Posted: 04/09/2012 at 10:23
Hello budlia63, Thanks for the update. In order to find out what is causing the problem, our technical team will need a few details about your computer set up. The quickest, easiest way to do this is to visit the following page:
This will automatically detect what browser, operating system etc you're running. All you need to do once you're on the page is to type your name, email address and our email address (firstname.lastname@example.org) in the boxes at the top of the screen, then press 'Send details'.
Thanks for bearing with us!