’ threads that we find, which are advertising products or services, but you’re free to share links about other websites, forums etc The internet is big enough for all of us, after all.

So, that just leaves me to say:

Don't let petty squabbles spoil the community that has developed here - please talk about plants and gardens instead, they're far more interesting. It’s a gardening forum, not a soap opera!

Thank you.

Daniel Haynes
Editor, gardenersworld.com

 

What Is Going On With Site??

Posted: 04/04/2013 at 09:19

Hello everyone,

An update on the problem with the 'My posts' page: the problem has been fixed on our development server. The fix will be published to the live site during our next 'site build', which is likely to be next week. I'm sorry that the fix can't go live this week, but do please bear with us a little longer. The other issues, including the spellchecker and the notification emails, are logged and will be dealt with as quickly as possible.

Daniel Haynes
Editor, gardenersworld.com

What Is Going On With Site??

Posted: 03/04/2013 at 10:11

Hello everyone,

The issue with the spellchecker has been added to the job list. Apologies for the continued delay with fixing these problems. Please bear with us - the dev team will sort things out as soon as they can.

Daniel Haynes
Editor, gardenersworld.com

What Is Going On With Site??

Posted: 28/03/2013 at 18:29

Hello again everyone,

The 'view most recent posts' function is now working again. Do of course let me know if you have any further problems with it.

I'm afraid the notification facility isn't back up and running yet, but it will be fixed as soon as possible.

In the meantime, I hope you all have a great Easter, and that the weather will be kind enough to allow you some time in the garden...

Daniel Haynes
Editor, gardenersworld.com

 

What Is Going On With Site??

Posted: 28/03/2013 at 16:09

Hello everyone,

Apologies for the delay in posting a response. We've had a number of technical problems with the site this week, which the developers are working through. A number of changes were implemented last week, which have had unforseen knock-on effects elsewhere around the site.

I quite agree with the comments about the small text in the input box, and will request that this be changed.

I'm sorry for the delay in fixing the report emails and the problem with the 'View most recent posts' setting. Unfortunately I can't promise this will be fixed in time for the bank holiday weekend, but I've checked on progress with this and will update you if I hear back today.

I appreciate how frustrating these technical problems are, but please be assured that they will be dealt with as quickly as possible. We share a technical team with a number of other sites, all of which have development job lists which need to be worked through.

Thank you for bearing with us.

Daniel Haynes
Editor, gardenersworld.com

Cosmos seeds.

Posted: 25/02/2013 at 16:13

Hello everyone,

Apologies to any of you who missed the cosmos seeds in the subscriber edition of the magazine.

If your cosmos seeds are missing, the subscriber customer service team will send you a replacement packet in the next few days.
 
Please call 020 7150 5700 and press option 3, or if you prefer, email gardenersworld@servicehelpline.co.uk with your name and full address details.
 
Daniel Haynes
Editor, gardenersworld.com


 

 

 

 

Scrapbook

Posted: 22/02/2013 at 15:50

Hello Sam,

We don't currently offer the option to upload your own image galleries but it is on our development list. It's currently possible to upload images to the forum, but it would be great to see your images in themed galleries. Watch this space!

As for record keeping tools, do let us know if you have any particular features that you'd like to see on the site.

Daniel Haynes
Editor, gardenersworld.com

Tower Hamlets

Posted: 18/02/2013 at 15:16

Hello everyone,

Apologies for this. I've asked our technical team to come up with a solution to this. It is possible to choose a non-UK country of residence during the registration process, so it's this that should display. I'll post an update once I know more.

Daniel Haynes
Editor, gardenersworld.com

"My Reviews"

Posted: 08/02/2013 at 09:59

Hello everyone,

Apologies for this rather strange problem...

It has been logged with the tech team, and it will be sorted as soon as possible!

Daniel Haynes
Editor, gardenersworld.com

 

 

 

Gardeners World NEC show

Posted: 28/01/2013 at 11:07

Hello Sharon,

No, as a subscriber you won't have to pay your booking fee to claim your 25 per cent discount if booking before Thursday 31 January. You can order by phone on 0844 581344, quoting code GW25A, or online at bbcgardenersworldlive.com.

Daniel Haynes
Editor, gardenersworld.com

Discussions started by Daniel Haynes

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Update on technical issues

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Video projects and other project categories

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