Daniel Haynes


Latest posts by Daniel Haynes

What has happened to forum site.

Posted: 11/05/2016 at 21:34

I’d like to add something here…

We fully understand the strength of feeling over the last week at some unwelcome changes that were made to the forum. And we’re particularly aware of how frustrating the new design has been for those users with visual impairments. I hope it’s apparent by now that we’re doing all we can to respond and resolve those issues that you’re unhappy with. 

As documented on other threads, we’re making a set of initial changes as soon as possible. Those changes won’t resolve all of the issues, but we’ve committed to consulting you on subsequent improvements.

We’ve deservedly come in for some robust criticism since the relaunch. That’s fair enough. Forceful language, borne of irritation / frustration / anger is one thing - gratuitous abuse is another.

Telling us you hate the design, that the layout is awful or that you can’t believe there wasn’t any beta testing is fine. Telling us that you want to kill us isn’t.

Our code of conduct (link below) is clear on this point:

'Your contributions must not contain unlawful or objectionable content nor involve disruptive, offensive or abusive behaviour'

http://www.immediate.co.uk/website-code-of-conduct/

Anybody who uses threatening or abusive language will have their forum account removed.

Thank you.

Daniel Haynes
Editor, gardenersworld.com

Update on improvements to forum

Posted: 11/05/2016 at 20:59

sanjy67 - sorry, if you've already mentioned it then rest assured it will already be in Nora's spreadsheet! 

 

Update on improvements to forum

Posted: 11/05/2016 at 20:35
seacrows says:

Don't know if it's a bug or a 'feature' but when I click on Jump to latest post, I'm taken to the bottom of the page (the immediate media stuff) not an actual post, so need to scroll up a couple of screens. It's a tiny problem which I can live with, but thought you might like to know of it.


See original post

 


seacrows - sorry about that. I don't think that's been raised before - Nora on the GW team will be in touch tomorrow when we're in the office to gather some more info, so we can look into it further for you.


Daniel Haynes
Editor, gardenersworld.com

Update on improvements to forum

Posted: 11/05/2016 at 20:33

Hebe P - Many thanks indeed for sharing this - I’ll refer it to the team tomorrow!


pansyface - Yes, your comments are a great deal of use. We absolutely are taking everything you say very seriously. The first set of changes won’t address all of the problems you’re having 100 per cent, I’m sorry to say - but we will be consulting you all as soon as those go live about the next steps.


BEL - I’m sorry you don’t like the changes - we’re doing all we can this week to make some immediate improvements and we’ll be consulting with everyone further on those changes we’re not able to make this week.


sanjy67 - Thanks for the alert - Nora will catch up with you directly about this tomorrow


Shrinking Violet - a revised Help page is forthcoming - the link isn’t on there yet. Nora can help you with this tomorrow (in order to help with any specific problems you’re having we need to gather some info about your system if we don't have that already)


Daniel Haynes
Editor, gardenersworld.com

Trying to enter sweet pea competition

Posted: 11/05/2016 at 11:24

Hello DEW - apologies, that was a glitch. Rory has now corrected that, so you should be able to submit your entry - do please let us know if not.


Daniel Haynes
Editor, gardenersworld.com

Your new-look forum

Posted: 10/05/2016 at 21:26

Hello Mark Feather - you can view details of what we're doing to fix those elements of the new design that people are most unhappy with here:


http://www.gardenersworld.com/forum/site-feedback/update-on-improvements-to-forum/980253.html


Daniel Haynes
Editor, gardenersworld.com

Your new-look forum

Posted: 10/05/2016 at 18:40

Hello Hefty, We're working this week on addressing the issues that people have raised with the new format - improvements will be released to the site shortly. You can read more details on this thread:

http://www.gardenersworld.com/forum/site-feedback/update-on-improvements-to-forum/980253.html

Daniel Haynes
Editor, gardenersworld.com

Your new-look forum

Posted: 10/05/2016 at 13:40

Hello Thirtybyseven,


Yes, that's being worked on this week. You can view more details here:


http://www.gardenersworld.com/forum/site-feedback/update-on-improvements-to-forum/980253.html


Thanks,


Daniel Haynes
Editor, gardenersworld.com

Your new-look forum

Posted: 10/05/2016 at 13:31

Hello Malcom Brown2 - I'm sorry that you're finding the new look difficult (you're certainly not alone!). We're working this week to tighten up the spacing as much as possible, which I hope will help you. More details on this thread:


http://www.gardenersworld.com/forum/site-feedback/update-on-improvements-to-forum/980253.html


We're hoping that less white space will also reduce the 'glare' that some users are struggling with. If that remains a problem after we've released the next batch of changes we'll consult further on how best to deal with that.


Daniel Haynes
Editor, gardenersworld.com

Update on improvements to forum

Posted: 10/05/2016 at 11:26

Wonky Womble - apologies, I managed to miss your posts about the profile picture earlier. That sounds odd - Nora will be in touch to find out more!

Discussions started by Daniel Haynes

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