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Daniel Haynes


Latest posts by Daniel Haynes

How to give feedback about the new site

Posted: 31/05/2012 at 10:48

Hello sotongeoff,

Sorry that you're still having trouble with the edit post feature. Could you confirm what browser (and version number) you're currently using, what operating system and whether you're using a mac or a PC?

I've referred the problem about the indexing of the posts on your settings page.

LIkewise, I will certainly ask if it is possible to incorporate the description box in the thread (which I think would certainly be a better solution than removing it entirely).

All technical development requests and queries that we submit go into a queue, and are assigned a priority. So, issues like broken links, or a page failing to load correctly, will be dealt with before 'nice to have' improvements, which will be further back in the queue. This is isn't because of a lack of concern on our part, it's simply about making the best use of the finite resources that we have. Our very diligent team of developers look after other sites than gardenersworld.com, so they have quite a list of jobs to work through!

It is very helpful to have feedback, and while we can't implement all suggestions, we do give very serious consideration to the comments that are posted.

Hope this helps. If you can supply the details about your system, I'll follow that up for you.

Best,

Daniel
Editor, gardenersworld.com

 

How to give feedback about the new site

Posted: 28/05/2012 at 11:59

Reply to Calendula: at present, the quickest route is to click the 'Forum topics' link in the forum sub-menu. We do keep a 'wish list' of functionality, so I can certainly ask the developers if it would be possible to make the transition between the forum themes quicker.

Daniel
Editor, gardenersworld.com

 

How to give feedback about the new site

Posted: 28/05/2012 at 11:52

Reply to Salino: thanks for flagging this up. I've just attempted to replicate this problem on my computer, and haven't encountered it yet. It sounds like a temporary bug with our publishing system. If you find the problem is still occurring, do please let me know.

Daniel
Editor, gardenersworld.com

How to give feedback about the new site

Posted: 28/05/2012 at 11:49

Hello sotongeoff. Sorry about that - gremlins at work. Are you still experiencing the problem?

Daniel

Gardeners World NEC show

Posted: 28/05/2012 at 11:40

Hello William,

I've sent you an email containing all the details you need to claim your subscriber discount.

Daniel
Editor, gardenersworld.com

 

G W COMPETITIONS

Posted: 25/05/2012 at 23:00

Hello everyone,

We will indeed be restoring the Previous Winners page to the site shortly. Apologies for its temporary disappearance - we've been so busy with the upgrade of the site since late last year, that's it's taken us a while to rebuild it. It's nearing the top of the 'to do' list, though. Thanks for the reminder!

Daniel
Editor, gardenersworld.com

New site - bugs

Posted: 18/05/2012 at 18:04

Hello siminstance,

Unfortunately, a few Chrome users are experiencing a similar problem. Until our technical team get to the bottom of it, the best solution is to try another browser, such as Firefox, and you should find the buttons appear. Apologies for the problem. Do let me know if you have any further difficulties.

Daniel
Editor, gardenersworld.com

Talkback: Subscriber Club online

Posted: 18/05/2012 at 18:01

Hello Claire. I'm very sorry about that. Please contact our subscription team at:

gardeners.world@dovetailservices.com

and they'll get back to you with an update.

Many thanks

Daniel
Editor, gardenersworld.com

can't get a photo on

Posted: 18/05/2012 at 14:24

Hello diggingdoris. I'm sorry to hear that you're having trouble uploading photos. First, a couple of points to check: the images need to be in jpeg format, and they need to be below 1Mb in file size. If your image is a jpeg, and below 1Mb in size, then please let me know what web browser you're using (e.g. Chrome, Firefox, Safari, Internet Explorer) and if possible, which version number, then we'll do our best to help.

Daniel
Editor, gardenersworld.com

gws thompson morgan offers

Posted: 15/05/2012 at 16:57

Update for Beverley West: I've received the following response from Thompson and Morgan to the feedback you provided:

"Thank you for bringing this to our attention. We recognise that on occasion, we have not been able to respond to emails within our usual 24 hour turnaround and appreciate how frustrating this must have been. Ensuring that we have adequate resource to respond to queries is our problem – it shouldn’t become yours. We are very sorry that it has.
 
Your comments are duly noted and will be used to assist us in a review of our existing process to see where we might be able to improve.
 
We note that your query has now been resolved, resulting in the successful placing of your order. We hope that you are delighted with your purchase."

I hope this helps. Thank you for taking the time to post your comments.

Daniel
Editor, gardenersworld.com

Discussions started by Daniel Haynes

Problems with private messages

No reply box displaying on private messages for some users 
Replies: 23    Views: 355
Last Post: 13/04/2014 at 11:29

Update on technical issues

Notifications, private messages, avatar images, spellchecker 
Replies: 126    Views: 3569
Last Post: 15/12/2013 at 20:04

Current problems with forum and login

Update on issues with forum threads not updating and login status 
Replies: 28    Views: 1251
Last Post: 27/09/2013 at 20:46

Video projects and other project categories

Replies: 0    Views: 450
Last Post: 13/04/2013 at 10:54

Problems with site

Replies: 17    Views: 603
Last Post: 14/04/2013 at 08:46

Get thrifty

Tell us how you make savings in the garden 
Replies: 90    Views: 10337
Last Post: 15/03/2014 at 22:19

Valentine's Day

Saying it with flowers 
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Last Post: 18/02/2012 at 22:08

Welcome to the potting shed

Replies: 107    Views: 9744
Last Post: 28/03/2014 at 08:33

Welcome to the brand new forum

Replies: 34    Views: 5212
Last Post: 28/01/2014 at 15:54

Welcome to tools and techniques

Replies: 31    Views: 3182
Last Post: 24/02/2014 at 20:04

Welcome to the garden design forum

Replies: 51    Views: 10160
Last Post: 21/01/2014 at 12:32

Welcome to the plants forum

Replies: 107    Views: 13633
Last Post: 08/04/2014 at 15:59

Welcome to the fruit & veg forum

Replies: 104    Views: 11081
Last Post: 18/03/2014 at 12:43

Welcome to the problem solving forum

Replies: 68    Views: 7898
Last Post: 30/04/2013 at 00:42

Talkback: Coal tits

TEST comment 
Replies: 0    Views: 266
Last Post: 28/11/2011 at 16:45
15 threads returned