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Daniel Haynes


Latest posts by Daniel Haynes

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Posted: 07/09/2012 at 15:58

Hello budlia63,

Wonderful! I'm really pleased that worked. I hope this is the first of many image uploads!

Daniel

contact daniel haynes

Posted: 07/09/2012 at 14:02

Hello budlia63.

Yes, your report came through - many thanks!

I think the problem might be browser related - you're running an old version of Internet Explorer (version 7). Ordinarily, I would suggest uploading to the most recent version (version 9), but you need Windows Vista or Windows 7 as your operating system to run that. However, it is worth updating to Version 8, which is compatible with Windows XP, your operating system. You can download it for free here:

http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-8

Alternatively, you could try the latest version of Firefox or Chrome, to see if that resolves the problem.

https://www.google.com/intl/en/chrome/browser/

http://www.mozilla.org/en-US/firefox/new/

I hope this helps. Do you let me know if you have any further problems.

Best,

Daniel

 

 

Subscription....

Posted: 05/09/2012 at 09:54

Hello ironmos. I'm very sorry to hear that your September issue hasn't arrived. The current telephone number to contact the customer service team is 0844 815 0049. If you give the team a call, they'll send you a replacement issue straight away. Alternatively, you can email the team at gardeners.world@dovetailservices.com.

Best,

Daniel Haynes
Editor, gardenersworld.com

New site - bugs

Posted: 04/09/2012 at 15:28

Hello Dambuster - many thanks, I'm glad you like it!

Daniel

contact daniel haynes

Posted: 04/09/2012 at 10:23

Hello budlia63, Thanks for the update. In order to find out what is causing the problem, our technical team will need a few details about your computer set up. The quickest, easiest way to do this is to visit the following page:

http://supportdetails.com/

This will automatically detect what browser, operating system etc you're running. All you need to do once you're on the page is to type your name, email address and our email address (gworld@bbc.com) in the boxes at the top of the screen, then press 'Send details'.

Thanks for bearing with us!

Daniel

 

 

 

contact daniel haynes

Posted: 03/09/2012 at 18:01

Hello budlia63,

I'm sorry to hear that you've been having trouble uploading images. Can I just check that the images you're trying to upload are in 'jpeg' format, and the file size is below 1Mb? If the file size of the image is too large this might be causing problems.

If the files are below 1Mb, just let me know, and I'll ask you for a few details about your system, in order that our technical team can help you.

Thanks,

Daniel Haynes
Editor, gardenersworld.com

New site - bugs

Posted: 31/08/2012 at 09:01

Mmm, that's not good, is it? Sorry about that. I'll notify the tech team, and ask them for an update. Thanks for the update!

Daniel

 

New site - bugs

Posted: 29/08/2012 at 16:41

Hello Italophile, thanks for the update on this. The technical team switched the site to a new server yesterday, and have requested that we track the issue for a few days. If you're still finding the notifications erratic by the end of the week, do please let us know.

Many thanks,

Daniel Haynes
Editor, gardenersworld.com

does anyone know here poster "wintersong" has gone..

Posted: 29/08/2012 at 08:43

Hello everyone. Apologies for the rather sluggish loading speed of the site and forum recently - we've just transferred to another server, so hopefully you will now notice an improvement. Do let me know if not!

Daniel Haynes
Editor, gardenersworld.com

Talkback: How to prune honeysuckle

Posted: 23/08/2012 at 08:42

Apologies for this everybody - the error has now been corrected.

Daniel
Editor, gardenersworld.com

 

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