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Daniel Haynes


Latest posts by Daniel Haynes

New site - bugs

Posted: 04/09/2012 at 15:28

Hello Dambuster - many thanks, I'm glad you like it!

Daniel

contact daniel haynes

Posted: 04/09/2012 at 10:23

Hello budlia63, Thanks for the update. In order to find out what is causing the problem, our technical team will need a few details about your computer set up. The quickest, easiest way to do this is to visit the following page:

http://supportdetails.com/

This will automatically detect what browser, operating system etc you're running. All you need to do once you're on the page is to type your name, email address and our email address (gworld@bbc.com) in the boxes at the top of the screen, then press 'Send details'.

Thanks for bearing with us!

Daniel

 

 

 

contact daniel haynes

Posted: 03/09/2012 at 18:01

Hello budlia63,

I'm sorry to hear that you've been having trouble uploading images. Can I just check that the images you're trying to upload are in 'jpeg' format, and the file size is below 1Mb? If the file size of the image is too large this might be causing problems.

If the files are below 1Mb, just let me know, and I'll ask you for a few details about your system, in order that our technical team can help you.

Thanks,

Daniel Haynes
Editor, gardenersworld.com

New site - bugs

Posted: 31/08/2012 at 09:01

Mmm, that's not good, is it? Sorry about that. I'll notify the tech team, and ask them for an update. Thanks for the update!

Daniel

 

New site - bugs

Posted: 29/08/2012 at 16:41

Hello Italophile, thanks for the update on this. The technical team switched the site to a new server yesterday, and have requested that we track the issue for a few days. If you're still finding the notifications erratic by the end of the week, do please let us know.

Many thanks,

Daniel Haynes
Editor, gardenersworld.com

does anyone know here poster "wintersong" has gone..

Posted: 29/08/2012 at 08:43

Hello everyone. Apologies for the rather sluggish loading speed of the site and forum recently - we've just transferred to another server, so hopefully you will now notice an improvement. Do let me know if not!

Daniel Haynes
Editor, gardenersworld.com

Talkback: How to prune honeysuckle

Posted: 23/08/2012 at 08:42

Apologies for this everybody - the error has now been corrected.

Daniel
Editor, gardenersworld.com

 

New site - bugs

Posted: 23/08/2012 at 08:21

Hello everyone. Apologies if you're finding the site slow to load at the moment. It will be moved to a new server shortly, which should resolve the problem. In the meantime, thank you for bearing with us!

I'll ask the technical team to check the email notifications issue.

Reply to BobTheGardener: many thanks for the tip about the broken video link. Will look into that now! Apologies for the error.

Daniel
Editor, gardenersworld.com

 

 

How to give feedback about the new site

Posted: 06/07/2012 at 18:51

Hello artjak. I'm very sorry that you're having problems with the new weather feature. Could you let me know whether you're on a mac or PC, which operating system and web browser you're using, and I'll ask the technical team to investigate for you. Thanks for reporting the problem.

Daniel
Editor, gardenersworld.com

T & M OFFER FOR MAY

Posted: 29/06/2012 at 17:37

Hello everyone,

Thanks for your feedback on the offers. We contacted Thompson & Morgan, who provided the following response:

"Perennial Offer – DISPATCH UPDATE
 
If you are currently waiting to receive your recent order for the 36 perennial plant collection from the May issue of Gardeners’ World, these will delivered by the end of July.
 
Demand for this offer exceeded initial predictions and more collections had to be grown to meet this demand.
 
Due to the nature of these plants this delay will not have any impact on their long term health and performance.
 
For any readers who were informed that they would receive their plants by the end of May but have not, we would like to apologise for any inconvenience this has caused.
 
We hope that you will enjoy your plants for many years to come.
 
Happy gardening
 
Thompson & Morgan Customer Care"

 

Discussions started by Daniel Haynes

Problems with private messages

No reply box displaying on private messages for some users 
Replies: 23    Views: 495
Last Post: 13/04/2014 at 11:29

Update on technical issues

Notifications, private messages, avatar images, spellchecker 
Replies: 126    Views: 3960
Last Post: 15/12/2013 at 20:04

Current problems with forum and login

Update on issues with forum threads not updating and login status 
Replies: 28    Views: 1348
Last Post: 27/09/2013 at 20:46

Video projects and other project categories

Replies: 0    Views: 532
Last Post: 13/04/2013 at 10:54

Problems with site

Replies: 17    Views: 660
Last Post: 14/04/2013 at 08:46

Get thrifty

Tell us how you make savings in the garden 
Replies: 90    Views: 10838
Last Post: 15/03/2014 at 22:19

Valentine's Day

Saying it with flowers 
Replies: 7    Views: 1964
Last Post: 18/02/2012 at 22:08

Welcome to the potting shed

Replies: 133    Views: 11511
Last Post: 14/07/2014 at 20:37

Welcome to the brand new forum

Replies: 44    Views: 6061
Last Post: 08/06/2014 at 08:08

Welcome to tools and techniques

Replies: 34    Views: 3832
Last Post: 06/07/2014 at 13:19

Welcome to the garden design forum

Replies: 56    Views: 11586
Last Post: 17/07/2014 at 17:02

Welcome to the plants forum

Replies: 123    Views: 15533
Last Post: 18/07/2014 at 00:19

Welcome to the fruit & veg forum

Replies: 136    Views: 13113
Last Post: Yesterday at 19:40

Welcome to the problem solving forum

Replies: 68    Views: 8124
Last Post: 30/04/2013 at 00:42

Talkback: Coal tits

TEST comment 
Replies: 0    Views: 295
Last Post: 28/11/2011 at 16:45
15 threads returned