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Daniel Haynes


Latest posts by Daniel Haynes

Update on technical issues

Posted: 20/11/2013 at 16:10

Hello Jim,

The chilli denotes the most active / popular threads.

Re: image uploads, the files should be in jpg format, and lower than 1mb in file size. If your files are larger than that, then do try reducing their file size. If that doesn't work, do please let me know.

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 20/11/2013 at 13:25

Thanks star gaze lily, that's come through now. I've passed it on to the team - someone will look at it as soon as possible (it might not be immediate, but it's on their radar!)

Update on technical issues

Posted: 20/11/2013 at 13:18

Reply to Bill: I'm sorry you've had trouble uploading an image. Could you retry? If you're still having trouble, it would be very helpful if you could visit the following site, and just input your name and email address where prompted and also our email address (website@gardenersworld.com) in the ‘Recipient’s email’ in the fields at the top of the page:

http://supportdetails.com/

The site automatically detects your browser and operating system – you don’t need to add any technical details yourself.

If you can send that I'll pass the details on to our technical team, so they can attempt to replicate the problem.

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 20/11/2013 at 13:14

Reply to star gaze lily: I sent you an email on Monday afternoon (to the address registered on your GW site user account), to gather a few details about your system, so our technical team can look into the problem for you. Did you receive it? I've just checked and we don't seem to have had anything back. If you didn't get it, please let me know, and I'll resend it. Many thanks, Daniel

Update on technical issues

Posted: 19/11/2013 at 17:29

Thanks for the update, Pete8, and for submitting your Support Details report last week. I passed it on to the tech team, and they've raised a support ticket to look into the issue with the notifications for you.

Reply to little-ann: Thanks for sending your Support Details submission, which I've passed on to the techies.

Update on technical issues

Posted: 19/11/2013 at 15:03

Hello everyone. The problem seems to be caused by Chrome 31.0.1650.57, in conjunction with Windows 7!

Thanks to dovefromabove and GarethW for the Support Details submission - very helpful.

If anyone else is experiencing the problem with enlarged or reduced text, I suggest trying a different browser until either Google or our developers find a permanent fix!

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 19/11/2013 at 13:28

Reply to dovefromabove, GarethW and archiepm.

I'm sorry for this - it's very strange. I can't replicate the problem on my machine, so I'm guessing it must be caused by a particular combination of browser and operating system. In order that the techies can help, we'll need to gather a few details about your system, so they can attempt to replicate the issue before finding a solution.

It would be very helpful if you could visit the following site, and just input your name and email address where prompted and also our email address (website@gardenersworld.com) in the ‘Recipient’s email’ in the fields at the top of the page:

http://supportdetails.com/

The site automatically detects your browser and operating system – you don’t need to add any technical details yourself. All very quick and easy.

If you can send us that then we’ll do our best to resolve the problem for you.

Many thanks,

Daniel Haynes
Editor, gardeners world.com

Update on technical issues

Posted: 19/11/2013 at 10:02

Hello trifid house. I've sent you an email, as our tech team will need a few details from you in order to investigate the problem. If you can take a few moments to follow the instructions in the email, I'll pass the information on to them.

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 18/11/2013 at 17:33

Reply to CluelessGardener: I'll send you an email shortly, to get a few details about your system for our technical team.

Reply to star gaze lily: Please look out for an email from me shortly! We'll get to the bottom of this...

sloving forum problems

Posted: 18/11/2013 at 09:38

Reply to jatnikapyar: I'm afraid I haven't had any private messages from you!

So, I'm not immune from the problems with the messaging tool at the moment! It seems to be working erratically - some messages get through, some don't. As posted on another thread, I'm expecting an update today on the work to correct this problem, so I'll post an update as soon as I know something.

If anybody else has private messaged me and not received a response, I'm not ignoring you, it just won't have been delivered.

Until we have a resolution, I'd suggest emailing website@gardenersworld.com if you need to get in touch with us.

Daniel Haynes
Editor, gardenersworld.com

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1 to 15 of 16 threads