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Daniel Haynes


Latest posts by Daniel Haynes

Update on technical issues

Posted: 28/11/2013 at 09:54

Reply to Brumbull - SGL and I have been in contact via email since that post, so it is being dealt with.

Reply to Bill: this problem has been submitted, and it will be looked into as soon as possible. Ufnortunately, we don't have the resources for every problem to be fixed instantly - the jobs enter a queue, including work for all the other sites that the tech team look after as well. This list is substantial, but please be assured the team will get around to it as soon as they possibly can. I'm sorry for the delay - thank you for your patience.

Daniel Haynes
Editor, gardenersworld.com

 

 

Update on technical issues

Posted: 21/11/2013 at 12:25

Reply to Birdy13: if you're experiencing the same problems on those devices, then yes please, do submit Support Details reports for those as well.

Many thanks,

Daniel

Update on technical issues

Posted: 21/11/2013 at 09:22

Update on technical issues

Posted: 21/11/2013 at 09:17

Mmm. Very rum. I shall pass that on to the team!

Update on technical issues

Posted: 21/11/2013 at 09:14

It's odd that it's an intermittent problem... Are you only experiencing it on GW, or is it happening with other sites?

Update on technical issues

Posted: 21/11/2013 at 09:10

Hello Dovefromabove,

The ticket for the work on the Chrome 'large or small text' problem is still open - I'll follow this up again today.

Daniel

Update on technical issues

Posted: 21/11/2013 at 09:08

Hello Birdy13,

The work on problems with private messaging is ongoing.

It would help the tech team if you could visit the following site, and just input your name and email address where prompted and also our email address (website@gardenersworld.com) in the ‘Recipient’s email’ in the fields at the top of the page:

http://supportdetails.com/

The site automatically detects your browser and operating system – you don’t need to add any technical details yourself.

If you can send us that will help the techies with the fix they're working on.

Many thanks,

Daniel

 

Update on technical issues

Posted: 20/11/2013 at 16:10

Hello Jim,

The chilli denotes the most active / popular threads.

Re: image uploads, the files should be in jpg format, and lower than 1mb in file size. If your files are larger than that, then do try reducing their file size. If that doesn't work, do please let me know.

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 20/11/2013 at 13:25

Thanks star gaze lily, that's come through now. I've passed it on to the team - someone will look at it as soon as possible (it might not be immediate, but it's on their radar!)

Update on technical issues

Posted: 20/11/2013 at 13:18

Reply to Bill: I'm sorry you've had trouble uploading an image. Could you retry? If you're still having trouble, it would be very helpful if you could visit the following site, and just input your name and email address where prompted and also our email address (website@gardenersworld.com) in the ‘Recipient’s email’ in the fields at the top of the page:

http://supportdetails.com/

The site automatically detects your browser and operating system – you don’t need to add any technical details yourself.

If you can send that I'll pass the details on to our technical team, so they can attempt to replicate the problem.

Daniel Haynes
Editor, gardenersworld.com

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