London (change)

Daniel Haynes

Latest posts by Daniel Haynes

Forum notifications - update

Posted: 16/05/2016 at 19:41

fidgetbones - apologies for that.  I've removed some of the most recent ones for you, so that should hopefully resolve it and you won't get any more notifications. If any more do come through, please let us know and we'll look into it for you again tomorrow when we're in the office.

Sophie17 - likewise, we can look into this for you tomorrow morning 


Forum changes now live

Posted: 14/05/2016 at 14:49

David K - understood. We'll check with the techs about this on Monday and get back to you.

Lantana - Thanks for that 

Forum changes now live

Posted: 14/05/2016 at 14:44

Hello pansyface,

Thanks for completing the survey. That won't have gone directly to me - Stefanos will receive it when he's in the office on Monday. If none of the visuals we asked for your feedback on were helpful, then I'm sorry - we'll be working on coming up with an alternative. The design is a process, so if the first set of visuals weren't right please be assured we are committed to getting it right. Re: the RNIB thanks for that - the design and tech teams do their best to work within accessibility guidelines, but we're grateful for any assistance in making the site accessible. We'll be back in touch directly regarding your feedback on Monday.


Forum changes now live

Posted: 14/05/2016 at 12:30

philippa smith2

Forum changes now live

Posted: 14/05/2016 at 12:04

No, that's not an ideal solution! Let's plough on. Have a good weekend also. 

Forum changes now live

Posted: 14/05/2016 at 11:55

Hello WonkyWomble, It's good to know you're happier with things. Rest assured we've not given up on trying to resolve the image issue for you! Nora will look into any other things we can try on Monday. 


Forum changes now live

Posted: 14/05/2016 at 08:51

philippa smith2 - Nora wasn’t being evasive.  The answer at the moment is that we don’t yet know - we need to fix the outstanding design issues and look into notifications and the ‘first unread post’ function first. We’ve taken on board all of those comments from users who are missing the hover function - at present 'we haven't ruled it out' is all I can tell you. 

Lyn - we’re aware of the bug and it will be fixed as soon as possible

Bonsai-Marc - I think we’ve made a bit more than a slight improvement over the last week . Vertical space on the listing pages has been reduced by 40 per cent. Since last week we've arrived at a point where spacing is causing irritation for some users, rather than rage for most - we are looking at whether we can make further reductions.

Firecracker - Thanks for this - I’m glad you like the changes

SwissSue - thanks for the feedback and comments on Last Unread Post and hover function noted

love gardens and KT53 - noted, please see comments on this subject above

Tetley - restoration of pinch and zoom functionality for mobile devices will be looked at shortly, so please bear with us on this. On desktops it’s possible to right-click to open the image in a new tab

hogweed - we wouldn’t recommend using Internet Explorer to view the site - Microsoft no longer maintain it and it’s likely to deliver an inconsistent experience of many website, not just ours. I suggest trying another browser such as Chrome or Firefox and keeping it updated

Andy Leeds - the search facility on the site is something that needs some ‘attention’ generally (and that’s putting it diplomatically). We’re working on a substantial refresh of other areas of the site (which will appear in the not very distant future) but it’s something that will need to be addressed.

Lantana - sorry that you’re having trouble. The edit function works for five minutes after making the post. Are you attempting to use it within that time? If so, and you’re still having trouble please let Nora know and she’ll follow up with you on this on Monday, when she’s in the office. Likewise, on the difficulty with the replies.

Daniel Haynes

Forum changes now live

Posted: 13/05/2016 at 10:13

Hello plant pauper - the pinch and zoom function for pictures is something we’re coming to in the next batch of fixes, as outlined at the start of this thread.

Yes, it is a priority to make the forum mobile friendly. There are glitches in any new product launch - that always happens. That’s why we’re diligently collating all feedback and Nora is asking people for Support Details submissions, so we can replicate any particular problems people are experiencing and fix them. So, if people on tablets or phones are having trouble we absolutely are committed to resolving them.

We couldn’t make the forum mobile friendly by flipping a switch - it had to be completely rebuilt from scratch, so we can’t launch a project on that scale without teething problems. Yes, beta testing would have helped, but we are where we are and we couldn’t have made any greater effort over the last week to remedy that than we have.

I was clear that we wouldn’t have a perfect forum by the end of this week, but we have made progress. I’m afraid that if you complain to us that we've replaced features that disappeared there’s absolutely nothing we can do with that - we can only act on constructive, practical feedback.


Forum changes now live

Posted: 12/05/2016 at 21:42

Thanks, Dove!

LG the L - thanks and you obviously have impeccable taste.

Signing off for the evening now. Thanks again, everyone - we'll follow up on specific feedback tomorrow.

Daniel Haynes

Forum changes now live

Posted: 12/05/2016 at 21:36

Yes, KEF, we considered ditching that when looking for ways to save vertical space on the listing pages,  but we felt that it was too useful to lose...

Discussions started by Daniel Haynes

Pinch and zoom on mobile devices

Pinch and zoom now re-enabled for tablet and smartphone 
Replies: 14    Views: 274
Last Post: Yesterday at 22:31

Progress update

Further update about current forum development work 
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Last Post: Today at 20:46

Forum changes now live

An update on the latest set of improvements to the forum 
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Last Post: 18/05/2016 at 19:18

Update on improvements to forum

An outline of the fixes we're working to add to the site this week 
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Last Post: 12/05/2016 at 18:00

Happy Christmas

Season's greetings from everyone at GW 
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Last Post: 21/12/2014 at 14:18

Plant ID - post questions for GW Magazine

Help with plant identifications from Gardeners' World Magazine 
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Last Post: 19/08/2014 at 12:45

Problems with private messages

No reply box displaying on private messages for some users 
Replies: 23    Views: 1201
Last Post: 13/04/2014 at 11:29

Update on technical issues

Notifications, private messages, avatar images, spellchecker 
Replies: 126    Views: 6405
Last Post: 15/12/2013 at 20:04

Current problems with forum and login

Update on issues with forum threads not updating and login status 
Replies: 28    Views: 1990
Last Post: 27/09/2013 at 20:46

Video projects and other project categories

Replies: 0    Views: 968
Last Post: 13/04/2013 at 10:54

Problems with site

Replies: 17    Views: 1001
Last Post: 14/04/2013 at 08:46

Get thrifty

Tell us how you make savings in the garden 
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Last Post: 15/03/2014 at 22:19

Valentine's Day

Saying it with flowers 
Replies: 7    Views: 2432
Last Post: 18/02/2012 at 22:08

Welcome to the potting shed

Replies: 215    Views: 25982
Last Post: 24/01/2016 at 16:57

Welcome to the brand new forum

Replies: 64    Views: 15279
Last Post: 16/09/2015 at 09:24
1 to 15 of 21 threads