London (change)

Daniel Haynes

Latest posts by Daniel Haynes

Still got problems with Forum

Posted: 08/10/2013 at 12:34

Hello everyone,

An update on the remaining technical issues with the forum:

We've bundled the separate issues (spellchecker, notifications, edit and quote tools, problems uploading avatar) into one support 'ticket', with the aim of implementing all the fixes in one go. Our helpdesk manager tells me that developers will spend time on it this week and next.

As usual, once fixes are found, they need to enter a period of testing to ensure they work across different plantforms, operating systems and browsers. So, on that basis, we'd expect the fixes to go live on the site within two to two-and-a-half weeks. Please bear in mind that is dependent on the scale of the work, but that's the information I have at present.

It would be nice to get it all sorted quicker than this, but please be assured it's being dealt with. So, let's grit our teeth a little longer - a more stable forum shouldn't be too far away!

Thanks for your patience, as ever.

Daniel Haynes

Still got problems with Forum

Posted: 02/10/2013 at 13:05

Hello! I've added the avatar issue to the list! I'm not sure if this is a problem everyone is experiencing, so if anyone else is experiencing it, do please let me know.


T&M freebies (postage to pay offer)

Posted: 01/10/2013 at 16:11

You're welcome, jatnikapyar. Do please let us know if you have any further problems with orders, and we'll get back to you as quickly as we can.


Still got problems with Forum

Posted: 30/09/2013 at 13:27

Thanks for the feedback, CluelessGardener. I'll add your comments about the size of the new post box to the wish list of future forum features.

Apologies to those of you who aren't receiving notification emails. I'll refer this again to the team to see if they can shed any light on why it's working for some people and not for others. I'll check also on progress with the spellchecker.

Daniel Haynes


T&M freebies (postage to pay offer)

Posted: 30/09/2013 at 12:56

Hello jatnikapyar,

I do my best to respond to queries on the forum, and certainly don't 'choose to ignore' questions. As Dovefromabove commented above, I don't have time to read through every single on of the thousands of posts that appear on the forum every week. When I do come across an order-related query, such as on this thread, I do of course respond.

If you have any question or complaint relating to the site, the easiest way to ensure a response is to either direct message me, or email I'm often away from my desk in meetings, but be assured I'll respond as soon as I pick up messages.

If you have a complaint about an order placed through the magazine or website, our Offers team will be happy to help. Please email them at:



Current problems with forum and login

Posted: 27/09/2013 at 18:25

Thanks, nutcutlet, archiepem and chicky - it's encouraging that the site is working better for you. (And yes, I may have a drink this evening!)

Have a good weekend, everyone - ideally free of tech trouble...



T&M freebies (postage to pay offer)

Posted: 27/09/2013 at 18:17

Hello Preksha,

I'm sorry to read that you've had a bad experience with your order. We passed this on to the customer service team at T&M, and they're keen to put things right. Here is their response in full:

"Thompson & Morgan are committed to supplying only the finest quality products, and we welcome feedback from our customers. Please contact us on 0844 573 6054 or email so we can help to resolve any outstanding issues and ensure you are happy with your experience with Thompson & Morgan."

I hope this helps. If you need any further assistance, do please let me know.

Daniel Haynes

Current problems with forum and login

Posted: 27/09/2013 at 18:12

Hello everyone,

Mmm. We'll need to monitor this. If you still have problems over the weekend, please let me know here, and I'll pass it all on the team on Monday. I'm still hoping that the fix might just be taking a little time to filter through and it will all be rectified shortly.

I've been experiencing the same problems all week, and am now finding the site is working fine. We've had a number of testers on the case, all of whom are reporting things are working again. If that turns out not to be the case, it will all hands on deck again on Monday.

Fingers crossed!

Daniel Haynes



Current problems with forum and login

Posted: 27/09/2013 at 16:42

Hello Matty2,

Have you closed and reopened your browser? If so, and it hasn't worked, it's also worth logging out and logging back in again.


how can I read my replies?????

Posted: 27/09/2013 at 16:18

Hello again everyone,

Well... I think the problem is now fixed. We have a weekly 'build' on the site, when various updates and fixes that the developers have been working on are published to the live site. It seems that one of the 'under the hood' updates has been causing the problems that have been annoying everyone all week. It's taken a while to determine this, but it seems to now be resolved.

You might need to close and restart your browser for everything to update. Once you've done this the site should be working OK - do please let me know if you have any further problems.

Once again, I'm very sorry for the frustrations of the last week.

Daniel Haynes

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