London (change)

Daniel Haynes


Latest posts by Daniel Haynes

Update on technical issues

Posted: 19/11/2013 at 13:28

Reply to dovefromabove, GarethW and archiepm.

I'm sorry for this - it's very strange. I can't replicate the problem on my machine, so I'm guessing it must be caused by a particular combination of browser and operating system. In order that the techies can help, we'll need to gather a few details about your system, so they can attempt to replicate the issue before finding a solution.

It would be very helpful if you could visit the following site, and just input your name and email address where prompted and also our email address (website@gardenersworld.com) in the ‘Recipient’s email’ in the fields at the top of the page:

http://supportdetails.com/

The site automatically detects your browser and operating system – you don’t need to add any technical details yourself. All very quick and easy.

If you can send us that then we’ll do our best to resolve the problem for you.

Many thanks,

Daniel Haynes
Editor, gardeners world.com

Update on technical issues

Posted: 19/11/2013 at 10:02

Hello trifid house. I've sent you an email, as our tech team will need a few details from you in order to investigate the problem. If you can take a few moments to follow the instructions in the email, I'll pass the information on to them.

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 18/11/2013 at 17:33

Reply to CluelessGardener: I'll send you an email shortly, to get a few details about your system for our technical team.

Reply to star gaze lily: Please look out for an email from me shortly! We'll get to the bottom of this...

sloving forum problems

Posted: 18/11/2013 at 09:38

Reply to jatnikapyar: I'm afraid I haven't had any private messages from you!

So, I'm not immune from the problems with the messaging tool at the moment! It seems to be working erratically - some messages get through, some don't. As posted on another thread, I'm expecting an update today on the work to correct this problem, so I'll post an update as soon as I know something.

If anybody else has private messaged me and not received a response, I'm not ignoring you, it just won't have been delivered.

Until we have a resolution, I'd suggest emailing website@gardenersworld.com if you need to get in touch with us.

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 15/11/2013 at 17:24

Reply to CluelessGardener: just to clarify, are you visiting the 'My posts' page, and then clicking the '2' button to view the next page in the list?

Update on technical issues

Posted: 15/11/2013 at 17:22

Reply to Dovefromabove: I'm expecting an update from the dev team about the issues with the PMs, so I'll post a progress report as soon as I know anything.

KEF: I'll send you an email, as I'll need to gather a little information about your computer set up, so we can sort it out for you.

e mail notification test

Posted: 15/11/2013 at 17:13

Hello Pete8,

I'm sorry the notifications aren't working for you. I'll drop you a quick email, to get a few details about your system (browser, operating system etc), so our tech team can look into this for you.

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 13/11/2013 at 17:58

Not to worry, KEF!

Reply to star gaze lily: sorry about this. The issues with the private messages are still being worked on and I hope the fix will be live on the site shortly. I'll chase this up again with the team tomorrow.

 

Update on technical issues

Posted: 13/11/2013 at 17:45

Hello KEF,

Do you mean Internet Explorer, rather than Outlook Express? The avatar upload problem was a bug with Internet Explorer version 8, for which a fix has now been implemented. You should now be able to upload an avatar. If not, please let me know, and we can have someone investigate further.

Daniel

Update on technical issues

Posted: 13/11/2013 at 17:36

Reply to CluelessGardener:

Hello James,

I just tested this and can't replicate the problem. Could you just check this again and let me know if you're still experiencing the problem? It could have just been a temporary 'blip'.

Thanks,

Daniel

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1 to 15 of 21 threads