Daniel Haynes

New site - bugs

Hello everyone. A couple of updates:

1) The problem with the 'My settings' page has been fixed, and the page is now displaying correctly.

2) The technical team have corrected the problem with the image uploads on our development server, and the fix will be implemented on the live serve later today. So, not much longer before you can upload images again!

Apologies once again for the problem, and thank you for bearing with us.

Daniel Haynes
Editor, gardenersworld.com

New site - bugs

Update for Dovefromabove: the 'pruning gooseberries' page has now been updated with the correct video. Thanks again for pointing it out.

Pruning gooseberries and redcurrants video

(If you're still seeing the old video, try refreshing the page and/or clearing your cache of temporary browser files.)

Daniel

Can't upload picture

Hello everyone. I'm very sorry for the current problems with the image upload. I've asked our technical team to fix the problem as soon as possible. Thank you for bearing with us.

Daniel Haynes
Editor, gardenersworld.com

New site - bugs

Reply to Dovefromabove: thanks for the tip about the video - I'll get on to that today.

Reply to sotongeoff: I've just tested both the image upload and 'My setttings' page and experienced the same problems, so have referred them to the technical team to fix as soon as possible. Apologies. And, yes, we did unfortunately experience some down time on the site last week, which was server related. The problem was fixed, so hopefully you're finding that the page loading times have returned to normal.

Daniel

G W COMPETITIONS

Hello Anita,

We do always email the competition winners. I've just checked my 'sent' items and I did email you on Friday 7 September to notify you that you were one of the competition winners. I'm sorry if you didn't receive it - please find the original text copied below. (It is worth checking your spam folder, to see if the email was diverted there.)

Also, we will be updating the 'Previous winners' page in the next few days.

Best,

Daniel Haynes
Editor, gardenersworld.com

Original text:

Dear Anita,

You recently entered a competition on gardenersworld.com to win vertical wall planters. I'm very pleased to notify you that you are one of the winners - congratulations!

The supplier of the prize will be in contact with you shortly to arrange delivery.

I hope you enjoy your prize.

Best regards,

Daniel Haynes
Editor, gardenersworld.com

contact daniel haynes

Hello budlia63,

Yes, it is possible to embed YouTube or Google Video clips. Just click the image icon (the picture of the tree), then click the right-hand tab 'External site'. Then, copy and paste the web address of the page containing the video (not the 'embed' code - just the address of the page itself) into the URL field. Then, from the dropdown menu, choose either 'YouTube video' or 'Google video', then click 'Insert'. The video clip should then appear within your post, once uploaded (until you submit the post, you'll just see a yellow box, but the video will appear once your post is published).

And yes, you can also upload sequences of images. Just keep repeating the same image upload process you've been using, for each individual image you wish to include in a single post (I would recommend inserting a couple of line breaks between each image.)

Best,

Daniel

contact daniel haynes

Hello budlia63,

Wonderful! I'm really pleased that worked. I hope this is the first of many image uploads!

Daniel

contact daniel haynes

Hello budlia63.

Yes, your report came through - many thanks!

I think the problem might be browser related - you're running an old version of Internet Explorer (version 7). Ordinarily, I would suggest uploading to the most recent version (version 9), but you need Windows Vista or Windows 7 as your operating system to run that. However, it is worth updating to Version 8, which is compatible with Windows XP, your operating system. You can download it for free here:

http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-8

Alternatively, you could try the latest version of Firefox or Chrome, to see if that resolves the problem.

https://www.google.com/intl/en/chrome/browser/

http://www.mozilla.org/en-US/firefox/new/

I hope this helps. Do you let me know if you have any further problems.

Best,

Daniel

Subscription....

Hello ironmos. I'm very sorry to hear that your September issue hasn't arrived. The current telephone number to contact the customer service team is 0844 815 0049. If you give the team a call, they'll send you a replacement issue straight away. Alternatively, you can email the team at gardeners.world@dovetailservices.com.

Best,

Daniel Haynes
Editor, gardenersworld.com

New site - bugs

Hello Dambuster - many thanks, I'm glad you like it!

Daniel

Video projects and other project categories

Problems with site

Get thrifty

Valentine's Day

Welcome to the potting shed

Welcome to the brand new forum

Welcome to tools and techniques

Welcome to the garden design forum

Welcome to the plants forum

Welcome to the fruit & veg forum

Welcome to the problem solving forum

Talkback: Coal tits