Daniel Haynes

Latest posts by Daniel Haynes

Honey Fungus

Posted: 20/05/2016 at 21:55

Hello shrinkingviolet,

You can change your username by clicking your your username in the top right-hand corner of the screen, then clicking 'My settings' and 'My public profile'. If you have any trouble, please let me know via private message and I'll be happy to reset it for you to your preferred option.

Daniel Haynes
Editor, gardenersworld.com

Progress update

Posted: 19/05/2016 at 09:51

Thanks for continued feedback, everyone.

Nora will pick up on specific problems / bugs with you a little later.

Re: the time things take to fix it’s worth clarifying a few things…

“I am trying to bear with you guys and your problems.............but it just seems like it all should have been sorted by now.”

The reality that we’re working with here is that we don’t have a technical team that works solely on gardeners world.com. That is a technical resource we share with a wide range of other websites. I’d like nothing more than to have a dedicated technical team. If we did then things would happen much more quickly, we could constantly introduce / test / tweak new features in response to your feedback. But it isn’t economically feasible to have a dedicated technical resource on a single website of this nature.

Businesses that sell 'off the shelf' forums will have a constant resource dedicated to maintaining / updating / tweaking the product. That isn't the case with us - the team built it from scratch and although the front end needs some work (as documented at length elsewhere) a great deal of work did go into it. But they also work on a great many other products / websites as well, and there are many demands on their time.

So, when things don’t happen as quickly as people would like that’s the reason - it’s definitely not because anybody is sitting on their hands, idling.

As reported in previous updates, we dedicated all the resources we could to making all the fixes we could as quickly as possible, to make the forum more usable while we attended to the other issues, as outlined at the start of this thread.

The other factor to consider here is that the forum is free - it isn’t licence fee-funded (never has been, never will be). Large newspaper / news websites with many millions of users every day have far bigger budgets / technical teams at their disposal than we do.

I fully appreciate how frustrating technical problems be, but please cut us a little slack while we address the remainder of the issues. We don't have a magic wand - all we can is work as quickly as possible and keep you informed. If there are delays then we do our best to explain why.

One more point: we note down all of the points you raise and consider them all, but we have to prioritise - we can do everything. So, if you’ve raised point with us, be assured that is has been noted and nothing is being ignored. If you raise a point 50 times rather than once I’m afraid it won’t result in it being deal with any quicker.

As ever, please continue reporting any specific bugs and Nora will contact you directly to help if need be.

Thank you!

Daniel Haynes
Editor, gardenersworld.com

Progress update

Posted: 17/05/2016 at 10:35

Following the changes that were made to the forum last week, here is an update on several of the other issues we weren’t able to fit into that build.

As previously announced, Marcin has implemented what we hope is a ‘proper’ fix for the notifications feature. This can only be tested properly on the live site, so if you’re experiencing any glitches, please visit Nora’s thread to leave feedback:

Pinch and zoom (for whole page, not just images)
In itself, implementing ‘pinch and zoom’ functionality for tablet and phone is a fairly straightforward task, so won’t take much development time. But, it’s something that would have to be implemented across the entire site, not just the forum (including the forthcoming ‘mobile-friendly’ page designs in other areas of the site). This means the change will have to undergo extensive testing before being released to the site - we need to determine that it won’t ‘break’ any of the other page templates, as well as working within the context of the forum.

So, that’s a slightly long-winded preamble to the headline: it will be next week at the earliest before we can reinstate ‘pinch and zoom’ on the site. Sorry about that, but we need to be sure that an apparently simple change doesn’t cause wider problems.

Design / accessibility
We’re currently working on further improvements to the design. Our immediate priority is those users with visual impairments who are having particular difficulty with aspects of the new format. We presented a number of users with several different options, for their feedback over the weekend. None of these first-stage designs quite did the trick, so we’re refining those further this week and seeking further feedback.

As part of the process please be assured that we’re taking into account all of the other comments that you’ve posted on colour / spacing / font / legibility etc

First unread post
We can’t do this at present, unfortunately - this is a complex function to build from scratch in the new system and we have finite resources at our disposal. For now have to prioritise issues which affect accessibility first over those extra functions that are ‘nice to have’. I’m sorry for any annoyance / disappointment this causes.

As ever, feedback always welcome. Please keep it civil and constructive. Thanks!

Daniel Haynes
Editor, gardenersworld.com

Forum changes now live

Posted: 16/05/2016 at 19:47

Redwing - that's great, thanks for letting us know.  (Nice image, too!)

Forum changes now live

Posted: 16/05/2016 at 19:46

Fairygirl and Dave Morgan - Nora will catch up with you directly tomorrow about this to try and resolve it for you (in the meantime, it's worth checking that whichever browser you're using is up to date).

Forum notifications - update

Posted: 16/05/2016 at 19:41

fidgetbones - apologies for that.  I've removed some of the most recent ones for you, so that should hopefully resolve it and you won't get any more notifications. If any more do come through, please let us know and we'll look into it for you again tomorrow when we're in the office.

Sophie17 - likewise, we can look into this for you tomorrow morning 


Forum changes now live

Posted: 14/05/2016 at 14:49

David K - understood. We'll check with the techs about this on Monday and get back to you.

Lantana - Thanks for that 

Forum changes now live

Posted: 14/05/2016 at 14:44

Hello pansyface,

Thanks for completing the survey. That won't have gone directly to me - Stefanos will receive it when he's in the office on Monday. If none of the visuals we asked for your feedback on were helpful, then I'm sorry - we'll be working on coming up with an alternative. The design is a process, so if the first set of visuals weren't right please be assured we are committed to getting it right. Re: the RNIB thanks for that - the design and tech teams do their best to work within accessibility guidelines, but we're grateful for any assistance in making the site accessible. We'll be back in touch directly regarding your feedback on Monday.


Forum changes now live

Posted: 14/05/2016 at 12:30

philippa smith2

Forum changes now live

Posted: 14/05/2016 at 12:04

No, that's not an ideal solution! Let's plough on. Have a good weekend also. 

Discussions started by Daniel Haynes

Pinch and zoom on mobile devices

Pinch and zoom now re-enabled for tablet and smartphone 
Replies: 14    Views: 805
Last Post: 24/05/2016 at 22:31

Progress update

Further update about current forum development work 
Replies: 257    Views: 16266
Last Post: 07/06/2016 at 15:30

Forum changes now live

An update on the latest set of improvements to the forum 
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Last Post: 30/06/2016 at 14:50

Update on improvements to forum

An outline of the fixes we're working to add to the site this week 
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Last Post: 12/05/2016 at 18:00

Happy Christmas

Season's greetings from everyone at GW 
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Last Post: 21/12/2014 at 14:18

Plant ID - post questions for GW Magazine

Help with plant identifications from Gardeners' World Magazine 
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Last Post: 19/08/2014 at 12:45

Problems with private messages

No reply box displaying on private messages for some users 
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Last Post: 13/04/2014 at 11:29

Update on technical issues

Notifications, private messages, avatar images, spellchecker 
Replies: 126    Views: 7747
Last Post: 15/12/2013 at 20:04

Current problems with forum and login

Update on issues with forum threads not updating and login status 
Replies: 28    Views: 2441
Last Post: 27/09/2013 at 20:46

Video projects and other project categories

Replies: 0    Views: 1220
Last Post: 13/04/2013 at 10:54

Problems with site

Replies: 17    Views: 1224
Last Post: 14/04/2013 at 08:46

Get thrifty

Tell us how you make savings in the garden 
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Last Post: 15/03/2014 at 22:19

Valentine's Day

Saying it with flowers 
Replies: 7    Views: 2743
Last Post: 18/02/2012 at 22:08

Welcome to the potting shed

Replies: 220    Views: 28338
Last Post: 24/01/2016 at 16:57

Welcome to the brand new forum

Replies: 64    Views: 16389
Last Post: 16/09/2015 at 09:24
1 to 15 of 21 threads