London (change)

Daniel Haynes

Latest posts by Daniel Haynes

Forum changes now live

Posted: 12/05/2016 at 18:44

Thanks for feedback so far, folks.

Redwing - if the new Edit function isn't work perfectly for everyone we'll start working through feedback tomorrow, so let's follow up then if you're still finding it glitchy.

Right, I'm off now for a Tube journey . I'll check in later on to see how things are going...

Thanks for bearing with us, everyone.

Daniel Haynes

Forum changes now live

Posted: 12/05/2016 at 17:51

Hello everyone,

As promised, we’ve made all the changes we could this week to improve your experience of the new forum design. Here’s an outline of the changes:

Spacing / scrolling
We’ve reduced the vertical ‘stacking’ on the thread listing page, so more thread titles are visible, with less scrolling. In total on listing pages we’ve reduced scrolling by 40 per cent.

We’ve replaced most instances of the Jubilat font, which many users reported as difficult to read

We’ve reduced the vertical space taken up by the pagination links and added those links to the top of the page as well

Colour scheme
We’re consulting further on colour (see below) but we have made some inititial changes that we hope improve your experience. The page background is now a soft green and we’ve tweaked the white background so it’s now a subtle off-white, which reduces some of the glare.

And some particularly good news…

We have a new Edit function! We initially thought it wouldn’t be possible to achieve that this week, but Marcin on the tech team has worked extremely hard to rebuild the tool from scratch in super-quick time.

So, that’s everything we committed to doing this week, plus a bit more. The other main issues reported will be looked at as soon as possible:

Pinch and zoom on mobile
Notifications - this is quite a complex one. Nora is gathering as much detail from you as possible on this, as experiences of this erratic service seem to vary widely
First unread post link - this will be looked into. I’m not in a position to make any promises about this yet

The other big issue is…

Colour scheme / legibility / accessibility

Accessibility for all is a key priority. So, we’re having different design options mocked up,  which we’ll share directly to those users who have told us that visual impairments mean they’re particularly struggling with the designs - pansyface, Kitty2, Malcolm Brown2 and BLT. After the weekend, we’ll collate your responses, which we’ll consider very carefully during any subsequent design changes that are made.

(At this stage we’re seeking direct feedback from users with visual impairments, as opposed to those who have expressed views on the colour/weight of the typeface, which we’ve already recorded.)

We sincerely hope that this first set of changes helps with your experience of the forum. Do please let us have your constructive feedback. Let us know what you like, what you don’t and, of course, if anything isn’t working as it should.

Graham, Marcin, Akin, Stefanos, Vicki and Sophie on the technical team have all worked extremely hard to make these changes as quickly as they possibly could, so many thanks to them.

Polite request: we’re doing all we can to improve the design. As I posted elsewhere yesterday, robust criticism (“I hate the colour”) is fine - gratuitously abusive language isn’t, so please keep your feedback civil.

Thank you.

Daniel Haynes

Update on improvements to forum

Posted: 12/05/2016 at 13:08

Thanks Kitty!

We'll be in touch a bit later today (sorry that you hadn't from us directly yet - we have a lot on today! ), then we'll send through design options as soon as they're ready.

Re: jargon, rest assured you won't need to be technically minded to give us your feedback!


Update on improvements to forum

Posted: 12/05/2016 at 12:22

Update on improvements to forum

Posted: 12/05/2016 at 11:38

Hello everyone,

Regarding the issue of legibility / colour scheme / glare, we want to arrive at a design that meets accessibility guidelines and allows everybody to use the forum comfortably.

With that in mind, the design team will be producing mock ups of different design options and sending them directly to pansyface, kitty 2 and other forum users who have told us they have visual impairments, for their feedback over the weekend on which works best for them. That feedback will then be taken fully into account when we make any further changes.

We need to follow a proper, considered design process for this, which is why we're not rushing into any other changes this week than those we're already making.

Daniel Haynes

What has happened to forum site.

Posted: 12/05/2016 at 09:15

Hello Hostafan1 - I'm sorry you're having trouble. Nora will be in touch directly to offer some tips on reducing the image file sizes before you upload.


What has happened to forum site.

Posted: 11/05/2016 at 21:34

I’d like to add something here…

We fully understand the strength of feeling over the last week at some unwelcome changes that were made to the forum. And we’re particularly aware of how frustrating the new design has been for those users with visual impairments. I hope it’s apparent by now that we’re doing all we can to respond and resolve those issues that you’re unhappy with. 

As documented on other threads, we’re making a set of initial changes as soon as possible. Those changes won’t resolve all of the issues, but we’ve committed to consulting you on subsequent improvements.

We’ve deservedly come in for some robust criticism since the relaunch. That’s fair enough. Forceful language, borne of irritation / frustration / anger is one thing - gratuitous abuse is another.

Telling us you hate the design, that the layout is awful or that you can’t believe there wasn’t any beta testing is fine. Telling us that you want to kill us isn’t.

Our code of conduct (link below) is clear on this point:

'Your contributions must not contain unlawful or objectionable content nor involve disruptive, offensive or abusive behaviour'

Anybody who uses threatening or abusive language will have their forum account removed.

Thank you.

Daniel Haynes

Update on improvements to forum

Posted: 11/05/2016 at 20:59

sanjy67 - sorry, if you've already mentioned it then rest assured it will already be in Nora's spreadsheet! 


Update on improvements to forum

Posted: 11/05/2016 at 20:35
seacrows says:

Don't know if it's a bug or a 'feature' but when I click on Jump to latest post, I'm taken to the bottom of the page (the immediate media stuff) not an actual post, so need to scroll up a couple of screens. It's a tiny problem which I can live with, but thought you might like to know of it.

See original post


seacrows - sorry about that. I don't think that's been raised before - Nora on the GW team will be in touch tomorrow when we're in the office to gather some more info, so we can look into it further for you.

Daniel Haynes

Update on improvements to forum

Posted: 11/05/2016 at 20:33

Hebe P - Many thanks indeed for sharing this - I’ll refer it to the team tomorrow!

pansyface - Yes, your comments are a great deal of use. We absolutely are taking everything you say very seriously. The first set of changes won’t address all of the problems you’re having 100 per cent, I’m sorry to say - but we will be consulting you all as soon as those go live about the next steps.

BEL - I’m sorry you don’t like the changes - we’re doing all we can this week to make some immediate improvements and we’ll be consulting with everyone further on those changes we’re not able to make this week.

sanjy67 - Thanks for the alert - Nora will catch up with you directly about this tomorrow

Shrinking Violet - a revised Help page is forthcoming - the link isn’t on there yet. Nora can help you with this tomorrow (in order to help with any specific problems you’re having we need to gather some info about your system if we don't have that already)

Daniel Haynes

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