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Daniel Haynes


Latest posts by Daniel Haynes

Can't upload picture

Posted: 17/09/2012 at 10:38

Hello everyone. I'm very sorry for the current problems with the image upload. I've asked our technical team to fix the problem as soon as possible. Thank you for bearing with us.

Daniel Haynes
Editor, gardenersworld.com

New site - bugs

Posted: 17/09/2012 at 10:25

Reply to Dovefromabove: thanks for the tip about the video - I'll get on to that today.

Reply to sotongeoff: I've just tested both the image upload and 'My setttings' page and experienced the same problems, so have referred them to the technical team to fix as soon as possible. Apologies. And, yes, we did unfortunately experience some down time on the site last week, which was server related. The problem was fixed, so hopefully you're finding that the page loading times have returned to normal.

Daniel

 

 

G W COMPETITIONS

Posted: 12/09/2012 at 11:39

Hello Anita,

We do always email the competition winners. I've just checked my 'sent' items and I did email you on Friday 7 September to notify you that you were one of the competition winners. I'm sorry if you didn't receive it - please find the original text copied below. (It is worth checking your spam folder, to see if the email was diverted there.)

Also, we will be updating the 'Previous winners' page in the next few days.

Best,

Daniel Haynes
Editor, gardenersworld.com

 

Original text:

Dear Anita,

You recently entered a competition on gardenersworld.com to win vertical wall planters. I'm very pleased to notify you that you are one of the winners - congratulations!

The supplier of the prize will be in contact with you shortly to arrange delivery.

I hope you enjoy your prize.

Best regards,

Daniel Haynes
Editor, gardenersworld.com

 

 

 

 

 

contact daniel haynes

Posted: 11/09/2012 at 09:47

Hello budlia63,

Yes, it is possible to embed YouTube or Google Video clips. Just click the image icon (the picture of the tree), then click the right-hand tab 'External site'. Then, copy and paste the web address of the page containing the video (not the 'embed' code - just the address of the page itself) into the URL field. Then, from the dropdown menu, choose either 'YouTube video' or 'Google video', then click 'Insert'. The video clip should then appear within your post, once uploaded (until you submit the post, you'll just see a yellow box, but the video will appear once your post is published).

And yes, you can also upload sequences of images. Just keep repeating the same image upload process you've been using, for each individual image you wish to include in a single post (I would recommend inserting a couple of line breaks between each image.)

Best,

Daniel

 

 

 

contact daniel haynes

Posted: 07/09/2012 at 15:58

Hello budlia63,

Wonderful! I'm really pleased that worked. I hope this is the first of many image uploads!

Daniel

contact daniel haynes

Posted: 07/09/2012 at 14:02

Hello budlia63.

Yes, your report came through - many thanks!

I think the problem might be browser related - you're running an old version of Internet Explorer (version 7). Ordinarily, I would suggest uploading to the most recent version (version 9), but you need Windows Vista or Windows 7 as your operating system to run that. However, it is worth updating to Version 8, which is compatible with Windows XP, your operating system. You can download it for free here:

http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-8

Alternatively, you could try the latest version of Firefox or Chrome, to see if that resolves the problem.

https://www.google.com/intl/en/chrome/browser/

http://www.mozilla.org/en-US/firefox/new/

I hope this helps. Do you let me know if you have any further problems.

Best,

Daniel

 

 

Subscription....

Posted: 05/09/2012 at 09:54

Hello ironmos. I'm very sorry to hear that your September issue hasn't arrived. The current telephone number to contact the customer service team is 0844 815 0049. If you give the team a call, they'll send you a replacement issue straight away. Alternatively, you can email the team at gardeners.world@dovetailservices.com.

Best,

Daniel Haynes
Editor, gardenersworld.com

New site - bugs

Posted: 04/09/2012 at 15:28

Hello Dambuster - many thanks, I'm glad you like it!

Daniel

contact daniel haynes

Posted: 04/09/2012 at 10:23

Hello budlia63, Thanks for the update. In order to find out what is causing the problem, our technical team will need a few details about your computer set up. The quickest, easiest way to do this is to visit the following page:

http://supportdetails.com/

This will automatically detect what browser, operating system etc you're running. All you need to do once you're on the page is to type your name, email address and our email address (gworld@bbc.com) in the boxes at the top of the screen, then press 'Send details'.

Thanks for bearing with us!

Daniel

 

 

 

contact daniel haynes

Posted: 03/09/2012 at 18:01

Hello budlia63,

I'm sorry to hear that you've been having trouble uploading images. Can I just check that the images you're trying to upload are in 'jpeg' format, and the file size is below 1Mb? If the file size of the image is too large this might be causing problems.

If the files are below 1Mb, just let me know, and I'll ask you for a few details about your system, in order that our technical team can help you.

Thanks,

Daniel Haynes
Editor, gardenersworld.com

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