Daniel Haynes


Latest posts by Daniel Haynes

Update on technical issues

Posted: 21/11/2013 at 12:25

Reply to Birdy13: if you're experiencing the same problems on those devices, then yes please, do submit Support Details reports for those as well.

Many thanks,

Daniel

Update on technical issues

Posted: 21/11/2013 at 09:22

Update on technical issues

Posted: 21/11/2013 at 09:17

Mmm. Very rum. I shall pass that on to the team!

Update on technical issues

Posted: 21/11/2013 at 09:14

It's odd that it's an intermittent problem... Are you only experiencing it on GW, or is it happening with other sites?

Update on technical issues

Posted: 21/11/2013 at 09:10

Hello Dovefromabove,

The ticket for the work on the Chrome 'large or small text' problem is still open - I'll follow this up again today.

Daniel

Update on technical issues

Posted: 21/11/2013 at 09:08

Hello Birdy13,

The work on problems with private messaging is ongoing.

It would help the tech team if you could visit the following site, and just input your name and email address where prompted and also our email address (website@gardenersworld.com) in the ‘Recipient’s email’ in the fields at the top of the page:

http://supportdetails.com/

The site automatically detects your browser and operating system – you don’t need to add any technical details yourself.

If you can send us that will help the techies with the fix they're working on.

Many thanks,

Daniel

 

Update on technical issues

Posted: 20/11/2013 at 16:10

Hello Jim,

The chilli denotes the most active / popular threads.

Re: image uploads, the files should be in jpg format, and lower than 1mb in file size. If your files are larger than that, then do try reducing their file size. If that doesn't work, do please let me know.

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 20/11/2013 at 13:25

Thanks star gaze lily, that's come through now. I've passed it on to the team - someone will look at it as soon as possible (it might not be immediate, but it's on their radar!)

Update on technical issues

Posted: 20/11/2013 at 13:18

Reply to Bill: I'm sorry you've had trouble uploading an image. Could you retry? If you're still having trouble, it would be very helpful if you could visit the following site, and just input your name and email address where prompted and also our email address (website@gardenersworld.com) in the ‘Recipient’s email’ in the fields at the top of the page:

http://supportdetails.com/

The site automatically detects your browser and operating system – you don’t need to add any technical details yourself.

If you can send that I'll pass the details on to our technical team, so they can attempt to replicate the problem.

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 20/11/2013 at 13:14

Reply to star gaze lily: I sent you an email on Monday afternoon (to the address registered on your GW site user account), to gather a few details about your system, so our technical team can look into the problem for you. Did you receive it? I've just checked and we don't seem to have had anything back. If you didn't get it, please let me know, and I'll resend it. Many thanks, Daniel

Discussions started by Daniel Haynes

Pinch and zoom on mobile devices

Pinch and zoom now re-enabled for tablet and smartphone 
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Progress update

Further update about current forum development work 
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Forum changes now live

An update on the latest set of improvements to the forum 
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Update on improvements to forum

An outline of the fixes we're working to add to the site this week 
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Happy Christmas

Season's greetings from everyone at GW 
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Plant ID - post questions for GW Magazine

Help with plant identifications from Gardeners' World Magazine 
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Problems with private messages

No reply box displaying on private messages for some users 
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Update on technical issues

Notifications, private messages, avatar images, spellchecker 
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Current problems with forum and login

Update on issues with forum threads not updating and login status 
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Video projects and other project categories

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Problems with site

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Get thrifty

Tell us how you make savings in the garden 
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Valentine's Day

Saying it with flowers 
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Welcome to the potting shed

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Welcome to the brand new forum

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1 to 15 of 21 threads