Posted: 07/08/2013 at 16:18
An update of sorts on the problem with the notification emails...
I've just had a meeting with our helpdesk manager, who advised me that the problem is affecting several of the websites they manage, so it seems to be an issue with the publishing platform we use. A developer is working on the issue. Once the fix is found then it has to go through a rigorous testing process, to check it works on different web browsers, operating systems, mac/PCs etc As there are so many different permutations of browser and operating system, this takes some time. Once cleared, it will be scheduled into the next weekly site build, during which any updates / amendments / bug fixes are published to the live server.
So, this means we're looking at an approximate two-week period before the fix is live on the website. I appreciate this is far from ideal - it's frustrating for us too when things don't work as they should - but we are working on it, and we are aware how important the forum is to many of you.
I'm sorry that the news isn't better, but I hope you'll continue to use the forum in the meantime. Thank you again for bearing with us.