London (change)

Daniel Haynes

Latest posts by Daniel Haynes

Current problems with forum and login

Posted: 25/09/2013 at 16:53

Hello everyone,

An update of sorts on the problems we're currently having with the site cache, which is causing forum threads to not display the latest posts, private messages to not update and the login status to behave erratically...

The technical team are hoping to have a fix for the issues by tomorrow afternoon (Thursday 25th September). In the meantime, the only 'workaround' is to perform a 'hard refresh' of your temporary browser files (with your browser as the active window):

On a PC: simultaneously press the Ctrl and F5 keys

On a mac: simultaneously press the Cmd and R keys

iPad/iPhone: you can clear history, cookies and data within Settings Safari

This will hopefully cause the forum threads to update, and your private messages, although I can't guarantee it will work for all users.

Sorry for this, I realise it's a complete pain. Fingers crossed for a full fix by tomorrow afternoon - I'll keep you updated.

Daniel Haynes


Are your comments updating?

Posted: 25/09/2013 at 16:36

Hello MsBeehaven,

You can clear the Safari browser cache on an iPad in Settings Safari

(There are two options - 'Clear History' and 'Clear Cookies and Data')

Do give this a try, and please let me know if it doesn't work.



Is there a problem with the forum?

Posted: 25/09/2013 at 12:48

Hello KEF,

We're currently having problems with the site cache, which is causing the issues you mention. A developer is currently working on it.

In the meantime, do try clearing your cache of temporary browser files by simultaneously pressing Ctrl and F5 on a PC, or Cmd and R on a mac. This will hopefully cause the list of threads and posts to update, and also for your messages to update.

Apologies for the problem - I'm hoping a permanent fix will be implemented shortly.

Daniel Haynes


Are your comments updating?

Posted: 25/09/2013 at 11:31

Hello everyone,

The developers are still looking at the problem. Apologies for the frustration caused.

Until the full fix is implemented, do try a 'hard refresh' of your browser cache by simultaneously pressing Ctrl and F5 on a PC, or Cmd and R on a mac. This should cause the latest threads and posts to display.

Daniel Haynes

WIN page - lack of ENTER button on URN Competition !

Posted: 25/09/2013 at 11:26

Hello Irenejanine,

Our developers are currently working on the problem with the site cache, which is likely to be causing the problem with the submit button not appearing.

Before they implement a fix, it's worth clearing your cache of temporary browser files by simultaneously clicking the Ctrl and F5 keys on a PC, or Cmd and R keys on a mac (with the browser as the active window). If you still can't see the 'submit' button, please drop us a line at, stating your chosen competition answer, and we can submit your entry for you, so you don't miss the closing deadline.

Apologies for the problem.

Daniel Haynes

Are your comments updating?

Posted: 24/09/2013 at 17:29

Hello everyone,

Apologies for this. We're having a few issues with the site cache today, which the tech team is looking into. I'm hoping they can implement a fix shortly. Thanks for bearing with us.


WIN page - lack of ENTER button on URN Competition !

Posted: 24/09/2013 at 17:03

Hello Mr Swann,

I'm sorry that you're having trouble with the competition page. I'll drop you an email to check a few details that we'll need in order to sort the problem out for you.

Daniel Haynes

Calendar vote

Posted: 23/09/2013 at 13:29

Hello Pam,

Apologies for the problem. We had a brief issue with the calendar link, which is now fixed. You can cast your vote at:


Unable to order offers

Posted: 04/09/2013 at 17:25

Hello Lindsay,

Apologies for the problem you've experienced accessing the order. The following link should work:

We've found in the past that some users have been unable to access the links because they type the link printed in the magazine into the search field of their browser, rather than the address bar, usually located top left.

If you have any further difficulties, do please let me know.

Daniel Haynes


Posted: 08/08/2013 at 13:04

Hello everyone,

The tech team are aware of this issue, and it is in the queue for a fix.



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