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Daniel Haynes


Latest posts by Daniel Haynes

Update on technical issues

Posted: 21/11/2013 at 09:14

It's odd that it's an intermittent problem... Are you only experiencing it on GW, or is it happening with other sites?

Update on technical issues

Posted: 21/11/2013 at 09:10

Hello Dovefromabove,

The ticket for the work on the Chrome 'large or small text' problem is still open - I'll follow this up again today.

Daniel

Update on technical issues

Posted: 21/11/2013 at 09:08

Hello Birdy13,

The work on problems with private messaging is ongoing.

It would help the tech team if you could visit the following site, and just input your name and email address where prompted and also our email address (website@gardenersworld.com) in the ‘Recipient’s email’ in the fields at the top of the page:

http://supportdetails.com/

The site automatically detects your browser and operating system – you don’t need to add any technical details yourself.

If you can send us that will help the techies with the fix they're working on.

Many thanks,

Daniel

 

Update on technical issues

Posted: 20/11/2013 at 16:10

Hello Jim,

The chilli denotes the most active / popular threads.

Re: image uploads, the files should be in jpg format, and lower than 1mb in file size. If your files are larger than that, then do try reducing their file size. If that doesn't work, do please let me know.

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 20/11/2013 at 13:25

Thanks star gaze lily, that's come through now. I've passed it on to the team - someone will look at it as soon as possible (it might not be immediate, but it's on their radar!)

Update on technical issues

Posted: 20/11/2013 at 13:18

Reply to Bill: I'm sorry you've had trouble uploading an image. Could you retry? If you're still having trouble, it would be very helpful if you could visit the following site, and just input your name and email address where prompted and also our email address (website@gardenersworld.com) in the ‘Recipient’s email’ in the fields at the top of the page:

http://supportdetails.com/

The site automatically detects your browser and operating system – you don’t need to add any technical details yourself.

If you can send that I'll pass the details on to our technical team, so they can attempt to replicate the problem.

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 20/11/2013 at 13:14

Reply to star gaze lily: I sent you an email on Monday afternoon (to the address registered on your GW site user account), to gather a few details about your system, so our technical team can look into the problem for you. Did you receive it? I've just checked and we don't seem to have had anything back. If you didn't get it, please let me know, and I'll resend it. Many thanks, Daniel

Update on technical issues

Posted: 19/11/2013 at 17:29

Thanks for the update, Pete8, and for submitting your Support Details report last week. I passed it on to the tech team, and they've raised a support ticket to look into the issue with the notifications for you.

Reply to little-ann: Thanks for sending your Support Details submission, which I've passed on to the techies.

Update on technical issues

Posted: 19/11/2013 at 15:03

Hello everyone. The problem seems to be caused by Chrome 31.0.1650.57, in conjunction with Windows 7!

Thanks to dovefromabove and GarethW for the Support Details submission - very helpful.

If anyone else is experiencing the problem with enlarged or reduced text, I suggest trying a different browser until either Google or our developers find a permanent fix!

Daniel Haynes
Editor, gardenersworld.com

Update on technical issues

Posted: 19/11/2013 at 13:28

Reply to dovefromabove, GarethW and archiepm.

I'm sorry for this - it's very strange. I can't replicate the problem on my machine, so I'm guessing it must be caused by a particular combination of browser and operating system. In order that the techies can help, we'll need to gather a few details about your system, so they can attempt to replicate the issue before finding a solution.

It would be very helpful if you could visit the following site, and just input your name and email address where prompted and also our email address (website@gardenersworld.com) in the ‘Recipient’s email’ in the fields at the top of the page:

http://supportdetails.com/

The site automatically detects your browser and operating system – you don’t need to add any technical details yourself. All very quick and easy.

If you can send us that then we’ll do our best to resolve the problem for you.

Many thanks,

Daniel Haynes
Editor, gardeners world.com

Discussions started by Daniel Haynes

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Update on technical issues

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