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Daniel Haynes


Latest posts by Daniel Haynes

Update on technical issues

Posted: 20/11/2013 at 13:14

Reply to star gaze lily: I sent you an email on Monday afternoon (to the address registered on your GW site user account), to gather a few details about your system, so our technical team can look into the problem for you. Did you receive it? I've just checked and we don't seem to have had anything back. If you didn't get it, please let me know, and I'll resend it. Many thanks, Daniel

Update on technical issues

Posted: 19/11/2013 at 17:29

Thanks for the update, Pete8, and for submitting your Support Details report last week. I passed it on to the tech team, and they've raised a support ticket to look into the issue with the notifications for you.

Reply to little-ann: Thanks for sending your Support Details submission, which I've passed on to the techies.

Update on technical issues

Posted: 19/11/2013 at 15:03

Hello everyone. The problem seems to be caused by Chrome 31.0.1650.57, in conjunction with Windows 7!

Thanks to dovefromabove and GarethW for the Support Details submission - very helpful.

If anyone else is experiencing the problem with enlarged or reduced text, I suggest trying a different browser until either Google or our developers find a permanent fix!

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 19/11/2013 at 13:28

Reply to dovefromabove, GarethW and archiepm.

I'm sorry for this - it's very strange. I can't replicate the problem on my machine, so I'm guessing it must be caused by a particular combination of browser and operating system. In order that the techies can help, we'll need to gather a few details about your system, so they can attempt to replicate the issue before finding a solution.

It would be very helpful if you could visit the following site, and just input your name and email address where prompted and also our email address (website@gardenersworld.com) in the ‘Recipient’s email’ in the fields at the top of the page:

http://supportdetails.com/

The site automatically detects your browser and operating system – you don’t need to add any technical details yourself. All very quick and easy.

If you can send us that then we’ll do our best to resolve the problem for you.

Many thanks,

Daniel Haynes
Editor, gardeners world.com

Update on technical issues

Posted: 19/11/2013 at 10:02

Hello trifid house. I've sent you an email, as our tech team will need a few details from you in order to investigate the problem. If you can take a few moments to follow the instructions in the email, I'll pass the information on to them.

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 18/11/2013 at 17:33

Reply to CluelessGardener: I'll send you an email shortly, to get a few details about your system for our technical team.

Reply to star gaze lily: Please look out for an email from me shortly! We'll get to the bottom of this...

sloving forum problems

Posted: 18/11/2013 at 09:38

Reply to jatnikapyar: I'm afraid I haven't had any private messages from you!

So, I'm not immune from the problems with the messaging tool at the moment! It seems to be working erratically - some messages get through, some don't. As posted on another thread, I'm expecting an update today on the work to correct this problem, so I'll post an update as soon as I know something.

If anybody else has private messaged me and not received a response, I'm not ignoring you, it just won't have been delivered.

Until we have a resolution, I'd suggest emailing website@gardenersworld.com if you need to get in touch with us.

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 15/11/2013 at 17:24

Reply to CluelessGardener: just to clarify, are you visiting the 'My posts' page, and then clicking the '2' button to view the next page in the list?

Update on technical issues

Posted: 15/11/2013 at 17:22

Reply to Dovefromabove: I'm expecting an update from the dev team about the issues with the PMs, so I'll post a progress report as soon as I know anything.

KEF: I'll send you an email, as I'll need to gather a little information about your computer set up, so we can sort it out for you.

e mail notification test

Posted: 15/11/2013 at 17:13

Hello Pete8,

I'm sorry the notifications aren't working for you. I'll drop you a quick email, to get a few details about your system (browser, operating system etc), so our tech team can look into this for you.

Daniel Haynes
Editor, gardenersworld.com

Discussions started by Daniel Haynes

Problems with private messages

No reply box displaying on private messages for some users 
Replies: 23    Views: 353
Last Post: 13/04/2014 at 11:29

Update on technical issues

Notifications, private messages, avatar images, spellchecker 
Replies: 126    Views: 3569
Last Post: 15/12/2013 at 20:04

Current problems with forum and login

Update on issues with forum threads not updating and login status 
Replies: 28    Views: 1251
Last Post: 27/09/2013 at 20:46

Video projects and other project categories

Replies: 0    Views: 449
Last Post: 13/04/2013 at 10:54

Problems with site

Replies: 17    Views: 603
Last Post: 14/04/2013 at 08:46

Get thrifty

Tell us how you make savings in the garden 
Replies: 90    Views: 10337
Last Post: 15/03/2014 at 22:19

Valentine's Day

Saying it with flowers 
Replies: 7    Views: 1869
Last Post: 18/02/2012 at 22:08

Welcome to the potting shed

Replies: 107    Views: 9744
Last Post: 28/03/2014 at 08:33

Welcome to the brand new forum

Replies: 34    Views: 5212
Last Post: 28/01/2014 at 15:54

Welcome to tools and techniques

Replies: 31    Views: 3182
Last Post: 24/02/2014 at 20:04

Welcome to the garden design forum

Replies: 51    Views: 10158
Last Post: 21/01/2014 at 12:32

Welcome to the plants forum

Replies: 107    Views: 13632
Last Post: 08/04/2014 at 15:59

Welcome to the fruit & veg forum

Replies: 104    Views: 11081
Last Post: 18/03/2014 at 12:43

Welcome to the problem solving forum

Replies: 68    Views: 7897
Last Post: 30/04/2013 at 00:42

Talkback: Coal tits

TEST comment 
Replies: 0    Views: 266
Last Post: 28/11/2011 at 16:45
15 threads returned