London (change)

Daniel Haynes


Latest posts by Daniel Haynes

Your new-look forum

Posted: 05/05/2016 at 10:07

Hello everyone,


Thanks for all your feedback.


I'm very sorry to read that you're so unhappy with the new format. It's very clear that we need to make some pretty fundamental changes, so please be assured that we're taking all of your feedback on board, and that we'll do everything we can to address your concerns.


There are two strands we'll need to consider here:


1) Technical bugs - Nora is gathering all of these together and the dev team is working on a number of fixes, which we hope to put live today. These include the 'Latest posts' function, locked threads no longer being locked, quote button behaving erratically, seeing posts from ignored members etc. A number of you are reporting issues with image uploads, which we'll also look into further.


2) Design issues. The two chief issues you've raised are the colour of the font and the amount of white space / scrolling. The colour of the font is something I think can be addressed quickly and I hope we can make some improvements to the latter fairly soon that will improve the experience for you. I'm meeting with our technical team this morning to get a clearer sense of this, so will report back when I know more.


We can't revert to old forum as it won't work properly on mobile devices, which around half of our audience now use to access the site. What we need to do is listen to your feedback and use it to improve the new site - as you point out, it's your forum, so we need to get it right.


Please bear with us, we'll move as quickly as we can to address your concerns.


Daniel Haynes
Editor, gardenersworld.com

Uploading images from ipad

Posted: 18/03/2016 at 08:28

Hello Missy Krissy,

Apologies for the problem you're experiencing - this is an issue we're aware of with image uploads from an iPad.

A solution isn't far off - we'll be launching a mobile- and tablet-friendly version of the forum in April (more details shortly), when you'll be able to upload images.

In the meantime, I'm afraid the only solution is to upload from another device - if you need any further assistance please drop us a line at website@gardenersworld.com.

Thanks for bearing with us.

Daniel Haynes

Editor, gardenersworld.com

 

Secret Garden

Posted: 26/02/2016 at 09:18

Reply to Norman7: I've just checked your GW website and your Secret Garden access has been activated, so you should now be able to view the content (you need to be logged in first):

http://www.gardenersworld.com/secret-garden/

If you still can't view the page, please try refreshing it (Cmd + F5 on a PC, Cmd + R on a mac, or using the reload icon on a tablet). Do please drop us a line at website@gardenersworld.com if you have any further problems.

Reply to flowerpower15: You have two email addresses registered against a GW site account, and the Secret Garden access is activated against one of these. It could be that you can't view the content because you're logged in with the other address - I'll send you an email at both addreses to let you know which of the accounts to use.

Daniel Haynes
Editor, gardenersworld.com

 

New 'Secret Garden' emails

Posted: 08/02/2016 at 15:13

Hello jekylandhide,

All of the content published in the Secret Garden is brand new to the site, and exclusive for Gardeners' World Magazine subscribers. You will find links within these new projects and features to other content around the site, but all of the content on the Secret Garden landing page is new (currrently 47 items, with plenty more to follow).

This content is the first to use our new page designs, which will be rolled out on the rest of the site over the next few months. These new designs are 'responsive' i.e. they'll adapt to the device they're viewed on, so will work equally well on a desktop computer, a tablet or a smartphone.

Do visit regularly as new content - videos, projects, features and subscriber-only offers - will be added each week.

Daniel Haynes
Editor, gardenersworld.com

 

 

back issues of Gardeners' World Magazine

Posted: 02/01/2016 at 09:16

Hello Purple Queen, thanks for the query - a member of the team will be in contact with you on Monday, when they're back in the office.

Reply to Lyn: I'm very sorry that you've not heard anything about your subscription. I've passed your message on to the subscriber customer service team and asked somebody to contact you as a matter of priority on Monday.

Daniel Haynes
Editor, gardenersworld.com

Why has a thread disqppeared? Who decided?

Posted: 20/11/2015 at 16:55

Hello everyone,

There wasn't any censorship involved here - the thread was deleted solely because it had degenerated into bickering. We haven't had to enforce the 'no bickering' policy for a while, I'm pleased to say, but we will continue to remove threads if we have another outbreak of negativity / personal attacks etc

As dovefromabove suggests, do please feel free to start another thread on this topic.

Thanks,

Daniel

Never had an email from this site

Posted: 17/09/2015 at 17:11

That's good news, Stephen - thanks for the update!

Never had an email from this site

Posted: 16/09/2015 at 15:22

Hello Stephen. Our technical team is currently in the process of rebuilding the forum, to make it fully 'responsive' so it works better on all devices. This project will include an upgrade of the email notifications, to stabilise the service and iron out all of the bugs that people are currently experiencing. The technical team is focusing entirely on the new version at the moment, so I'm told there won't be any more work on the current service. Do please bear with us while this work is going on - it's a big project, but it will go live later in the year.

Daniel Haynes
Editor, gardenersworld.com

Plant porn

Posted: 16/09/2015 at 09:05

Reply to Gardenia2: I'm sorry you've not been receiving your weekly email newsletter. I've asked a member of our data team to look into this for you. If anybody has else has stopped receiving the weekly email newsletter recently please drop us a line to website@gardenersworld.com.

Daniel Haynes
Editor, gardenersworld.com

 

Never had an email from this site

Posted: 10/09/2015 at 10:40

Hello Stephen / NGLittleSeedlings,

I'm sorry you're not receiving the email alerts - I'll double-check with the technical team if there are any problems with the service. I've also asked our data team to check why your weekly email newsletter isn't coming through.

Reply to annmarie: the faces/emojis only appear if you choose 'Advanced editor' in the forum section of 'My settings', which you can access by clicking your username, top right-hand corner of the screen.

Daniel Haynes
Editor, gardenersworld.com

Discussions started by Daniel Haynes

Pinch and zoom on mobile devices

Pinch and zoom now re-enabled for tablet and smartphone 
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Last Post: 24/05/2016 at 22:31

Progress update

Further update about current forum development work 
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Forum changes now live

An update on the latest set of improvements to the forum 
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Update on improvements to forum

An outline of the fixes we're working to add to the site this week 
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Happy Christmas

Season's greetings from everyone at GW 
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Plant ID - post questions for GW Magazine

Help with plant identifications from Gardeners' World Magazine 
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Problems with private messages

No reply box displaying on private messages for some users 
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Update on technical issues

Notifications, private messages, avatar images, spellchecker 
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Current problems with forum and login

Update on issues with forum threads not updating and login status 
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Video projects and other project categories

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Problems with site

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Get thrifty

Tell us how you make savings in the garden 
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Valentine's Day

Saying it with flowers 
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Welcome to the potting shed

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Welcome to the brand new forum

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