Posted: 07/09/2012 at 14:02
Yes, your report came through - many thanks!
I think the problem might be browser related - you're running an old version of Internet Explorer (version 7). Ordinarily, I would suggest uploading to the most recent version (version 9), but you need Windows Vista or Windows 7 as your operating system to run that. However, it is worth updating to Version 8, which is compatible with Windows XP, your operating system. You can download it for free here:
Alternatively, you could try the latest version of Firefox or Chrome, to see if that resolves the problem.
I hope this helps. Do you let me know if you have any further problems.