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Daniel Haynes


Latest posts by Daniel Haynes

Subscription....

Posted: 05/09/2012 at 09:54

Hello ironmos. I'm very sorry to hear that your September issue hasn't arrived. The current telephone number to contact the customer service team is 0844 815 0049. If you give the team a call, they'll send you a replacement issue straight away. Alternatively, you can email the team at gardeners.world@dovetailservices.com.

Best,

Daniel Haynes
Editor, gardenersworld.com

New site - bugs

Posted: 04/09/2012 at 15:28

Hello Dambuster - many thanks, I'm glad you like it!

Daniel

contact daniel haynes

Posted: 04/09/2012 at 10:23

Hello budlia63, Thanks for the update. In order to find out what is causing the problem, our technical team will need a few details about your computer set up. The quickest, easiest way to do this is to visit the following page:

http://supportdetails.com/

This will automatically detect what browser, operating system etc you're running. All you need to do once you're on the page is to type your name, email address and our email address (gworld@bbc.com) in the boxes at the top of the screen, then press 'Send details'.

Thanks for bearing with us!

Daniel

 

 

 

contact daniel haynes

Posted: 03/09/2012 at 18:01

Hello budlia63,

I'm sorry to hear that you've been having trouble uploading images. Can I just check that the images you're trying to upload are in 'jpeg' format, and the file size is below 1Mb? If the file size of the image is too large this might be causing problems.

If the files are below 1Mb, just let me know, and I'll ask you for a few details about your system, in order that our technical team can help you.

Thanks,

Daniel Haynes
Editor, gardenersworld.com

New site - bugs

Posted: 31/08/2012 at 09:01

Mmm, that's not good, is it? Sorry about that. I'll notify the tech team, and ask them for an update. Thanks for the update!

Daniel

 

New site - bugs

Posted: 29/08/2012 at 16:41

Hello Italophile, thanks for the update on this. The technical team switched the site to a new server yesterday, and have requested that we track the issue for a few days. If you're still finding the notifications erratic by the end of the week, do please let us know.

Many thanks,

Daniel Haynes
Editor, gardenersworld.com

does anyone know here poster "wintersong" has gone..

Posted: 29/08/2012 at 08:43

Hello everyone. Apologies for the rather sluggish loading speed of the site and forum recently - we've just transferred to another server, so hopefully you will now notice an improvement. Do let me know if not!

Daniel Haynes
Editor, gardenersworld.com

Talkback: How to prune honeysuckle

Posted: 23/08/2012 at 08:42

Apologies for this everybody - the error has now been corrected.

Daniel
Editor, gardenersworld.com

 

New site - bugs

Posted: 23/08/2012 at 08:21

Hello everyone. Apologies if you're finding the site slow to load at the moment. It will be moved to a new server shortly, which should resolve the problem. In the meantime, thank you for bearing with us!

I'll ask the technical team to check the email notifications issue.

Reply to BobTheGardener: many thanks for the tip about the broken video link. Will look into that now! Apologies for the error.

Daniel
Editor, gardenersworld.com

 

 

How to give feedback about the new site

Posted: 06/07/2012 at 18:51

Hello artjak. I'm very sorry that you're having problems with the new weather feature. Could you let me know whether you're on a mac or PC, which operating system and web browser you're using, and I'll ask the technical team to investigate for you. Thanks for reporting the problem.

Daniel
Editor, gardenersworld.com

Discussions started by Daniel Haynes

Happy Christmas

Season's greetings from everyone at GW 
Replies: 32    Views: 546
Last Post: Yesterday at 18:43

Plant ID - post questions for GW Magazine

Help with plant identifications from Gardeners' World Magazine 
Replies: 97    Views: 5078
Last Post: 19/08/2014 at 12:45

Problems with private messages

No reply box displaying on private messages for some users 
Replies: 23    Views: 688
Last Post: 13/04/2014 at 11:29

Update on technical issues

Notifications, private messages, avatar images, spellchecker 
Replies: 126    Views: 4695
Last Post: 15/12/2013 at 20:04

Current problems with forum and login

Update on issues with forum threads not updating and login status 
Replies: 28    Views: 1523
Last Post: 27/09/2013 at 20:46

Video projects and other project categories

Replies: 0    Views: 659
Last Post: 13/04/2013 at 10:54

Problems with site

Replies: 17    Views: 764
Last Post: 14/04/2013 at 08:46

Get thrifty

Tell us how you make savings in the garden 
Replies: 90    Views: 11611
Last Post: 15/03/2014 at 22:19

Valentine's Day

Saying it with flowers 
Replies: 7    Views: 2097
Last Post: 18/02/2012 at 22:08

Welcome to the potting shed

Replies: 169    Views: 15466
Last Post: 18/11/2014 at 01:12

Welcome to the brand new forum

Replies: 46    Views: 7952
Last Post: 21/11/2014 at 17:32

Welcome to tools and techniques

Replies: 34    Views: 4735
Last Post: 06/07/2014 at 13:19

Welcome to the garden design forum

Replies: 65    Views: 13860
Last Post: 15/11/2014 at 18:33

Welcome to the plants forum

Replies: 140    Views: 18379
Last Post: 31/10/2014 at 15:22

Welcome to the fruit & veg forum

Replies: 138    Views: 15462
Last Post: 26/11/2014 at 13:18
1 to 15 of 17 threads